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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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No info on my package
October 12, 2017

Have been trying to get info on my package status no feed back from company! Company sucks, no costumer
Service! I will not r anything from them again.

Date of experience: October 12, 2017
Lily L. Gearbest Rep
over a year old

Dear Jonas,

Thank you for your comment.

Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.

All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.

Please send us any queries you have via our Support Center.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

We look forward to hearing from you soon,

Best regards,

Gearbest Customer Service Center

Spain
1 review
0 helpful votes
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Empece comprando en gearbest por las promociones que sacaba y poco a poco he ido comprando mas y mas. Los productos son de bastante buena calidad y si tienes cualquier problema siempre te dan una solucion satisfactoria.
A favor de la tienda, les doy la calidad de asistencia ya que tardan muy poco en contestarte ( tienen un maximo de 24h) y la facilidad y claridad que tiene al comprar las cosas.
El unico inconveniente que tienen es que a veces tardan mas de la cuenta en enviar los paquetes.
En cuanto a una orden en concreto, puedo poner como ejemplo un Blackview A7 que compre en septiembre. Salio de promocion por unos 34. Puede aplicar descuentos usando puntos y la verdad que me salio tirado. A diferencia de otros productos, este me lo enviaron rapido y ademas no tardo mucho en llegar. El telefono funciona de maravilla y todo salio perfcto.
Con algun otro pedido, si he tenido algun problema, siempre me han ofrecido devolverlo o alguna otra solucion y siempre ha salido todo perfecto.
En definitiva, como tienda, les doy una valoracion muy positiva, podria darles un 9 sobre 10 ya que podrian mejorar algo el tema de los envios, por lo demas, todo perfecto ya que creo que es una de las mejores tiendas chinas que hay por la red.

Date of experience: October 12, 2017
RU
1 review
0 helpful votes
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My Gearbest experience has been nice so far. I like these guys as they sell a cool gadgets with a high quality and a low price! If the items you have chosen are in stock, they send it very quickly, often on the day of the order. This seems very good compared to other Chinese companies! You can always check the availability of goods in the stock via live chat, it is very good as it runs 24/7 which is handy in my place due to the time differences. If you are interested in shopping via Internet, then it could be awesome to try with these guys!

Date of experience: October 12, 2017
Brazil
1 review
0 helpful votes
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Qualidade de produtos é incrivel
October 12, 2017

I made a lot of purchases at the GearBest Online Store, the products arrived within the estimated time frame, and the service I received is well qualified.

Date of experience: October 12, 2017
Portugal
1 review
0 helpful votes
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Mi Band 2
October 12, 2017

This was my first buy on GB website, never receive the item, but was solved fast and profecional.

So even with that in mind i still buy there great website.

Luís Pereira

Date of experience: October 12, 2017
Brazil
1 review
0 helpful votes
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Best e-commerce I`ve ever seen
October 12, 2017

I bought a mechanical keyboard in Gearbest and the experience was awesome. The communication with customer is good and the keyboard came without shipping fee. The product is great and the price is the best online.

Date of experience: October 12, 2017
Germany
1 review
0 helpful votes
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Yeston Radeon RX 460 from GearBest
October 12, 2017

I have ordered " Yeston Radeon RX 460 GPU 4GB Gaming Graphics Cards". The price was very interesting with promokode 126$. I do my order 16.09.2017 and after 17 days I have this card. All is OK. I have no remarks. W**************

Date of experience: October 12, 2017
Hungary
1 review
0 helpful votes
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Gearbest értékelés.
October 12, 2017

A gearbest egy megbizható oldal sok akcióval és kuponnal,
A support gyors korekten intézik a próblémákat.
Ajánlom mindenkenek.

Aug 02 2017 VOYO VBOOK V2 Notebook

Date of experience: October 12, 2017
GB
1 review
2 helpful votes
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Stay away from GearBest
October 11, 2017
Updated review

My order was not received "HBP1803 4WD Rally Car" yet after 2 months. The customer service are not very helpful. It was supposed to be a birthday present and the birthday was passed 2 weeks ago.
They should be ashamed of their pathetic service.
Please stay away from these type of scams.

