GearbestReviews 10,711

I have already purchased several items at Gearbest. So far all orders have gone well. The deliveries are fast, the products have quality and the support service is helpful communicative and tries to help the customer.

Hi. I'm VIldan and i want to share experience. I bought on gearbest.com a few products and I got all packages. All was okay, good quality. Gearbest have good customer service, I recommend this site.If something is not clear to you, feel free to contact support or ask me. I'll help as much as I can.

Hello,

I think this is my worst experience on online shop
I Bought a brand new phone Xiaomi mi 5s - 5 months ago and suddenly it stopped to work. I contacted the support team and after several exchanges they asked me to send it back to them. I had to pay for the transportation fees that is fine for me.
After one and half month of investigation on their side they informed me that
Phone cannot be repaired - they will not provide me new one and they can refund me back 130$ when I bought it for 300$
NEVER BUY ON THIS WEBSITE

I just received my 11th order from gearbest. All of them were in perfect packaging, no transport marks, scratches etc. They managed to fit in the declared delivery times even though I picked almost the cheapest delivery option (registered air-mail). Their prices are half the price in my home country, so the goods are pretty cheap but it doesn't mean the quality is poor. I'm definitely going to buy more stuff from them.

Ho conosciuto GearBest.com tramite amici e prima ero scettico cosi ho effettuato il primo acquisto per provare:
Affidabilità
Velocità nelle consegne
Supporto ( non ne ho mai avuto bisogno tranne in un caso ma non per colpa loro)
Trasparenza
Bhe che dire mi sono trovato benissimo fatto sta che attualmente è il mio fornitore ufficiale di tecnologia.
Hanno dei prodotti affidabili e sono sempre disponibili ad aiutarti. Persino quando ho avuto un problema per colpa dello spedizioniere che aveva schiacciato un pacco e rotto una parte dell'oggetto all'interno il supporto in 24 ore mi ha rimborsato parzialmente.
Le descrizioni dei prodotti sono chiare ed affidabili ( non ho mai riscontrato un errore ed ho acquistato parecchio) oltretutto si può scegliere in quale magazzino prendere il materiale ( quindi si può scegliere o il prezzo più basso oppure la velocità nella consegna) si hanno mille possibilità e le offerte a volte sono le più concorrenziale altre volte no ma sinceramente io sono del parere che posso anche spendere 10/20 euro in più pur di avere un buon supporto si pre che post vendita e date chiare di consegna.
Quindi per riepilogare se continuano cosi sinceramente possono solo migliorare e io continuerò a consigliare GeraBest.com a tutte le persone che conosco.

I have absolutely positive experience in shopping on Gearbest site. So, I can say about Gearbest following:
1) Support team is friendly-communicative.
2) Terms of dispatch was 1 day. Gearbest suggested fastest and cheapest way of delivery to my country.
3) Quality of packing is well enough.
4) I bought cell phone Xiaomi Redmi Note 4X. Lt is good assembled well made of qualitative materials and parts and works perfect.
5) My son is using received Xiaomi Redmi Note 4X every day and enjoying it.
6) Gearbest often arranges flash sales, gives coupons and points. So, Xiaomi Redmi Note 4X costed really cheap for me.

I would like to recommend GearBest to everyone who wants to buy products that are either not available in their country or available at less in other countries like China.
GearBest is far better from other e-commerce companies like AliExpress, Banggood because of their Customer service, product quality, faster delivery and shipping insurance.

GearBest time to time also provides various discounts, flash sales, various games and coupons to their users.

A few days ago I have ordered Xiaomi Business style backpack from GearBest, it arrived in just 10 days. Product packaging was good. It was my first order on GearBest and it was an awesome experience.

Gearbest is currently my favorite online store. I can buy quantity of products with a good prices and frequent discounts, such as clothes, gadgets, phones accessories, etc. I have bought more than 15 products and i have never had any issue. Highly recommend. I love this store.

Hi,
If you are considering buying from gearbest stop and move to banggoods or aliexpress. My order has "packed" status and is (in time of writing this) not being sent for 7th day. Contacting support on 3rd day i got "I have checked your order it will be shipped in 1-3 days". On 6th day "wait 3 more days order is usually dispatched in 1-7 days". Asking why they are lying to my the sent: "Sorry for incontinence but there was a bug in our system, wait 3 more days". Asking for compensation in form of a coupon for all the waiting response is: "It is normal just wait 3 more days".
They only answer 1 email a day and after I accused them of lying to me they won't write when will they ship the goods. It's a nightmare.

UPDATE:
Below gearbest message shows you how they are treating you complains. I have explicitly stated that my order has status "packed" and they write you about "stock availability". So you see that they just lie to you when state what status your item has. "Packed" doesn't mean they have it packed - just amazing logic!