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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I order from the store regularly. They are mostly small but also bigger orders. The store has clear web pages, good prices and quick response to customer requirements. Payment with paypal account and VISA card is seamless and correct. I am also satisfied with the transport to Slovakia. Delivery time is between 12-20 calendar days from China to Slovakia. Gearbest was the first shop, in which I bought from abroad. All orders (approximately 20) received me without problem. I have only one reminder - better package tracking system. On the web sites and app, tracking system is incomplete or displays event late.
From the first time I entered the site of Gearbest, I was surprised by the huge amount of products offered by this website. You can find from a simple screw up to the most recent technological toy in the market. All this is backed by the good prices you can find, as well as the great discounts that make your purchase the best buy. There is kindness and responsibility to the buyer on the part of the defenders of the site as well as the sellers. The purchases are safe and effective. The only thing to do is to put your address well and pay and you will have a good product in your hands in a short time, it will depend on the type of shipment you choose. I hope these paragraphs encourage you to have confidence and security to you that you are new to this topic of shopping online. Gearbest is your best choice.
The item was as describe. Not the first time buying at Gearbest, always satisfied. Shipping to belgium usually takes 20 workings days. Tracking number available and not expensive at all.
Will buy again!
Firstly i was afraid of buying anything from China... then i discover gearbest.
To be honest one of my favorite online shop at the moment.
This is a place with low price and great value. I usually to buy there earphones.
Flash price only 50$, free shipping, quickly delivered, good packaging, great devaysy! After Aliexpress i more like Gerbest because: high cashback, paypal, friendly service, bonus points! At the moment the price of $ 68 is expensive, will not buy this price
GearBest is the only online shopping platform that I trust.
Others are unreliable with fake order tracking, undelivered products, rude sellers and ridiculously long shipping times.
I was wary at first, naturally; but I've quickly learned that this is a site I can really trust.
Orders arrive together, complete and on time with accurate parcel tracking throughout the process.
Customer service@ GearBest is wonderful; and with 'Messenger' as a contact platform, it's convenient and fast unlike and any other.
I just want to let anyone who has given up on online shopping know that there is a good site out there.
I suggest you give GearBest a try.
The phone works properly and fast.
I am very satisfied with the product and Gearbest.
The main reason for me, was the lower price compared to physical stores.
And Gearbest have a point system, to reduce even more the final price.
I purchased a Xiaomi Yeelight Smart-bulb from Gearbest.
The delivery was earlier than promised, with timely tracking updates.
The product itself was very good and at a decent price.
It was easy to setup and has all the features of a smart-bulb like Wifi integration, light flow and color picking using the camera.
Overall a very good product and a very good experience with Gearbest too.
Been a long time customer of gearbest. If you are looking for chinese electronics this is the place to be.
Awesome price performance ratio.
Good shipping options (fast shipping, no custom problems)
Always genuine products.
I can absolutely recommend gearbest to anybody.
Prices and shipping time to Germany are perfect. The Support is trying to find a solution at any time!
I'm a customer of gearbest 2 years ago and I'm very satisfied with services. Fast shipping, Excellent product quality and low prices makes gearbest very interesting for someone who wants to buy something fast and cheap.
Amazing service, excellent prices, super fast and well packaged delivery and best quality products.
Its the best virtual store EVER
I dont have any isssue with them. You can trust and you can buy everything you want. If you need help you can make contact with the support team
Não tive nenhum problema desde o momento da compra.
Recebi o produto dentro do prazo de entrega, e o produto está funcionando perfeitamente.
Recomendo a compra do produto e o site da GearBest, pois sempre que é necessário, temos um suporte pós venda muito atencioso e prestativo a ajudar no que for necessário.
I love the site, the price is very good and i love the all thing that they are selling, so i bought a lot last week
I have purchased in this store Xiaomi Mi Pad 2 tablet. It was sent by Netherlands Post and was received after 3 weeks. The package was undamaged (more bubble wrap needed). Original factory boxes with items were sealed by gearbest seal for protection. Tablet is still working without problems.
I am also satisfied with Gearbest customer support service. I made one wrong order, and when I asked the support to cancel it, it was done immediately and my money was refunded back to my account. Payments are made by PayPal, so anyway, all the purchases are protected.
I can easily recommend this store for everyone.
I've bought a lot stuff from aliexpress but after friend told me about big sicount i moved to gearest. They have bigger discounts and more discounts.
My experience with gearbest is very good. I ordered a flash card MIXZA Tahaoll in this store and is fully satisfied with his services. The map came high quality at the lowest price (cheaper than local stores 3 times). Just ordered Bluetouch Speaker. I recommend this store to everyone because:
- fast order processing and shipping;
- excellent support and quick resolution of the problem;
- lower prices compared to other stores;
- high quality original products;
- a points system that allows you to obtain higher prices.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.