Date of experience: October 11, 2017

Awful service
October 9, 2017
Previous review

I have ordered HBP1803 4WD Rally Car with 2.4GHz about 2 months ago with 10 days delivery option and still hasn't received yet. I have sent numerous but they keep delaying it.
I have not receive the money back yet.
Please do not buy anything from this website they are scam.

Date of experience: October 9, 2017
Brazil
1 review
0 helpful votes
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I've bought several things in the store, I've turned fan, I was very happy for my drone have come fast and everything ok.

Date of experience: October 11, 2017
Brazil
1 review
0 helpful votes
Follow Wi A.
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Simplesmente a melhor loja on line com ótimos preços excelente pós venda e produtos de extrema qualidade. Comprei um celular que nunca encontraria em lojas do meu país com a qualidade e preço que paguei. Recomendo a todos que buscam qualidade e satisfação.

Date of experience: October 11, 2017
Brazil
3 reviews
0 helpful votes
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Gearbest a melhor loja online!
October 11, 2017

Compro sempre na Gearbest e nunca me decepcionei, recomendo para amigos e a todos que quer ter um atendimento bom e eficaz!

Date of experience: October 11, 2017
Germany
1 review
0 helpful votes
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Have been ordering E Cigarette tools at gearbest for 2 months now. All of them where delivered in time, good packed and without problems. I just ordered 2 Smart Phones (6gbRam^^ Vernee) hope delivery time keeps good.

Date of experience: October 11, 2017
Portugal
1 review
0 helpful votes
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Good and trustfull
January 24, 2019

I've bought several items from this store, from storage bags to laptops! Everything went just fine, with fast deliver, the majority of them in 8 working days. They have lot of promotions and discount coupons, you can even buy things for 0,09e shiping included!

Date of experience: October 11, 2017
Colombia
1 review
0 helpful votes
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The best page to buy online!
October 11, 2017

It was quite good, I did not imagine buying online so comfortable and I was quite nervous to know if the things I asked for would come from China, but that's right, I've already done 3 orders for Gearbest and everything has arrived in perfect condition. When I have had to contact support, it has been quite effective and I have been solved in the best and fastest way. I definitely have no complaints.

Date of experience: October 10, 2017
Brazil
1 review
0 helpful votes
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Gearbest is the best
October 11, 2017

Buying on Gearbest was one of the best experiences I had with Chinese stores, easy to look for the various products that the store offers and very good to buy, everything I bought so far has arrived correctly. I had no problem with imports and recommend them to everyone.

Date of experience: October 10, 2017
Croatia
1 review
0 helpful votes
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GearBest the best online shop
October 10, 2017

My experience is perfect with GearBest
Super online shop & good prices
Fast shipping & good products
Recommend to all

Date of experience: October 10, 2017
Romania
2 reviews
1 helpful vote
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Fantastic online shop
October 10, 2017

They send all the products from one order in one shipment, everything has a great price, the content of my order was well packed, the communication with customer service was great and they have lots of sales. Gotta love Gearbest

Date of experience: October 10, 2017
Romania
1 review
0 helpful votes
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Pleasant experience!
October 10, 2017

One thing I can say is that I personally am pleased with the experience with the Gearbeast store, the products I purchased have been as described, quality, good prices, and timely delivery.

Date of experience: October 10, 2017
Greece
1 review
0 helpful votes
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Great online shop
October 10, 2017

I am a new customer in Gearbest and i am very satisfied. My order pcked and delivered quite fast, in the estimated time. I had to communicate with the support center twice and it was very helpful both times and had all my problems solved. I also get a refund by a wrong item i received by my mistake. So i am very pleased, i would buy again and i would strongly recommend the site to other people.

Date of experience: October 10, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom