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Gearbest
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Gearbest

gearbest.com
Brazil
1 review
0 helpful votes
Follow Jucimar A.
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The best prices, the best prices and offers, and also has an admirable customer support, freights are safe, and the site offers insurance option for a small fee which is very good, so Gearbest remains the Best of All!

Date of experience: March 12, 2018
Italy
1 review
0 helpful votes
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Great online shop
January 24, 2019

I usually buy xiaomi products (I bought miband2, mi5s, mi scale and some other goods) and all products were in great condition, the delivery was fast. I always receive goods in 2 weeks. When you contact support, they answer you within24 hours. Communication with support is very easy and polite, they are very kindly with you. You can also check for coupon or promotion codes.
Last but not least, they work with paypal payment and it's great.
In the end: wonderfull store

Date of experience: August 25, 2017
Ukraine
1 review
0 helpful votes
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I bought a charger. Klarus CH1 Smart Li-ion Battery Charger with Power Bank Function for *******/*******/*******/******* / C / AAA Battery. The price at the time of purchase was 6.65 dollars. There are many reviews of it online. Excellent charger I would recommend it.
Flashlight Convoy C8 6/8 x 7135 3/5 Modes Neutral White Light LED Flashlight *******. With a price of 13.80, I think it has no competitors in this price range. The best price-performance ratio. I bought a lot for friends on other sites and they are working properly. On Gearbest it is improved version. I would recommended it.
Batteries 3.7V 3400mAh ******* NCR*******B Protected Li - ion Battery Rechargeable (4 PCS). I think they do not need recommendations. They are the best
I can recommend this set for everybody.

Date of experience: January 15, 2016
Hungary
1 review
0 helpful votes
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The most useful site ever
February 25, 2019

The most useful site ever. I bougt almost all chinese web market, but this site is the most reliable site. I used it about 3 years ago without any problem.
The sellers are friendly and helpful. The support team answer as soon as possible without any bullhsit - every answer is really correct and useful!
The delivery times really fast and the support team is good and helpful.

Date of experience: February 25, 2019
Sweden
1 review
1 helpful vote
Follow Marten F.
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- Order never delivered
- Worst customer service ever

I've been waiting for almost 2 months for the 3d-printer I ordered from them, which should have arrived almost 6 weeks ago. Turns out DHL for some reason returned my printer to them. Since then, I've been in a constant back-and-forth with their customer service, which constantly lies, backtracks and never delvers.

By far the worst experience I've ever had with a company, and I've had companies outright steal from me in the past.

I've now delivered an ultimatum to them. If things aren't solved to my satisfaction, I'll be doing a chargeback and reporting them to the consumer protection bureau in my home country.

Date of experience: April 13, 2018
Lily L. Gearbest Rep
over a year old

Dear Marten,
Thank you for taking the time to write a review.
We at Gearbest offer many different shipping methods with varying shipping times and prices.
We have offered you a solution to your issue via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Gearbest Customer Service Center

Thailand
2 reviews
2 helpful votes
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I bought a phone from them wich was supposed to be shockproof and in the first month I got it it fell from a table and broke. I ask them for responsabilty and they told there was nothing they could do and offered e a 2$ compensation. I didn´t agree and they offered me 10, the 20 and now 25$ wich I don´t accept because I think that phone was an scam.
When I bought the phone i took longer to arrive to my home that it said on the website.
Gearbest could work correctly until you have a problem with one of their products, they don´t take responsability and just try to keep your money

Gearbest attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 25, 2018
Lily L. Gearbest Rep
over a year old

Dear Alberto C.,

Thank you for your review.

Most of our products come with a 45 day guarantee.

Please check our Warranty policy here to see what conditions our policy covers for broken items: http://www.gearbest.com/about/warranty-and-return.html.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

Thank you for your understanding. If you have any questions regarding a product, please contact our Support Center.

Best regards,

Gearbest Customer Service Center

Estonia
1 review
1 helpful vote
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Review for motospeed CK101 NKRO from gearbest
February 13, 2018

Order W**************

15 jan ordered an motospeed CK 101 NKRO keyboard from gearbest. Buying system is very simple and easy.
Very fast working support, they'll for all questions, and help how they can.
Shipping is perfect, ordered Jan 15 2018, delivered 23 jan 2018.
Product build and use quality is best what i found overall in internet for this money.
Kindly reccomend this store for shopping.

Date of experience: February 13, 2018
Portugal
1 review
0 helpful votes
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Amazing Online Store
December 1, 2017

Whenever I need some eletronic devices I always look first on Gearbest website. This time was no exception... I needed a compact laser engraver for some personal wood engraving projects.
I had several options to choose from, but I got a Decaker 1500mw engraver with order W**************. I got it in a flash sale at an amazing price and it arrived very fast to my door.
I'm very please so far with this machine and I will keep on buying with Gearbest.

Date of experience: December 1, 2017
Poland
1 review
0 helpful votes
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Vwery good shop
December 26, 2017

Very good prices, very good customer service - they solve problems very quick, they reply in 24 hours. This shops has the best proces for Xiaomi. I bought from this shop many Times and I would do this again. This is the best shop. You can also pay by PayPal
My Order No.: W************** from October 17

Date of experience: December 25, 2017
South Carolina
2 reviews
3 helpful votes
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Hi I ordered the HBS-730 Blue Tooth (similar to the LG Tones) headset, three sets, the only two are working as of this day, none of them sound well at all. Since posting my review on the actual Gearbest site I have been blocked and locked out of the my profile. As I said the sets worked but not well at all, poor sound quality and now one set is totally dead and will not charge at all. I simply and really wished I had purchased the real LG Tones. The customer service I experienced is nothing like what I read online the delivery was really slow however I am in the USA, so the money I shelled out I am willing to simply chalk-up to a learning experience. Hopefully is you purchase anything your experience will be much better.

