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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Have been trying to get info on my package status no feed back from company! Company sucks, no costumer
Service! I will not r anything from them again.
Empece comprando en gearbest por las promociones que sacaba y poco a poco he ido comprando mas y mas. Los productos son de bastante buena calidad y si tienes cualquier problema siempre te dan una solucion satisfactoria.
A favor de la tienda, les doy la calidad de asistencia ya que tardan muy poco en contestarte ( tienen un maximo de 24h) y la facilidad y claridad que tiene al comprar las cosas.
El unico inconveniente que tienen es que a veces tardan mas de la cuenta en enviar los paquetes.
En cuanto a una orden en concreto, puedo poner como ejemplo un Blackview A7 que compre en septiembre. Salio de promocion por unos 34. Puede aplicar descuentos usando puntos y la verdad que me salio tirado. A diferencia de otros productos, este me lo enviaron rapido y ademas no tardo mucho en llegar. El telefono funciona de maravilla y todo salio perfcto.
Con algun otro pedido, si he tenido algun problema, siempre me han ofrecido devolverlo o alguna otra solucion y siempre ha salido todo perfecto.
En definitiva, como tienda, les doy una valoracion muy positiva, podria darles un 9 sobre 10 ya que podrian mejorar algo el tema de los envios, por lo demas, todo perfecto ya que creo que es una de las mejores tiendas chinas que hay por la red.
My Gearbest experience has been nice so far. I like these guys as they sell a cool gadgets with a high quality and a low price! If the items you have chosen are in stock, they send it very quickly, often on the day of the order. This seems very good compared to other Chinese companies! You can always check the availability of goods in the stock via live chat, it is very good as it runs 24/7 which is handy in my place due to the time differences. If you are interested in shopping via Internet, then it could be awesome to try with these guys!
I made a lot of purchases at the GearBest Online Store, the products arrived within the estimated time frame, and the service I received is well qualified.
This was my first buy on GB website, never receive the item, but was solved fast and profecional.
So even with that in mind i still buy there great website.
Luís Pereira
I bought a mechanical keyboard in Gearbest and the experience was awesome. The communication with customer is good and the keyboard came without shipping fee. The product is great and the price is the best online.
I have ordered " Yeston Radeon RX 460 GPU 4GB Gaming Graphics Cards". The price was very interesting with promokode 126$. I do my order 16.09.2017 and after 17 days I have this card. All is OK. I have no remarks. W**************
A gearbest egy megbizható oldal sok akcióval és kuponnal,
A support gyors korekten intézik a próblémákat.
Ajánlom mindenkenek.
Aug 02 2017 VOYO VBOOK V2 Notebook
My order was not received "HBP1803 4WD Rally Car" yet after 2 months. The customer service are not very helpful. It was supposed to be a birthday present and the birthday was passed 2 weeks ago.
They should be ashamed of their pathetic service.
Please stay away from these type of scams.
I have ordered HBP1803 4WD Rally Car with 2.4GHz about 2 months ago with 10 days delivery option and still hasn't received yet. I have sent numerous but they keep delaying it.
I have not receive the money back yet.
Please do not buy anything from this website they are scam.
Simplesmente a melhor loja on line com ótimos preços excelente pós venda e produtos de extrema qualidade. Comprei um celular que nunca encontraria em lojas do meu país com a qualidade e preço que paguei. Recomendo a todos que buscam qualidade e satisfação.
Compro sempre na Gearbest e nunca me decepcionei, recomendo para amigos e a todos que quer ter um atendimento bom e eficaz!
Have been ordering E Cigarette tools at gearbest for 2 months now. All of them where delivered in time, good packed and without problems. I just ordered 2 Smart Phones (6gbRam^^ Vernee) hope delivery time keeps good.
I've bought several items from this store, from storage bags to laptops! Everything went just fine, with fast deliver, the majority of them in 8 working days. They have lot of promotions and discount coupons, you can even buy things for 0,09e shiping included!
It was quite good, I did not imagine buying online so comfortable and I was quite nervous to know if the things I asked for would come from China, but that's right, I've already done 3 orders for Gearbest and everything has arrived in perfect condition. When I have had to contact support, it has been quite effective and I have been solved in the best and fastest way. I definitely have no complaints.
Buying on Gearbest was one of the best experiences I had with Chinese stores, easy to look for the various products that the store offers and very good to buy, everything I bought so far has arrived correctly. I had no problem with imports and recommend them to everyone.
My experience is perfect with GearBest
Super online shop & good prices
Fast shipping & good products
Recommend to all
They send all the products from one order in one shipment, everything has a great price, the content of my order was well packed, the communication with customer service was great and they have lots of sales. Gotta love Gearbest
One thing I can say is that I personally am pleased with the experience with the Gearbeast store, the products I purchased have been as described, quality, good prices, and timely delivery.
I am a new customer in Gearbest and i am very satisfied. My order pcked and delivered quite fast, in the estimated time. I had to communicate with the support center twice and it was very helpful both times and had all my problems solved. I also get a refund by a wrong item i received by my mistake. So i am very pleased, i would buy again and i would strongly recommend the site to other people.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
Dear Jonas,
Thank you for your comment.
Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.
All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.
Please send us any queries you have via our Support Center.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you soon,
Best regards,
Gearbest Customer Service Center