Babar W.

I purchased a OnePlus6 phone in June 2018 and started noticing a weaking battery from day one. I used Accubattery software and noticed that it kept losing about 10 mAh daily. The battery eventually exploded at end of August 2018 as the case opened up from the back and won't close. However, in July 2018, I went to Sea World, San Antonio, where the phone was dipped into water for 10 seconds in my pocket. The phone went bad for a few days until I had someone clean it up so it came back. However, now, when I called OnePlus they refused to honor their warranty saying the motherboards, the lcd, the battery, and the light sensor are bad, which would all cost me around $325. They have refused to listen to me saying the warranty is void. I would not recommend such weak phones that are not even so little water resistant although their website says it's splash resistant. I would not recommend their phones.

I ordered a OnePlus 6 battery from cellspare.com on the night of September 3rd, 2018 and was charged on my credit card the amount of $17 right away. I did get an order confirmation email from them with amount and that is all that I got. I sent them an email on the night of September 5th asking them and as to whether they shipped my phone battery or not but they did not reply as to what is going on and it's been four days since I placed the order. The battery delivery time said 3 to 10 days with free delivery to most parts of the world. I wrote them again on September 10th that if I don't hear back from them anything that I will stop the payment and request refund from my credit card company as its one week now since I placed the order. Still I did not hear back anything from them. I could not check the status from their website either because you have to login to see and I didn't want to give them any more of my information. On the 13th of September, I requested refund for non-response. They responded that they were cancelling right away and issuing refund within a few days. Since I had used such words as fraudulent and scamming they did not like my order. I asked them why they delayed the order to which they said that they were checking the battery to make sure that it's working. However, they never replied to me for 10 days. Why weren't those batteries tested before hand? Which batteries take 10 days to test? Therefore, the whole ordeal was full of scams so avoid them at any cost.

I bought the phone and paid for it fully with express delivery on July 6th with shipment date of July 19th, but it came and went and I never heard anything from them. I contacted customer service on the 20th and they replied 24 hours later that it's on backorder. However, GearBest still continues to sell the product on their website and now even on sale on the 21st again. The second rep replied after another 24 hours that they had placed a big order, but the vendor would not given them such a big lot and they offered me refund or credit. Why would you continue selling the product if you know that you don't have enough in stock. This is bad, dishonest service. Everyone stay FAR AWAY from them.