Made an order W************** 09th Dec 09 and get response (anti-fraud check need additional info). Supply them additional info on 11th Dec. Get response on 14th Dec of
(We will arrange the shipment soon and send the order to the address you requested, and give you the tracking NO. In a couple of days. Please wait for it.)
It is now 27th Dec and my order is still stuck in processing. Still waiting on tracking no.
So much for Christmas gift.
The store was pleased with the prompt delivery of the order. The batteries came in original, in a protective box. The price is much lower than other stores
An excellent store with a big variety of products, an excellent support staff, good and easy communication and also great prices and fast shipping times.
Great prices and good products. The shipping conditions are interesting. The only problem is related to warranty and returns, that oblige the return to China in poor conditions.
I had a great experience buying in gearbest, quality products and fast delivery, great attention, good prices I recommend everyone to buy in the gearbest
I bought a phone
I liked this phone and its price
It was a little late to prepare the package but I contacted the support and they did everything to satisfy me
It was a very good experience
Thank you gearbest
I have ordered from gearbest many times. Every time my opinion is positive. The delivery time is reasonable and the products are exactly the same as the order
Very simple the process of shopping, and choice of forms of payment. It really is cool to buy through the site. It also has very competitive prices, and security when buying and paying.
Best prices
Very good quality
Good shipping service
I ordered the "48 Color Children Drawing Pencil Stationery Kit"
The shipping was uncomplicated and very fast
The product was not expensive but not cheap
I bought many things at gearbest, some high value, some low. Never had any problems and always got the things I bought in time and in great conditioning. Also, Gearbest have amazing products!
I placed an order for the Teclast X98 Air 3G Tablet Pc from Gearbest on 2nd October. 2015 with DHL shipping. Seeing that the order remained in the processing state, I contacted their live chat and was told because of the National holiday, there would be a delay. I had no problem with that. But then the delay got worse. I made numerous attempts to call their two telephone numbers which never get picked up. In live chat, I was told that the Teclast was out of stock but would be in stock in 2 days. But then after two days it wasn't. I was told it would be in stock on 16th October, then 19th October and today I find it won't be in stock until November. All this time they continue to take orders and fail to mark the item as out of stock on their website because they are holding customers money.
I appreciate that others have had goods delivered by Gearbest but after looking at their facebook page, I think this company is a scam, or just seriously incompetent
I really liked this store and I advise all of it. When I want to buy something then I know that this is the original and also in this store very nice prices.
It is one of the few China shops I trust.
What I especially like is that there are european warehouses.
The customer services is better than it is on other china store sites.
I am very happy with shop and quality of things.
All quickly, as always.
I will be and is farther your buyer. Thanks!
I recommend to all!
I advise all relatives and acquaintances!
Excellent shop!
Best shopping site very easy to buy best deal best price and costumer service is awesome.
Delivery time is fast i recived my order after two week with Germany priority mail with out any tax
Had no specific problem with my order! It was the best purchase with the best quality at the best prices! I hope to make a purchase again and i fully recommend it for online purchases
Dear Christos,
We appreciate your effort of writing this review.
We look forward to next cooperation.
Thank you,
Gearbest Customer Service Center
I have had no Problems with gearbest. The products i have bought have a very good quality. The parcel service ist very good and fast so that the package ist in Germany within 15 days.
I already had many orders in this store and I never had problems. It's the best for me.
The prices are excellent
I already bought smartphone, watches, tv box... I recommend this store to anyone.
Excellent page to make purchases, since their products are not novel and of good quality. As for the service, the way to pay very easily is very good and the shipments are fast and safe
The best online shop. Bought many items there and they was delivered fast and they were not damaged. Many items in shop, all good quality. I think it is the best site to buy online.
Overview
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
- Visit Website
- Coventry, WMID, United Kingdom
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Terry,
We're extremely grateful for your constructive feedback.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
It would be very appreciated that you could reply us in original tickets.
Many thanks.
Gearbest.com