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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Peru
1 review
0 helpful votes
Follow Sarita L.
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Best store
October 3, 2017

Good prices and great offers products.
The shipping is fast.
Good service customer
100% recommended
The Best store
Quality products

Date of experience: October 2, 2017
Italy
1 review
0 helpful votes
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Nice shopping experience
October 2, 2017

Gearbest is a good website! It have a enough large choice in every category and have faster shipping than other and different shipping options.
Problems are efficently solved by support sending a ticket. I can only advice Gearbest and also I can't say nothing bad about it.

Date of experience: October 2, 2017
Italy
1 review
0 helpful votes
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Ottimo Shopping Online
October 2, 2017

Mi sono iscritto a Gearbest per fare acquisti dopo aver letto delle recensioni positive su questo sito.
La mia esperienza fin'ora è stata positiva sotto tutti gli aspetti, la merce viene descritta in modo ottimale sul loro sito presentando tutte le caratteristiche del prodotto nello specifico.
Ottima anche l'esperienza nella spedizione nel mio caso la Italy Express, che è arrivata a destinazione in meno di 10 giorni!
L'assistenza clienti è molto rapida in caso di problemi, in più questo sito offre la possibilità di avere coupon o punti bonus da poter usare per risparmiare sugli acquisti successivi, cosa che molti non offrono!
In definitiva, ne consiglio l'utilizzo e continuerò ad acquistare da loro

Date of experience: October 2, 2017
Germany
1 review
0 helpful votes
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Gearbest shopping experience
October 2, 2017

Best shopping site very easy to buy best deal best price and costumer service is awesome.
Delivery time is fast i recived my order after two week with Germany priority mail with out any tax

Date of experience: October 2, 2017
Portugal
1 review
0 helpful votes
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The only online shop that i buy electronics and acessories. Fast, simple and secure. Recommended Gearbest to buy a lot of things.

Date of experience: October 2, 2017
Canada
1 review
2 helpful votes
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Good customer service
October 1, 2017

The website is well build easy to check the product and the prices are clearly less expensive from other websites. For any issue that may happen they will do their best to find a solution.

Date of experience: October 1, 2017
Lily L. Gearbest Rep
over a year old

Dear abdelleh,

Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.

Most of our products come with a 45 day guarantee and have a 1 year repair warranty.

Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.

We have sent you a ticket detailing some solutions. Please kindly reply to us there.

Best regards,

Gearbest Customer Service Center

Colombia
1 review
0 helpful votes
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Very nice experience
October 2, 2017

I've done several purchases on Gearbest and other sites and, of all, Gear best is the one that has offered the best shipping options plus competitive prices. It is very easy to get tracking numbers for your packages and they are very effective when it comes to customer service.

Date of experience: October 1, 2017
Italy
1 review
0 helpful votes
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Il miglior eShop cinese! Lo adoro!
October 2, 2017

L'ultimo prodotto acquistato presso Gearbest è uno Xiaomi Mi Notebook Air 12.5 m3 7th gen. Pagato, (grazie ai punti gearbest), solo 365. Un affarone, come tutti i prodotti Gearbest. Ordinato l'11 Settembre e consegnato in Italia il 23 Settembre, in soli 12 giorni (di cui 10 lavorativi).
Il laptop è stato il mio 52mo ordine da Gearbest, e dopo più di 3 anni di acquisti da questo sito posso affermare che Gearbest è senza dubbio il miglior Shop cinese online! Assistenza pre e post vendita, spedizione (Italy Express) veloce, 7-15 giorni, e sopratutto senza dogana, prezzi imbattibili grazie ai coupon.
Da quando compro da Gearbest, ho dimenticato gli incubi di dogana e tempi biblici degli altri shop (AE, BG, TD, GK, etc...), risparmiando inoltre tra il 20 e il 30% rispetto a questi ultimi.
Che dire: SPETTACOLARE!
Sempre un passo avanti rispetto ai concorrenti! Continuate così!