Date of experience: May 5, 2015
Lily L. Gearbest Rep
over a year old

Dear tygereigthy,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

As a valued customer, we would like to resolve this issue for you. Please send us an email to Gearbest@outlook.com and offer us your order number.

Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.

Best Regards
Customer Service

Florida
1 review
0 helpful votes
Follow Ron K.
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On arrival, the JJRC EPIK drone had a defective camera gimbal. I submitted a support ticket and received instructions to select an option.
After replying with a refund request, SILENCE...

No replies. The chat and call links are grayed-out, so I have no other way to contact them. I will open a dispute with PayPal.

Date of experience: February 8, 2019
Lily L. Gearbest Rep
over a year old

Dear Ron,

Thank you for your feedback.

We at GearBest will always do our best to help our customers solve their issues.

If unfortunately your product arrives DOA, please check our Warranty policy here: http://www.GearBest.com/about/warranty-and-return.html.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

Thank you for shopping with GearBest.

GearBest Customer Service Center

India
1 review
0 helpful votes
Follow Sri H.
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1. Till Now I Buy Only Flash Deals From Gearbest.

2. All The Flash Deals I Choose Are Toys Which Are Nearly 1 Dollar ( Saving 3 to 5 Dollars) For My Sister's Child.

3. Everything Is Perfect Hence I Did Not Need Customer Support.

4. Unregistered Articles 0$ Are Getting Delivered To Singapore In Less Than 12 Days.

5. Will Always Use Paypal For Extra Buyer Protection

Date of experience: June 9, 2018
Japan
1 review
0 helpful votes
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Good shop
January 12, 2017

I bought Xiaomi Air 13 Laptop on Dec 16 2016, and it was shipped out on Dec 20 2016. The speed is shipping is little slow. I had only one time that the earphone which I ordered wasn't included in the package, but the customer service reshipped out the same thing. It takes a week to reship it, and it takes one more week to arrive the package.

Date of experience: January 12, 2017
Portugal
1 review
2 helpful votes
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I recommend GearBest
February 3, 2018

I recommed GearBest because they have good promotions, fast shipping methods and their support is very good.

I bought a Xiaomi Power Bank ******* mAh at GearBest. I received the package in good conditions and the product works very well.

Date of experience: February 3, 2018
India
1 review
1 helpful vote
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I came across this sight very recently as i was looking for a good blutooth and what i found was something different that is blutooth with camera. First i went about looking this item through out the web and i found this was the latest and with a good price too and it came in quick time and i am really enjoying it thanks to gearbest i found a good sight for my online purchase
Sampathkumar

Date of experience: December 13, 2014
Brazil
1 review
0 helpful votes
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Trustworthy Site
December 26, 2018

On November 18th I made my first purchase at GearBest and bought some cases and tempered glasses for Xiaomi smartphones (order no. **************074), and less than 1 month I received it at my house. This is a good time considering that the products traveled around the world. These products are not easily found here in Brazil, since here is not a big market for Xiaomi, and I found them at a very good price on GearBest. The quality is good as expected. Also, I had a problem with one of these products (arrived damaged), but after contacting the support this problem was IMMEDIATELY resolved with the money being restored in the wallet on the site. So, I recommend GearBest, and I'll look forward for future purchases.

Date of experience: December 26, 2018
Ukraine
1 review
0 helpful votes
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Hello. I came to another posting gerbest. This time I ordered Xiaomi *******mAh power supply. I bought it at a very low (11.29 USD.), For such a product, price. Shop, as always, at height. The item came in safely and in time. Goods original, is being tested at the official sayteXiaomi. I recommend gerbest. Buy in Gerbest not regret it.

Date of experience: January 7, 2016
Portugal
1 review
1 helpful vote
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The shoes look like on the picture and I really liked them but the reflective strap came of after some use. I mean for the money you can't expect much more haha
But overall good experience using gearbestc compared to other similar websites (like *cough* *cough* Aliexpre. *cough*)
Customer service refunded me the value of the shoes. With chinese websites you always have to take extra care with cutomer support. Gearbest's cutomer service seems about right. I had bad experiences with Ali's customer service so I appreciate the effort of Gearbest

Date of experience: September 20, 2018
Poland
1 review
0 helpful votes
Follow Krzysztof S.
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In my opinion Gearbest is currently the best shop from China.
The prices and promotions are realy attractive. For me prices and webpage itself are better than aliexpress or other simmilar shops from China.
I bought there many items with price lower than in cometitors shops.
There are many ways of payment for order and shipping methods.
Last time they added also possibility to pay by Przelewy24 which is very comfortable for people from Poland

Date of experience: December 19, 2017
Brazil
1 review
0 helpful votes
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I bought the headset that is great, the Gearbest delivered me very fast and with a great price I recommend both the phone and Gearbest that has a great service and is certainly the best for online purchases

Date of experience: February 1, 2018

Overview

Gearbest has a rating of 4.2 stars from 10,714 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.

service
3,486
value
3,462
shipping
3,494
returns
2,586
quality
3,441