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Gearbest
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Gearbest

gearbest.com
Germany
1 review
0 helpful votes
Follow Ismet G.
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I Have ordered the third time at gearbest and i am very satisfied. Delivery time very fast.
Packages were always complete and well packaged. Will order again soon.

Date of experience: April 16, 2017
Ukraine
1 review
0 helpful votes
Follow ANNA A.
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GearBest is excellent online store. It has good prices + discounts, reliable delivery, original goods and perfect support. This is verified by me and I recommend this store!

Date of experience: September 23, 2017
Portugal
1 review
0 helpful votes
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Purchase History
September 6, 2019

In all purchases, I have never done never had any problems. Every time I contact support, the response is quick and issues are resolved in the best way.

Date of experience: September 3, 2019
Poland
2 reviews
0 helpful votes
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Excellent
October 1, 2019

Very good shop, never had problems with orders, always shipped and delivered quickly, if something happened with the product during shipping, support center always helps and responds quickly.

Date of experience: September 27, 2019
Poland
4 reviews
1 helpful vote
Follow Radoslaw N.
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Great shop
February 2, 2018

This is not the first store I shop in but certainly is one of the better ones. Low prices, good choice, very good customer service. I highly recommend.

Date of experience: January 31, 2018
Italy
1 review
0 helpful votes
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Good shop
October 28, 2018

I made many orders on gearbest and everytime that I had doubts they have always helped. Problems can happen obviously, but once again they have always solved them.

Date of experience: October 26, 2018
Israel
4 reviews
18 helpful votes
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Fail
February 24, 2017

Ordered some stuff to Israel. Gave them My address in English AND Hebrew. 2 weeks later I get a message that my order was sent back from the shipping company because the address is not in English. Complete waste of time.

Part 2 of the mess:
Gearbest canceled 2 orders I made but told me only about one cancellation. Wasted more than a month waiting for the other one and only after asking them about it I was told that it was canceled.

Gearbest response is a joke. The address i gave is correct and in English. I just added the street name in Hebrew. There should be no problem using this address. If Gearbest refuse to accept Hebrew letters in the address they should not confirm the order and notice me there is a problem with the address on time.
Gearbest customer service only offered me a small discount for future orders. This is insulting. After a couple of failures I will not buy anything from them again. This discount is useless

So to sum it up:
2 orders, both canceled, huge waste of time. Terrible customer experience. Stay away!

Date of experience: February 24, 2017
Lily L. Gearbest Rep
over a year old

Dear Nir,
We regret that you are experiencing some issues of your order.
Please kindly note there are different requirements in address from different shipping companies.
We advise customers to provide correct address during checkout according to our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
We have reviewed your case and sent you a ticket regarding your issue. Please login to your account and reply to us.

We are awaiting your response.
Gearbest.com

India
1 review
0 helpful votes
Follow Shamsudheen K.
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Brilliant gearbest!
May 27, 2019

Never faced an issue with gearbest! They deliver products very fast in india. And the products was genuine and packing was good! And I appreciate there customer service

Date of experience: May 25, 2019
Belarus
1 review
0 helpful votes
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Gearbest.com
October 5, 2019

Gearbest.com is a very good seller. Communication is at a very high level. Shipment received very well packaged. I live in Belarus and shipping time near 2-3 weeks!

Date of experience: October 2, 2019
Brazil
1 review
0 helpful votes
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The best Shop!
November 19, 2018

The best shop!

I am from Brazil, and recently i acquired a mi band 4

I'm very happy with the acquisition, and I'm looking forward to other orders from GearBest.

Date of experience: November 15, 2018
Lily L. Gearbest Rep
over a year old

Dear Gabriel G.,
Thank you for your comment.
We will always do our best to ensure customer satisfaction, and it is good to hear that you have had a positive experience.
Please visit Gearbest again soon to get our latest deals.
Best regards,
GearBest Customer Service Center

Turkey
1 review
0 helpful votes
Follow Korhan K.
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Best experience
January 11, 2018

My order number is W**************
I search price performance earphone.
I search to google and youtube. People recomen Xiaomi Hybrid Pro HD.And, I decided to buy it.
I could not find these products in Turkey, but I want tı buy it. Than O discovered gearbest.com
I ordered Xiaomi Hybrid Pro HD. I thought it took a long time to reach me. But my order took abouth 1 month to reach.
It is amazing for me. Because in Turkey, shopping from abroad is very hard and order duration is Around 3 month.
My order was not damaged and orignal. And of course, I love it. I recomend gearbest everyone. This experience was unbellievable.
I will always use this website :)

