I have an account on gearbest for 2 years under the name: Asaf Lev HaAri. Purchased few times from gearbest. Last time was on the 6. 11. 17 i purchased a mi note 2 smartphone, order number W**************.
The iten arrived to Israel in 3 weeks. Which is fast. It was packed ok, in original box. Could be better protected.
Communications with customers service is good. They answer within 24 hours everytime. And most of the time they handle the cases excellent.
I got with my phone a us charger and i complained about it to the customer service and they offered to send me an eu charger for free!
On the other hand when i wanted to return a product that wasnt as described it took time to receive an approval. But got it in the end. When you have a problem be persistent and they will give you what you need.
You can earn points which can give discount in next purchases.
Overall this is the best chinese store i know of in the net
I have bought Xiaomi Redmi Note 4. Great phone for a very low cost. Good performance, great quality - it makes me very satisfied customer. (order number WW**************)
If I want to buy some cool gadgets for a low price with free shipping to my country - gearbest is the first place I check! I have allready bought here many gadgets like knifes, lights, phone, drones and many many more and there was no problem with shipment. Sometimes You just need to be patient :)
For many years I buy products on this website and I have never been disappointed. I have bought several smartphones and I have never had any problems, neither of customs nor of operation of the devices nor of any other type.
Prices, especially in smartphones are the best that can be found. My last purchase was a UMIDIGI that cost 350, after 8 months the camera broke down and I could contact customer service. They asked me to send them the cell phone indicating the steps to do it for free.
Two months later I had another free mobile phone, completely new and with all the accessories, even some that I had not sent.
Such a service is almost impossible to find in any physical or online store in my country.
They are totally reliable. For me the best mobile phone shopping website.
Gearbest has an incredible selection of many products! This is my first time in GearBest and i will recommend to my friends too! I was a little scared with the online shoping but with GearBest the shiping was all good and great pricing at products too!
First of all about Gearbest i like the fact that you can order a lot of things in the same time ( they must be in the same warehouse) thats helps you to buy a lot of things playing only one time shipping.
Secondly i love the items there. All the things that i ordered untill now they are excellent in condition.
At at the end i would like to say they are really supportive if you have any troubleshot with any order.
Ordered two hover boards on 3rd may, now 15th June and they still not here. Promised refund, but not given any and now not replying to my emails! I have two very upset children now and a big lump of money wasted. I can't believe they won't even take time to respond!
20th June- they have now refunded in full. Thank you.
I recently bought an otg adapter from the gearbest store, which I needed to work with a pendrive. The adapter arrived quite quickly, sent quickly. I am very pleased with the store's service. Many more orders are coming to me :-) I recommend this shop to everyone!
Over the years I have placed several orders in this shop without any problems.
- Secure purchases with PayPal
- Fast Shipping
- Very competitive prices
- Promotions
- Good assistance
I can only recommend it!
I have made several purchases on Gearbest and have never had any problems.
Fast shipping, very competitive prices, secure payments with PayPal and good assistance.
Given my experience I would definitely recommend Gearbest!
Order number WB**************
Gearbest is one of the best store online. I am fully satisfied for items received, fast delivery and for the carefull and kind custumer care. Surely i will go on buying on this site.
The phone is great. MIUI 9 is great, as always, every month or so has updates. You´ll never go wrong with a Xiaomi phone. Its a great midrange phone, powerful, more than enough 3GB is perfect size for RAM, you never need 4GB or more, that´s a meme. Construction quality is way better than any other chinese phones, with very few exceptions.
All is working and yu NEVER heard them again complaining about their phones not working, slowing down, or breaking or any other negative thing, that means the phone works as intended with no problems at all. Everyone is happy.
This phones come perfecly sealed from manufacturer, not bloated at all, only MIUI apps, and Google Apps, nothing more, nothing shady, and all comes perfectly translated to a lot of languages, no chinese untranslated apps.
I recommend Gearbest if you want to buy a good product
Plus:
-The best prices online;
-Most products ship free;
-If your orders are big enough, you can chose a faster shipping option for free;
-Fast response on questions or tickets;
-Has some variety of products, you'll sure find something useful for your daily life or DIY projects!
