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Gearbest

gearbest.com
Italy
1 review
0 helpful votes
Follow Andrea O.
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When I am searching for geek technology gadgets, i think that the best choiche is Gearbest. Their catalogue is huge and you can find every kind of stuff.
I made about 30 orders and neve had any kind of problems. No customs payd, no package lost.
I only noticed some delay in case of non tracked package, but i don't consider this a problem, since the shopping costs are very low or free.
Prices on this site are very good, and you can play with paypal, that is a must for me.
Very reccommended online store!

Date of experience: December 31, 2017
Ukraine
1 review
0 helpful votes
Follow Andriy L.
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New purchase on Gearbest
November 12, 2017

I decided to update my phone and made an order in this store. The order was sent quickly within ten days. The parcel was cut and wrapped with scotch tape. As I understood it was customs clearance. It was very scary to open it and suddenly there was nothing. But everything was fine with my new phone Redmy note 4x. I am very happy and I think that very fast delivery here

Date of experience: November 12, 2017
Hungary
1 review
0 helpful votes
Follow Tapsinszkiy M.
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The best site
December 17, 2017

This site is my favourite store, because the prices are the best, and the shipping is very fast. I had 10+ orders in the last months and I recieved all. No lost packets or something else. The packing is always safe. I recommand it!

Date of experience: December 16, 2017
Denmark
1 review
4 helpful votes
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Poor costumor service
October 28, 2015

When you order clothses then be carefull. If you do it from mobile device they hide from you that their sizes are much smaller than ordinary clothses.

If you want to change sizes you have to pay for shipping both ways. Or perhaps they will accept their error and you can have a fantastic 10% refund.

Very poor costumor service.

Date of experience: October 28, 2015
Lily L. Gearbest Rep
over a year old

Dear Lottrup,

Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.

Please note our warranty about size issues: http://www.gearbest.com/about/warranty-and-return.html
We are sorry that our products can&'t meet your expectations.

We have sent you an email to info@****d. Dk.
Could you please check and give a confirmation back?

Thank you for your time.

Gearbest.com

Belarus
1 review
0 helpful votes
Follow Edio R.
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I'm very grateful to say a word about excellent and very reliable online store of electonic gadgets. They have their own very big stocks.
They tested every gadges before sending to customer.
Frequenty there are a lot of actions and discounts and that proposals they send if your want to e-mail.
The GREAT GREAT store ever seen. Always excellent buying.

Date of experience: April 28, 2015
Poland
1 review
0 helpful votes
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I highly recommend Gearbest
March 30, 2018

I ordered a phone on Gearbest. The entire order fulfillment process took place without any problems. The phone came to me not damaged, and in addition low price!

Date of experience: March 30, 2018
Lily L. Gearbest Rep
over a year old

Dear Adrian,

We are happy to hear that you have had a positive shopping experience with us at Gearbest.com.

Please feel free to come back and shop with us again soon.
Check out our latest deals here: http://www.gearbest.com/gadget-deals.html

Best regards,

Gearbest Customer Service Center

Portugal
1 review
1 helpful vote
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Projector from GB
January 22, 2018

Order: W**************
Date: Nov 09,2017

GB was really great. My first attempt to buy a projector was a little rough because the shipping method was unvailable but GB talked to me and suggested a new one. After some days, the projector arrived and until today i'm enjoying the experience :)

Date of experience: January 20, 2018
India
1 review
0 helpful votes
Follow Sanjay G.
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I discovered this online gadget store for about an year ago.
It sells at competitive prices and offers discounts with many delivery options to my country.
My first purchase was "Zomei Q666 Tripod Camera Support" camera tripod for my DSLR order number "W**************" nick name "Sanjay". It was sent on priority shipping with less than a month. Properly packed and shipped on time. I became a fan of their service and bought many more items from this site. Check out their flash sale and Gadget sale for good deals. Highly recommend this site.

Date of experience: January 22, 2018
Portugal
1 review
0 helpful votes
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Experience at Gearbest
November 30, 2017

Gearbest it's an excelent shopping online shop to buy almost everything! It's cheap, with good product quality and great shipping time. You can choose among a really big variety of products! For example, i bought a Phone Xiaomi Redmi 4X, paid and they shipped. It came without any broked part or anything, really well packed and secured! I was really happy about this purchase on gearbest, and i would recommend it (gearbest) to a friend. I got so happy that i order another one.
In overall, Gearbest it's an excelent shop, very secure!

