I'm very impressed with the agility of the services prested by Gearbest, every month i'm buying with them, and month after month i'm more and more secure doing that. The only thing i have to do to be greatful is thank them and support this store! Thank you very much GB.
I purchased phone Xiaomi Mi6 from this shop. Price was excellent. Shipping speed was one month. Phone recived with great secure packaging. I am very happy with this phone. Overall i can only recommend this site.
If you want to take the risk, go for it. You pay and may or may not receive the item. Then call the helpdesk, ask for the refound and they agreed. Wait 2 weeks and find that they sent you a new item that is waiting to be shipped for almost 1 month. STILL NO REFUND.
My experience with gearbest has been very good so far. I bought a smartphone and the purchase process was smooth and easy to make, order delivered on-time. Just a small complain is that it wasn't too easy to track the parcel. I was provided with a tracking number, but it was not always updated and I couldn't uderstand where my order was after it left the warehouse. Other than that, the parcel arrived safely and well packed. I definetly recommend to use gearbest as online shopping platform.
Gearbest came through with my order W**************. My tablet, tablet case and HDMI cable all arrived, all in good condition. I was really pleased. I took the risk and it played out well. I'm happy
GearBest.com is the best chinese shop on internet. Is reliable, has fantastic prices and the quality/price value is litterally awesome. Every shipment is tracked and cames to your home in time. I really advise it.
I ordered some LEDs for me and some friends, they have realy a good quality and they was awesome cheap. The shipping took one week and i am living in germany. The service was good, i have got a fast response. The payment system was ok.
I orderd many times from gearbest.com, and i was always satisfied with the product, with shipping method, and with the site as well. I really recommend this site to anyone, they always have some good discounts.
On 26/9/18 I ordered a pulse Oximeter (ON: **************695).
The price was very good compared with other shops (physical & e-).
I received the oximeter on 10/10/18 (it was very fast!). I live in Greece.
The oximeter was as it was described, operates as it should, with low price and fast delivery.
All of these from the site of Gearbest in seconds!
Gearbest, is the best sales site in the world, besides being an example of respect for its customers, the products are of extreme quality and fair price. Gearbest, com is an example of e-commerce for international purchases, the American e-commerce site Amazon loses in serving and respecting its customers and answering questions, compliments and criticism, and Gerarbest.com wins from Amazon for the price and quality of the products, and Gearbest.com quickly ships the products to over 180 countries around the world.
I congratulate Gearbest.com for working on excellence, respect and honesty for customers around the world. "
I really love the shop, it has really good values and qualitative products. I also really love the support, because they really help you out. I think I spend almost 1000 in this shop and I never had any problems. Hhuge thumbs up.
I bought 2 quadcopters from gearbest, the first one had a motor freeze up first flight, I contacted them and they responded promptly asking me if it was a cw or ccw motor so that they could send a replacement. I responded, I then receive another message saying that they will have to send my request to a technician and would get back to me in 1 or 2 days. A month passes I contact them again and they respond that they only cover DOA, but if I want another motor they will send me a PayPal invoice and I can pay for it. The second quad lasted until the 4th flight and a motor froze midflight. And went through the exact same thing, buyer beware, if you have any problems with anything you order from them you are out of luck.
Gearbest is a great site with great low costs products and a great staff that answer in 24h maximum if you have a problem.
You can find whatever you can imagine and at low prices (with flash sale every months)!
Gearbest.com has the best price for Xiaomi phones and other brands. I bought a lot of phone for me and my friends and I hadn't problems. Shipment is very quick. The customer service is very quick and kind.
Gearbest offers a wide range of products all for a great price and lots of options for shipping which is also low cost and fast. Customer service is fast, to the point and effective from a customers point of veiw
Product WB************** arrived in perfect condition, arrived fast in my country, the problem was when passed by the inspection of my country, this causing the delay, but gives gearbest everything right
I can't believe Gearbest could have so many 5 star reviews on one end and so many 1 star reviews on the other end. All one star reviews have a commom thread: not honoring warranties, not making refunds as promised, or saying item was shipped when there is no record. That has been my experience with GearBest. Very suspicious that all reviews are 5 star and glowing while all others are 1 star. Paid or company reviewers? You be the judge.
That what i do when i want to buy something for me even my friends who want to buy something they came to me and tell me to choose gearbest.
Even there is a lot of things aren't there but it still my website number one
I bought the phone and paid for it fully with express delivery on July 6th with shipment date of July 19th, but it came and went and I never heard anything from them. I contacted customer service on the 20th and they replied 24 hours later that it's on backorder. However, GearBest still continues to sell the product on their website and now even on sale on the 21st again. The second rep replied after another 24 hours that they had placed a big order, but the vendor would not given them such a big lot and they offered me refund or credit. Why would you continue selling the product if you know that you don't have enough in stock. This is bad, dishonest service. Everyone stay FAR AWAY from them.
Order number: W**************
The order was made: Dec 28,2017 14:30:16 PM
The order was received on February 7,2018
The order was delivered by EMS mail. Since the order costs more than 150 euros, it was necessary to pay customs duties. The store ships quickly. There is an opportunity to leave a ticket for which within 24 hours will respond to technical support. There is a system of points. Points are awarded after the order is sent, as well as after writing the review. With the help of points, you can significantly reduce the cost of the next order. Points can save up to 30%.
Original Xiaomi Mi Robot Vacuum 1st is a high quality product! Device management using the mihome application. When cleaning, it is a map of the room. High suction power. Easily remove debris from the container. Automatic return to the base for recharging
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
Dear Robert,
Thank you for your feedback.
We at Gearbest will always do our best to help our customers solve their issues.
For more details about our DOA policy please see here: http://www.gearbest.com/about/warranty-and-return.html
We have sent you a personal message regarding your issue in our ticket system. Please kindly login to your account to check this and reply to us.
We look forward to helping you,
Gearbest.com