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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Good prices and great offers products.
The shipping is fast.
Good service customer
100% recommended
The Best store
Quality products
Gearbest is a good website! It have a enough large choice in every category and have faster shipping than other and different shipping options.
Problems are efficently solved by support sending a ticket. I can only advice Gearbest and also I can't say nothing bad about it.
Mi sono iscritto a Gearbest per fare acquisti dopo aver letto delle recensioni positive su questo sito.
La mia esperienza fin'ora è stata positiva sotto tutti gli aspetti, la merce viene descritta in modo ottimale sul loro sito presentando tutte le caratteristiche del prodotto nello specifico.
Ottima anche l'esperienza nella spedizione nel mio caso la Italy Express, che è arrivata a destinazione in meno di 10 giorni!
L'assistenza clienti è molto rapida in caso di problemi, in più questo sito offre la possibilità di avere coupon o punti bonus da poter usare per risparmiare sugli acquisti successivi, cosa che molti non offrono!
In definitiva, ne consiglio l'utilizzo e continuerò ad acquistare da loro
Best shopping site very easy to buy best deal best price and costumer service is awesome.
Delivery time is fast i recived my order after two week with Germany priority mail with out any tax
The only online shop that i buy electronics and acessories. Fast, simple and secure. Recommended Gearbest to buy a lot of things.
The website is well build easy to check the product and the prices are clearly less expensive from other websites. For any issue that may happen they will do their best to find a solution.
I've done several purchases on Gearbest and other sites and, of all, Gear best is the one that has offered the best shipping options plus competitive prices. It is very easy to get tracking numbers for your packages and they are very effective when it comes to customer service.
L'ultimo prodotto acquistato presso Gearbest è uno Xiaomi Mi Notebook Air 12.5 m3 7th gen. Pagato, (grazie ai punti gearbest), solo 365. Un affarone, come tutti i prodotti Gearbest. Ordinato l'11 Settembre e consegnato in Italia il 23 Settembre, in soli 12 giorni (di cui 10 lavorativi).
Il laptop è stato il mio 52mo ordine da Gearbest, e dopo più di 3 anni di acquisti da questo sito posso affermare che Gearbest è senza dubbio il miglior Shop cinese online! Assistenza pre e post vendita, spedizione (Italy Express) veloce, 7-15 giorni, e sopratutto senza dogana, prezzi imbattibili grazie ai coupon.
Da quando compro da Gearbest, ho dimenticato gli incubi di dogana e tempi biblici degli altri shop (AE, BG, TD, GK, etc...), risparmiando inoltre tra il 20 e il 30% rispetto a questi ultimi.
Che dire: SPETTACOLARE!
Sempre un passo avanti rispetto ai concorrenti! Continuate così!
I am very satisfied with gearbest to order items cheaper than usual.
Orders are very fast and without tax.
The payment method is PayPal, so you can buy item in safety.
The customer service is excellent
They also have a points system, that will give you better prices for sharing the experience of the products.
I very much recommend Gearbest. I have a lot of orders with them and many more to come. The experience is always plentiful and if there is any kind of problem they will do their best to find the right solution.
One of example of my orders is order #W************** where I ordered a Xiaomi Redmi 4X 4G Smartphone witg 32GB ROM and 3GB RAM.
The product arrived fast and in 100% original package and conditions.
I've already made more than 15 different orders in the store and every single one was a great experience.
You get a Tracking Number in every single order you make, and you have access to tons of Support when it comes to Gearbest. Costumers can use the Ticket System, where you get a reply in every 12-24 hours. You have support via Live-Chat if you have faster questions, you have tons of "custom" support in Tech Forums where official GearBest accounts read customer feedback.
You have one of the biggest selection of Geek items on GearBest, it's HUGE a number of products they have for sale, great campaigns with GREAT discounts and of course, the Flash Sales where you can get amazing products for amazing prices.
When it comes to Tech and Apparel products, don't hesitate. GearBest must be your choice!
Here are some pictures of my OnePlus 5 (My Last Order): https://imgur.com/a/Pej54
Melhor site de compras que eu ja utilizei, sempre uso a gearbest para importar produtos de fora e nunca tive nenhum problema, envio muito rapido e atendimento ao cliente melhor ainda
Excellent shop. A large catalog of goods. Low prices. Delivery within two weeks. Coupons for each group of products. Bonus points. And also excellent service. Very satisfied with the service. I am already buying more than 15 products
After ordering a cell phone, robotic cleaners and more from this website, I can honestly say - the prices are super low (there are almost always coupons you can use!), the shipping is super fast (got my phone sent to Israel within 13 days of order), and support is very helpful and fast. Wanted another adapter for the electric charger, asked for 3.5$ and they immediately refunded 5$ to my paypal account. I love doing business with them. I've already recommended this site to friends. This is an honest review, I'm not being forced or paid to do this. Believe me, Gearbest is fast, cheap and reliable.
Incredibly fast support, great price, delivery on good terms, fulfillment of guarantees, and easy to use website.
I am accustomed to making international purchases, but the treatment and attention I had in the gearbest were the best.
In addition to fast shipping, what I care more, is always informing us about our order, no other store has that kind of attention that the gearbest has.
I always recommend someone looking for an international store to buy.
Best price online, nice pricedrops, nice community, nice service!
Order here 3 times, no probles at all!
Gearbest provides a great shopping experience for tech enthusiasts like me - with daily reward logins, referral programs and more - truly a great site for shopping tech stuff!
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
Dear abdelleh,
Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.
Most of our products come with a 45 day guarantee and have a 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
We have sent you a ticket detailing some solutions. Please kindly reply to us there.
Best regards,
Gearbest Customer Service Center