"it was good experience using GearBest, I like the good prices, delivery time, and the variety of both products & Deals
And what makes GearBest special is the:
" point systems ", which gave a good discounts
+
" getting products for free " "
Great service
In today's times with the ability to purchase via the internet, often, customer service suffers but NOT with VICTOR HUERTA. When I placed an order incorrectly, they were helpful and quick to work with me to correct the problem. They were great in keeping me informed and were quick to respond to my needs. Very satisfied with my purchase experience.
I have placed 4 orders on gearbest and already received two of them I´ve ordered from both their Chinese and European warehouse And I m very satisfied with Gearbest and their customer care Shipping from EU warehouse is very fast Gearbest is my favourite shop
I like to buy in the store, great products, fast shipping, good service. Unfortunately the Brazilian postal service takes too long to deliver. Order W************** in 03/11/2017
Hello. I ordered a Convoy S2 LED Flashlight from a store. The product is original, I liked everything, corresponds to the description, everything works fine. Thanks you
I am very happy to deal with gearbest, i never find any problem with your product and easily solve problems with support and Punctuality (Respect for appointments)
The ordered goods came fully operational, the contact with the support was great, the prices and availability of the products is amazing. I heartily recommend this store.
The company is having a good and supportive employees which are very cooperative.
The products that gearbest shipped is of great quality and at a cheap price
Great store, sent me everything quickly, products arrived well packaged, original products, I always buy from the store and recommend it to anyone who wants to buy
Very fast shipping and matching products. Never had a problem with Gearbest. The Best price with care. I kindly recommend the shop and their customer care team.
The purchases are very easy to make, your time of entry always is correct and the service to clients is fantastic, they respond quickly to any question
Hi
I found this site and i want to give my point of view on gearbest
I say that i had a very good shopping experience with gearbest and also with customer service
-The time of sending items is respected
-The description of items is true
-The quality of customer service and after-sale service is very good
-Payment method is the best (Paypal, credit card and others)
I appreciate the work of gearbest team
Thank's a lot
Bought phone from gearbest. Phone faulty. Returned phone to China as instructed at my own expense. Since then they have blocked me from logging into my account.
It is a good market and very easy and good prix
Gearbest is one of the best online shop. Already bought several products and everything went excellent,
Very nice online shop, good customer service, nice price and fast delivery. Recently I bought two grips for my phone and everyone was a very good product
I bought a thermometer from this site. In addition to a very good price, the delivery time was satisfactory. The after-sales service is very responsive. I recommend!
I order a 3D printer on GearBest recently. Everything went fine. Item was delivered on time, the packaging was good, the product works as expected. Good site.
Goods is perfect condition and very cheap in my country it's very expensive, and took only 11 days to ship since the order date(im' live in thailand). And the product it's great wrap
This is my first ever order from gearbest and it was good and worth buying experience. Delivered within time as estimated. I learn about gearbest via YouTube and the experience was really good.
I have been buying product for a long time in the GearBest store. I like the attitude of the staff in resolving disputes. The goods always correspond to the declared and good quality.
Overview
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
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- Coventry, WMID, United Kingdom
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear pat,
Thank you for your feedback. We are sorry to hear this.
I have reviewed your issue in detailed. We have just received the return package. Please kindly check your email, we have send you email for refund confirmation. Could you please kindly check and reply us?
Awaiting for your early reply.
Best Regards,
Gearbest.com