Date of experience: November 30, 2017
TW
1 review
0 helpful votes
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Unreliable at best
April 25, 2018

Ordered a Oneplus5t they refunded me out of nowhere without me cancelling the order. Except the refund was 10 usd (300nt) less than I paid. They said it was due to conversion rates. Well I don't really care about that, I lost 10 USD for nothing because they randomly cancelled my order.

Tried to order again, bought a 4 USD case for oneplus 5t to be shipped to taiwan, its been about a month and it still hasn't arrived. Taiwan is literally right next to China I'm not sure what the issue is.

Edit: They seem alright as long as you make noise when stuff goes wrong. Don't expect things to arrive fast though, I still havent been notified of anything about customs despite my order being stuck there for almost a month. They did refund me though so I guess they arent all that bad.

Date of experience: April 25, 2018
Lily L. Gearbest Rep
over a year old

Dear David,
We apologize for the inconvenience.

Occasionally, to stop online fraud we may ask our customers to participate in a risk control check.
We offer all our customers solutions based on our policies.

In addition, we at Gearbest offer many different shipping methods with varying shipping times and prices.

We have offered you solutions to your both issues via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.

Best regards,
Gearbest Customer Service Center

Morocco
1 review
1 helpful vote
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Gearbest shopping
March 21, 2018

Ferstly i did not belevie the shopping in the internet, but i see my friends get shopping in gearbest and they told me that gearbest is good.so in this time I had just make it like joking, but when I received my order I believe it, good item good quality, now I'm happy and satisfied and I shopping all time

Date of experience: March 21, 2018
India
1 review
4 helpful votes
Follow Seshu K.
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I ordered a watch in May and it hasnt reached me till today 10/08/2015.
This is the tracking number and the day when i ordered for W************** May 14,2015 02:39:48 AM $9.55.
6 Months later now they offer refund pathetic customer service.
No phone # to contact, Chat support is always busy for hrs together.
When a ticket is raised they wold take a minimum of 48hrs to reply.
Sloppy cust service, worst havent seen anything of this kind till now.
Chat support is offline since todays
"Welcome to Gearbest.com! Sorry for the inconvenience that we are offline now, Please submit a ticket on our support center. We will reply you in 24 hours except weekends and holidays".
Where to go and whom to contact very dissatisfied.
It is not gearbest it is GEARWORST.

Date of experience: October 8, 2015
Lily L. Gearbest Rep
over a year old

Dear Seshu,

We are so grateful for this feedback. It means a lot to us.

Last week is golden week of National Day in China.
We are sorry for replying late.
We can not apologize enough for the inconvenience caused for you.

We want to say thank you for providing us with important information about your situation.

Best regards,
Gearbest.com

Italy
1 review
0 helpful votes
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Best tech shop
December 4, 2017

I am very satisfied with all orders for cheap price and good quality, time of shipping is not very fast but it is not bad.

Mar 27,2017 Order number: W**************
This product works perfect and sound is good, I recomend that.

Nickname: Fabio Pennino

Date of experience: December 3, 2017
DO
1 review
0 helpful votes
Follow Laurence S.
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Delayed order
December 30, 2015

I ordered a tablet and accessories on Dec 1st, and you supposedly sent it, but I can't find this tracking number UF*******6387 in any place.
Tracking messages don't appear on the website you recommend to track my order and in any other.
Is real this tracking number?
It has been a month and my order has not yet arrived. (W**************)

Date of experience: December 30, 2015
Lily L. Gearbest Rep
over a year old

Dear Laurence,

Thank you for taking your time to write your review. We really appreciate the feedback.

First, I want to offer my sincerest apologies to you for the issue.

We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products safely and efficiently.

Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.

You are a valued customer, and we are committed to providing you with the best service possible.

Best Regards.
Gearbest.com

Ukraine
1 review
0 helpful votes
Follow Serhii K.
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Gearbest the best!
January 4, 2016

"Order W************** Original XiaoMi Yi 1080P Ambarella A7LS WIFI Sports Action Camera (Travel Edition)
Price with FREE shipping to North America in the last 7 days, above all praise!
1. communication with the seller as soon as possible!
2. The product corresponds exactly to the description!
3. fast delivery! 7 days!
4. Excellent quality product!
Everything was wonderful, as always! Am will buy in Gearbest!
Very satisfied with the store Gearbest!"

