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Gearbest

gearbest.com
New Mexico
1 review
2 helpful votes
Follow Pana Z.
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E-cig Battery
October 26, 2015

Took my money and never bothered to tell me it had been backordered. Finally was able to email customer service. Told them to refund my money immediately. They never did and I have not received my order. Will report them to BBB>

Date of experience: October 26, 2015
Lily L. Gearbest Rep
over a year old

Dear Pana,

I want to start by thanking you for notifying us about the issue.

Shipping ("ships in") times displayed on GearBest refer to the estimated time it takes for packages to leave our hands.

There may be occasions when GearBest confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered in a timely fashion, GearBest would like to give you a full refund.

Could you please tell us your order number or ticket number so that we can offer a better solution?

Thank you for your time.

Best regards,
Gearbest.com

Brazil
1 review
0 helpful votes
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Best shopping site
August 20, 2017

Best Shopping site

I made the purchase W************** on 07/10/2017 and received on 08/16/2017 I am very happy with the experience of buying in the gearbest. The products came well packed and because I live in Brazil, the deadline was fair. Besides the great prices the site still installment the purchase in the credit card.

Date of experience: August 19, 2017
Sweden
1 review
0 helpful votes
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Cant be better!
December 10, 2017

I bought an Viulux v1, it was sent at Friday 1th December, and I recieved it at Monday the 4th!
The customer support was really fast to answer any questions and there was no problem to pay with paypal. Quick and easy!

Date of experience: December 8, 2017
Portugal
1 review
0 helpful votes
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D. MRX is an excelent brand. The screen protector is very transparent, very clear to see the screen. It is super thin design and have a strong viscous force, it perfect attach the screen. Also is water resistance, scratch resistance, anti-fingerprints. And have 2 pieces. Very nice item on best web store.

Date of experience: December 2, 2017
Ukraine
1 review
0 helpful votes
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Best store!
March 10, 2016

I think that Gearbest has one of the best online shopping experiences. This time I purchased a Miller ML202 V4.0 ******* Battery Charger DIY Power Bank(Order No.: W************** Jan 19,2016), and I can say that I`m 100% satisfied with the level of service that GB has provided. Quality of product was awesome. Planning in future to buy from GearBest more.
I can recommend to shop on GearBest for sure!

Date of experience: March 10, 2016
Greece
1 review
0 helpful votes
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I have bought from Gearbest a few items for my e-cig and some equipment for charging batteries.
The costumers support was excellant and the products came to me in a perfect condition and in time as promised!
Easy navigation site, easy to order, easy to pay!
I will shop from Gearbest again and again!

Date of experience: August 2, 2017
RU
1 review
0 helpful votes
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Had a quite pleasefull expreience buying in this online-store. Both items are original Xiaom i products. Package was well packed and came undamaged. Items werefully functional and the shipping time was normal.

Date of experience: December 20, 2015
New York
1 review
11 helpful votes
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Never Buy from here.
February 14, 2016

I ordered my vape equipment in the middle of January. They said it "shipped" yet I've checked their so called tracking service. And all the way into February it said it couldn't find anything.

This place is a joke. It either is a scam or pretty dam close to being absalutly the worst place to buy $#*! at all. Do yourself a favor. Stay away from this lieing $#*!-hole. It isn't worth it. They can't do anything. All these good reviews are probably generated $#*! bots or made by people who live so close to the place they probably work there. They don't have answers for problems, and they clearly arn't cut out for this place. I wish I could put worse, like $#*!ing negative 5.

Do not buy from here. They will take your money, and than do nothing.

Date of experience: February 14, 2016
Lily L. Gearbest Rep
over a year old

Dear Corwyn,
Thanks for your feedback. We are sorry for the inconvenience.

Your order was placed on 2016-01-10 and sent out on 2016-01-14. The package was delivered on 24/02/2016. From time to time with thousands of shipments there will be an occasional issue with shipping. We are sorry for this delay. It would be very appreciate that you could reply us in the ticket for confirmation of the receipt.

We are looking forward to hearing from you soon.

Best Regards,
Gearbest.com

Bulgaria
1 review
0 helpful votes
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I shop from gearbest 3 times (5 items) last month.
They have realy good offers and thats why i decide to buy from there.
I`m giving them 4 stars only because one of the items didnt match with the discription.
But after i open a ticet and explain my problem to the service team they understand and give me a refund on my order.
So yes thats what i can say about the Gearbest.
I hope they will continue with the good offers and expand their brands to make me buy more from them :)

Date of experience: December 24, 2017
Cyprus
1 review
0 helpful votes
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This is one of the best smartphone that i have ever bought with Snapdragon 835 Octa Core 2.45GHz. It was the best value for money that I purchased. Gearbest provided me with a range of delivery methods to choose from. I chose DHL and the item arrived very fast and the package was in excellent condition. I use Gearbest very often for my purchases and I am very satisfied with their products, delivery and service. In the occasion that I need assistance with my purchase their customer service is very willing to help and without any delay.

Date of experience: October 8, 2017
RU
1 review
0 helpful votes
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Best online store
June 29, 2017

Why I want to tell about this store. Yes, because now I make purchases only on gearbest. Recently I ordered Original Ehpro Billow V3 Plus RTA. The price is 1000 rubles. Not in any other store for such little money and very fast delivery this product is not buy. Support service. Veneral for the ten-point system, I would rate this store for 10 points. Young guys from gearbest. Buy from them and not when you will not regret.

Date of experience: June 29, 2017
Switzerland
1 review
1 helpful vote
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It was the first time that I bought something from a chinese website and I was a little sceptical. The item I was looking for wasn't sold in Europe so I had no choice but try it. And I have to say that I have been happily suprised about it.
First of all, the item, which was meizu's bluetooth earbuds, was discounted and free of shipping charges. Since the shipping was free, I was expecting to have to wait 30+ days to receive it, but no, I received it the 06/02, not even 17 days after the order. I also received regularly informations about the location of the product during the process (but I did pay 2 dollars for a tracking number).
The item was an original meizu product, not a fake, and the quality is of a high level. Really nicely surprised and happy about it.
(Sorry for my bad english, swiss french speaker here)

Date of experience: June 8, 2016
Aland Islands
1 review
1 helpful vote
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I have bought a lot of things from Gearbest, for instance a quadcopter Tarantura X6 and spare parts to the same. The quality of the goods has so far been flawless. The pricing is almost always the best compared to other shops on the net. Since I live in Aland Islands a Swedish part of Finland the shipping costs is an important part for me. When Gearbest offer free shipping on their products the deals are fantastic for me. I have also had some questions regarding my purchases and their customer service has always been quick in response and really helpful. The website itself is easy to find what I am looking for, good search functions and information about if the product is in stock or not. So far I have only had good experiences buying from gearbest.
Best regards
Joel

Date of experience: October 29, 2015
Ukraine
1 review
0 helpful votes
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Digital LCD thermometer from GearBest
September 14, 2019

To do orders on GearBest is very simple. I have "PayPal" account and so it was very simple))). I needed digital thermometer and I have found it on GearBest. I have ordered it 23.11.2018 and after about three weeks I have received my parcel by "Nova Poshta". The quality is normally and the temperatere is right. The discount price was 0.99$. I am very pleased my purchase. Thanks GearBest.

Date of experience: September 11, 2019
Italy
1 review
0 helpful votes
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Great!
January 26, 2019

I think Gearbest in one, if not The One, best online shop.
You can find everything at the best price, and have a various choise of shipping, always very reliable and fast!
Also the costumer care is excellent, you cant open ticke, chat or messagge and they will always find a solution.
Last but not the least, for European customer (like me), there are also EU warehouse with super fast delivery (and always great price!)
I recommend Gearbest to everyone!

Date of experience: January 24, 2019
RU
1 review
0 helpful votes
Follow Alexey E.
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I ordered a lot of things on this site. All very pleasant, the goods reach fast, all quality, original product, and it works. I am very glad. Good shop, would recommend.
I came battery xiaomi *******mAh. Otlinchnaya the quality of the original, I am grateful to the store!

Date of experience: December 24, 2015
Belarus
1 review
0 helpful votes
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Great store!
January 11, 2016

I made a purchase in Oct 06,2015 (W**************). I bought flashlight - Olight S15R
Parcel received about a month, it was packed high quality, fully consistent with the description of the goods. The store has pleased an assortment. Always held stocks a lot of goods on the discount.
I recommend this store!

Date of experience: January 10, 2016
Michigan
1 review
5 helpful votes
Follow Bruce W.
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Received the Weide WH1009 Japan Quartz Dual-movt LED Sports Watch 2+ weeks after ordering online & the hour, minute, & second sweep hands are not working - not sure if it's a battery issue as the LED function seems to work just fine. I spoke with customer service & received an email with a link to 'reorder' a replacement & did so - but haven't received a confirmation for the replacement (4 days now since reordering) & I'm not sure why.

Calling my credit card provider today to assess my options regarding the reversal of the payment for this watch as no one is answering the "24/7" customer service #: *******793 today as I've called it 5 Times.

Would Strongly Recommend dealing with a more "reputable" organization...

Date of experience: August 16, 2015
Lily L. Gearbest Rep
over a year old

Dear Bruce ,

Thank you so much for your review.

We would like to resolve this matter for you and offer you compensation, could you please send us an email to Gearbest@outlook.com and offer us the order number?

We value your patronage and wish to continue serving you in the best way possible.

Best Regards
Customer Service

Italy
1 review
0 helpful votes
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Excellent!
June 23, 2017

I ordered a lot of stuff from gearbest. Usually vaping mods and atomizers. My last order was W**************. The prices are competitive and I received them in 13 days in 15/05/17, very short time considering that I live in italy! Products are good and the support service very kind and responsive.

Date of experience: June 23, 2017
Brazil
1 review
1 helpful vote
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Great company Gearbest
January 12, 2018

I was indicated by my brother on this site, and I bought a beautiful drone from Xiaomi, and I had no problem, a store that takes all your doubts in the online chat, I recommend to everyone for this fantastic company.

Date of experience: January 12, 2018

Overview

Gearbest has a rating of 4.2 stars from 10,714 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.

service
3,486
value
3,462
shipping
3,494
returns
2,586
quality
3,441