Cons:
-The online store is a bit hard to search through, making it time consuming.
I highly suggest people check companies out on facebook or do a quick google search before ordering from them.
Read the comments on https://www.facebook.com/gearbest/?fref=ts I wouldn't order from them.
Dear George,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Could you please tell us your order number or tracking number or ticket number so that we can offer a better solution?
We value your patronage and wish to continue serving you in the best way possible.
Gearbest.com
LED Watch Date Red Digital Rectangle Dial Rubber Band look stylishly as on men and women.
The design and functions of sports hours will allow you to train with comfort. LED illumination will allow you not only to well see time and date in complete darkness, but also to save energy that involves preservation of the environment.
Hello. I represent you an elegant set of the home Broadlink S1C alarm system. This set consists from 4 - x parts: S1 host + 433MHz movement IR sensor + 433MHz windows, door sensor + 433MHz remote control. After installation of this alarm system you can control movement and breaking at the same time to you the notification will be directed to your smartphone. The modern system of tracking finds the person or pets by measurement of infrared heat.
The system supports connection to 16 sensors, has function of local and remote control of household appliances and lighting.
Buying Broadlink S1C you purchase modern system of tracking which will always keep you informed house events.
Don't buy from GEARBEST
FAKE - FAKE - FAKE
And I believed!
I bought a tablet, a birthday gift for my little daughter on 13.06.
In FAKE Track. Number: "three weeks at some depot..."
I write for 2 weeks in a customer service and live chat and still nothing. Every time I have robotic answers. I checked in our couriers and customs - nothing, the shipment is stuck somewhere in Germany.
I get answers - "We will check this case for 2-3 days" And this correspondence is from 2 weeks.
Tomorrow is the birthday, tablet - NO, gift - NO
Item was reduced in promotion - with refund can't buy a new one! This is a terrible situation!
Fake order from Fake promotion!
I will leave a negative feedback everywhere, and I will open the cases
Zugzwang!
Dear Daniel,
We apologize that you are experiencing issues with your order.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html
We have already contacted the shipping carrier to check.
We will keep you informed timely once there is any progress.
We will deal with your issue via our support center.
Best regards,
Gearbest Customer Service Center
I really like to buy at gearbest.com, some may think that the stuf in the website is "cheap" and useless, but I had bought headphones and other things and really appreciate the fact that everyhing is sealed from factory, brand new.
When I needed a small gadgets i know were i can it buy and get in short time. In this time i want the audio spliter for hearing music both from one player. Simple ordering, litle waiting and i got it.
I did order a vaping device with accessories and the price was greate, my order arrived fast and all the stuff were original and with greate quality.
Free shipping directly from a storehouse in Europe is a good feature too.
Payment and communication with the staff were good so i am totally satisfied by my transaction
I had needed some original Xiaomi accessories and i was looking for the best price on most popular chinese sites. Then i found a gerbest ad on few russian sites and decided to buy there. I bought XiaoMi Flexible Detachable USB Fan and Xiaomi Utility LED Light Portable USB Lamp. These goods had arrived in three weeks to Russia and works fine from june 2015. It's original Xiaomi product for the lowest price in comparing with other chinese sites. So, i'm completely happy :)
Its important for the clients to feel that the seler is, in spite of any problem that may come, is available and responsive to solve it, in the clients best regard. Gerbaest does that very well, and creates different options, solving the problems as fast as they can.
I bought a Q5 LED Bike Light Zoomable Torch off gearbest. I used a coupon code to reduce the price further and as I remember (was some time ago), it came 87p. I don't know how they manage to make any profit at that price, couldn't post it from Britain for less than £1.50. A great site, the only downside is you have to wait up to six weeks sometimes for the stuff to arrive - but I can live with that for the price
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Gearbest has a rating of 4.2 stars from 10,718 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.
Dear Sintija,
Thank you for your information about your order.
Please kindly note link:
http://www.gearbest.com/about/terms-and-conditions.html
If some unexpected things happen to the order, we will contact the customer.
In fact, we have contacted the customer earlier about the order.
But the customer maybe haven’t see the ticket.
We will send you a ticket to explain more about this.
Gearbest.com