Date of experience: January 3, 2016
Morocco
1 review
0 helpful votes
Follow nabilo s.
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I have order a phone with case and Earphones in 13 october. The items was supposed to be shipped out within 2 days of payment and now 10 days nothing's happened. I have already pay Shipping method: Aramex priority mail for 15$ to recieve my order fast? I have contact the support many times every reply like before waiting 2 days or the items Not available currently :( withot any respect. And now im so sad for that i was ordred many times from them withot any problem but this time... i wont write any nigative review for this company but my patiente is done...

Date of experience: October 21, 2017
Lily L. Gearbest Rep
over a year old

Dear nabilo,

Thank you for your comment.

Gearbest items have varying processing times based on their warehouse location and stock availability. Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.

The total time it will take to receive your order will be the dispatch time plus the shipping time.
Kindly review our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
We have contacted you via our Support Center about your order. Please reply to us there.

Best regards,

Gearbest Customer Service Center

Hungary
1 review
0 helpful votes
Follow Nikoletta B.
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My first order from a foreign website. Easy to use web site and mobile application. The order went smoothly. I picked up a robot vacuum cleaner for me, in this case the Ilife V7s Pro. After payment, I paid with credit card. I got instant confirmation of the payment. They were constantly informed about the order in progress of the order: packing, mail order, courier service tracking number. When I contacted the customer service where my pack was, they were willing to respond in every case. The ordered product was well wrapped and flawlessly received. Works fine. Very good webshop, I recommend it!

Order number: W**************

Date of experience: December 8, 2017
Bulgaria
1 review
0 helpful votes
Follow Georgi D.
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I have ordered Action camera from Gearbest and it was my first order from them. And i am very disappointed by them. They have sent me broken camera (DOA) intentionally. And also i have paid customs taxes. Now they are asking me to return this camera to refund me. Another 15 bucks. And when add everything i will have second cam paid, and not working item with me. They are scammers and I advise you not to shop from them.

UPDATE: Gearbest refunded me and everything is set. Honest seller, but keep in mind that they are trying to give best solutons, and sometimes there are misunderstandings. Thank you, Gearbest

Date of experience: May 2, 2016
Lily L. Gearbest Rep
over a year old

Dear Georgi,

We are glad to hear that your case is resolved to your satisfaction.
Thank you for updating us on it.
For any issues, you could feel free to contactus on site: support.gearbest.com adding the title: sitejabber complaint + order number + forwaring this email to complaint group.
We will be always at your service.

Thank you for your kind understanding and support.

Gearbest.com

California
1 review
2 helpful votes
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Expedited?
December 11, 2015

I ordered the Chuwi Vi10 for $130 and added expedited for a $5-10 fee. The shipping was supposed to be here I ordered on (December) 12/7/2015 and it was estimated to be delivered in 3-5 days. It is now (Dec)12/11/2015. It should be here today or tomorrow but instead it is still saying processing and not dispatched. But it should be here so it should be dispatched. I checked the website and they re-labeled my shipping option to standard and then gave me no extra information. This is a gift that I need to give my friend very soon and this is the only time I can get it to them, so that's why I bought the extra priced shipping with the shorter date. I already sent in a ticket and have no idea, based on their reviews of their support plan, that I will ever get a response or my item.

Date of experience: December 11, 2015
Lily L. Gearbest Rep
over a year old

Dear customer,

Thank you for your important feedback and for letting us about your experience with us.

We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.

We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.

While the customer left a negative review, we are always happy to look closely at the feedback and implement improvements for the best customer experience possible.

We value your patronage and wish to continue serving you in the best way possible.

Best Regards,
Gearbest.com

Poland
1 review
0 helpful votes
Follow Mateusz D.
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G1WH
January 4, 2016

I've bought G1WH on Gearbest in 2014. There is 2016 and I'm still using this DVR. Original product! This is not a cheap fake. Recording very good in 1080p. From China to Poland it took about 2-3 weeks - very good time. Order - no. W************** - dudek89 - November 10 2014.

Date of experience: January 4, 2016

Overview

Gearbest has a rating of 4.2 stars from 10,718 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.

service
3,487
value
3,463
shipping
3,495
returns
2,587
quality
3,442