Date of experience: January 10, 2018
Spain
2 reviews
1 helpful vote
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Very good store, I have bought many times
January 12, 2018

Very good store, I bought many times and always comply with the shipments, if you have a problem always respond to the tickets and try to give solution

Date of experience: January 12, 2018
Turkey
2 reviews
0 helpful votes
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Just Awesome and Fast
January 22, 2018

I met Gearbest a couple months ago, i regret that i didn't meet earlier, because they have lots of different products, sales and they ship really fast for example one of my order was W************** Alfawise Z28 TV Box, it came in 10 days to Turkey which is perfect. I had one item didn't come, they refunded quickly, i suggest you to try Gearbest.

Date of experience: January 22, 2018
Croatia
1 review
0 helpful votes
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Nice online store
January 14, 2016

I can say I've had positive experience with GearBest. Best thing about GearBest is there are no fake/counterfeit products like on other sites where every business owner can sell their stuff. If it says it's original you can be certain that it is. Also you will not spend your time searching around the site for best/cheapest offers because there is only one of each product and all prices are cheap. They also have presales of some items. I bought my Mi Band 1S before it arrived in any other store and for half the price that it costs now because I was one of the first buyers. You can also always ask any kind of questions about the product and even see what other people have asked and see all the answers. Benefit is also that you get bonus points for leaving reviews and you can use that money for any other purchases but only 10% of the original price. Still in only 10 purchases you can accumulate more than $10 worth bonus points and it doesn't even matter how much you have already spent. Shipment times can vary. Sometimes you receive package in two weeks and sometimes in more than a month but that is not their fault. Every shipment package is photographed when it's sent. This is what every online store should have. Overall very good and positive experience.

Date of experience: January 14, 2016
Spain
1 review
0 helpful votes
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Perfect
October 16, 2019

Gearbest is one of the best shops to buy online articles that are only available in china. It has the best prices. I really like buying on it and i had amazing deals. I really recommend it

Date of experience: October 13, 2019
Poland
1 review
2 helpful votes
Follow Marek R.
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Another my order and another time cheating procedures by gearbest "shop"
I order chuwi hi8 pro, on stock over 150pcs! But after my order I received information sorry we don't have on stock this product and we could offer change your order to gearbest points lol. They not say any word about refund!
After my angry reply they offer me change to another tablet and I said ok. After over week I receive information, sorry but we could send you your order becuase we don't have on stock this new tablet! Money receive after long time of dispute on paypal, so be carefull this is scamer site and never have on stock products, positive feedbacks are generated from their people stuff.

Date of experience: April 9, 2016
Lily L. Gearbest Rep
over a year old

Dear Marek,

Thank you for notifying us of your complaint. We are sorry for any inconvenience that may have caused in this issue.

For most of the products on gearbest will be send out in 3 to 5 working days. But for some items, they have specific Dispatch Date. To avoid any inconvenience, we recommend our customer refer to the dispatch time when they make orders.

We value your patronage and hope that you’ll continue to give us opportunities to serve you.

Best Regards.
Gearbest.com

Poland
3 reviews
2 helpful votes
Follow Pawel J.
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Gearbest can be trusted
December 5, 2017

I have a lot of orders in this shop. All items came in time. A lot of promotion with codes which make price very good. In general I recommend. Especially, when you can find promotion or discounts.

Date of experience: December 5, 2017
Sweden
1 review
0 helpful votes
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Portable Adjustable
February 12, 2018

Hello.
I made a second order in the store.

I chose an economical delivery.

Posted on the second day.
I received the goods in 10 days.
The product is well packed.
I'm happy and will buy more

Date of experience: February 12, 2018
Poland
1 review
1 helpful vote
Follow Egzist L.
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Nice online shop
December 28, 2017

There is a wide range of products you can buy. Shipping & delivery time is OK. There is a lot of flash sales and discount coupons. There is much more quality items then on the others store.

Date of experience: December 27, 2017
Turkey
1 review
0 helpful votes
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Fast ve safely
December 31, 2017

While I was selling very high prices in my country, I bought an android box. I got it at fair prices at Gearbest.com. Moreover it came in as short as 2 weeks. You can shop with confidence.

Date of experience: December 30, 2017

Overview

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,486
value
3,462
shipping
3,494
returns
2,586
quality
3,441