Date of experience: October 1, 2017
Czechia
1 review
0 helpful votes
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The Best
October 2, 2017

I'm absolutely happy. The pages are clear, great communication with support. I had a problem with th

Date of experience: October 1, 2017
Italy
1 review
0 helpful votes
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Great shop
October 2, 2017

I am very satisfied with gearbest to order items cheaper than usual.
Orders are very fast and without tax.
The payment method is PayPal, so you can buy item in safety.
The customer service is excellent
They also have a points system, that will give you better prices for sharing the experience of the products.

Date of experience: October 1, 2017
Spain
1 review
0 helpful votes
Follow Razvan R.
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I very much recommend Gearbest. I have a lot of orders with them and many more to come. The experience is always plentiful and if there is any kind of problem they will do their best to find the right solution.

One of example of my orders is order #W************** where I ordered a Xiaomi Redmi 4X 4G Smartphone witg 32GB ROM and 3GB RAM.

The product arrived fast and in 100% original package and conditions.

Date of experience: October 1, 2017
Portugal
1 review
0 helpful votes
Follow Tiago F.
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Great Store and Costumer Service!
September 30, 2017

I've already made more than 15 different orders in the store and every single one was a great experience.
You get a Tracking Number in every single order you make, and you have access to tons of Support when it comes to Gearbest. Costumers can use the Ticket System, where you get a reply in every 12-24 hours. You have support via Live-Chat if you have faster questions, you have tons of "custom" support in Tech Forums where official GearBest accounts read customer feedback.

You have one of the biggest selection of Geek items on GearBest, it's HUGE a number of products they have for sale, great campaigns with GREAT discounts and of course, the Flash Sales where you can get amazing products for amazing prices.

When it comes to Tech and Apparel products, don't hesitate. GearBest must be your choice!
Here are some pictures of my OnePlus 5 (My Last Order): https://imgur.com/a/Pej54

Date of experience: September 30, 2017
Brazil
1 review
0 helpful votes
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GearBest
September 30, 2017

Melhor site de compras que eu ja utilizei, sempre uso a gearbest para importar produtos de fora e nunca tive nenhum problema, envio muito rapido e atendimento ao cliente melhor ainda

Date of experience: September 30, 2017
Ukraine
1 review
0 helpful votes
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Excellent shop
September 30, 2017

Excellent shop. A large catalog of goods. Low prices. Delivery within two weeks. Coupons for each group of products. Bonus points. And also excellent service. Very satisfied with the service. I am already buying more than 15 products

Date of experience: September 30, 2017
Israel
1 review
0 helpful votes
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After ordering a cell phone, robotic cleaners and more from this website, I can honestly say - the prices are super low (there are almost always coupons you can use!), the shipping is super fast (got my phone sent to Israel within 13 days of order), and support is very helpful and fast. Wanted another adapter for the electric charger, asked for 3.5$ and they immediately refunded 5$ to my paypal account. I love doing business with them. I've already recommended this site to friends. This is an honest review, I'm not being forced or paid to do this. Believe me, Gearbest is fast, cheap and reliable.

Date of experience: September 30, 2017
Brazil
1 review
0 helpful votes
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"Best company"
September 30, 2017

Incredibly fast support, great price, delivery on good terms, fulfillment of guarantees, and easy to use website.

Date of experience: September 30, 2017
Brazil
1 review
0 helpful votes
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Great
September 30, 2017

My order was delivered correctly without any problem and within the time limit. Nice price, Support is fast, I recommend this site

Date of experience: September 30, 2017
Brazil
1 review
0 helpful votes
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GearBest is Best
September 30, 2017

I am accustomed to making international purchases, but the treatment and attention I had in the gearbest were the best.
In addition to fast shipping, what I care more, is always informing us about our order, no other store has that kind of attention that the gearbest has.
I always recommend someone looking for an international store to buy.

Date of experience: September 30, 2017
RU
1 review
0 helpful votes
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Best online shop!
September 30, 2017

Best price online, nice pricedrops, nice community, nice service!
Order here 3 times, no probles at all!

Date of experience: September 30, 2017
Malaysia
1 review
0 helpful votes
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Gearbest - great experience
September 30, 2017

Gearbest provides a great shopping experience for tech enthusiasts like me - with daily reward logins, referral programs and more - truly a great site for shopping tech stuff!

Date of experience: September 30, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom