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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

France
1 review
1 helpful vote
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This is the best quality price website that i found on the web and i am not a beginner, since 15 years i order all on internet.
The customers service is fast and clear.
The price is the most low i has fund for the same product in other website.
For me is like a perfect e-commerce website actually

Date of experience: February 3, 2018
Hungary
1 review
1 helpful vote
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Online orders from China
February 3, 2018

I often buy online products from China. I have found Gearbest about 1 year ago. Now, I have more then 50 orders on Gearbest. So far, all orders have been kept fine. I always pay with Paypal, which is a very safe payment method. Their price is very good, and you can find coupons on the internet for even better prices.

Date of experience: February 3, 2018
Ukraine
1 review
1 helpful vote
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Good online shop
February 3, 2018

They work quickly, they are responded to during the day. I buy it myself and advise everyone!
I bought backpack, everything corresponds to the description. For each purchase points are calculated for which you can pay 30% of the order.

Date of experience: February 3, 2018
Brazil
1 review
1 helpful vote
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The Best Store From the world
February 3, 2018

Very good store and I liked the products too much and everything comes packed well. Thanks Gearbest! Awesome site

Date of experience: February 3, 2018
New Zealand
1 review
1 helpful vote
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Good shopping
February 3, 2018

Cheap and cool gadgets, nice shipping and After sale service. The shipment is fast, and they have a loro offerta shipping metods all abroad the world.
They accept PayPal.

Date of experience: February 3, 2018
Portugal
1 review
1 helpful vote
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Good, fast and cheap!
February 3, 2018

Very easy to shop, affordable and solutions for shipping without problems. Above all, the products arrive well! Within the world of online shopping, it is undoubtedly a good platform! The app is very good and easy to use!
I bought a Xiaomi Redmi Note 4 Global and couldn't be happier!
I feel it was a very good investment!

Date of experience: February 3, 2018
Brazil
1 review
1 helpful vote
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Excellent Shop
February 3, 2018

Of all the stores that I have already imported, Gearbest is the best, both in the quality of its products and in prices, not to mention the payment methods that it offers and also have the best support."

Date of experience: February 3, 2018
Poland
1 review
1 helpful vote
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Gearbest - vacuum cleaner order
February 3, 2018

Hi, few weeks ago I ordered vacuum cleanr on Gearbest webpage. Delivery was realy fast - 2 working days (package was sent from EU warehause - no additional taxes :) ). Good product quality and free delivery :)

Date of experience: February 3, 2018
Turkiye
1 review
2 helpful votes
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Gearbest Deneyimim
February 3, 2018

Gearbest Oldukça Başarılı Bir Alışveriş sitesi. ülkemize verdikleri indirimler ve verdikleri destek gerçekten çok iyi. Destek Ekibine Ve Satıcılara teşekkür ediyorum.

Date of experience: February 3, 2018
Italy
2 reviews
1 helpful vote
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GearBest TOP!
February 3, 2018

Gearbest products are super interested promotions are excellent and fast shipments. Groom products are super interested promotions are excellent and fast shipments. Great.

Date of experience: February 3, 2018
RU
1 review
1 helpful vote
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Gearbest
Is one of the best Chinese stores. There is a guarantee for the goods and insurance. Once I got a faulty quadrocopter, I contacted the support service, explained the problem. I soon received the money back, I ordered a new one and everything works fine. Adequate prices for goods and services at a high level, I'm happy.

Date of experience: February 3, 2018
Greece
2 reviews
1 helpful vote
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Perfect
February 3, 2018

Exelent servise plus product was perfect. I highly recoment to all people that i know. Customer servis also was very helpfull when needed.

Date of experience: February 3, 2018
Bulgaria
1 review
1 helpful vote
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I have ordered more than 15 items from gearbest and the customer service is always great. I'm very happy with all of my orders and will definitely continue to buy stuff from there.

Date of experience: February 2, 2018
Turkiye
1 review
1 helpful vote
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GearBEST
February 3, 2018

Gearbest.com fast, quality and cheap. Original product, fast and relevant support. Thanks GearBEST.com

Date of experience: February 2, 2018
Mexico
1 review
1 helpful vote
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I liked the shop. Goods are pretty cheap and of nice quality. Customer service is polite and quick in their responses. My shipment was delivered on time and products are quality. Specially customer relations, care is superb, quick and very helpful

Date of experience: February 2, 2018
Brazil
1 review
1 helpful vote
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The gearbest is great, when buying and paying, they already dispatch the product quickly, besides we can make the payments by boleto bancário, which greatly facilitates the life of those who do not have an international credit card.

Date of experience: February 2, 2018
Portugal
1 review
1 helpful vote
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Very good
February 2, 2018

Very good with some issues between orders, but nothing problematic
Every problems are solved quickly and professionalaty.
I recomend this store for online shopping

Date of experience: February 2, 2018
Turkiye
1 review
1 helpful vote
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Gearbest is the best
February 2, 2018

I am very pleased. Products comes cheapest with the discount coupon every day
I want to share my shopping experience in the store. I decided to buy Original Xiaomi Mi WiFi 300M Amplifier 2 English Version. I looked at the offers of other stores and realized that this shop is the cheapest price. I paid it and in 2 weeks I received the order. I am very satisfied with the fast delivery.

Date of experience: February 2, 2018
Spain
1 review
2 helpful votes
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I would like to leave my assessment about the Gearbest store and the products it sells.
The order arrived in due time and everything is perfect, it is without a doubt the best store for products bought from China (also imported to Spain since they sell directly from my country). I have bought more than 40 products and I can say that I have always received the products in perfect condition, well packaged, I received them quite fast (sometimes took a little longer but it always seemed reasonable because it does not always depend on them, courier companies sometimes collapsed), the spectacular technical service since they have chat, email, messaging system... and always speak with sincerity and very good treatment. They have a point system, which is appreciated because this way you get some discount. I really believe that few bad things I can say about this store so complete, it should improve perhaps the amount of products with more variety but it has a lot and that when you enter its website you do not always find that to put captcha

Date of experience: February 2, 2018
Daniel M.
Slovakia
1 review
1 helpful vote
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Based on positive reviews, I dared to order a device from a store outside the European Union; I've chosen gearbest.com. I ordered Roborock 2 (robotic vacuum cleaner). The item was shipped 2 days after ordering. The speed of the shipment surprised me despite the Christmas season. The price is excellent, I paid in my currency - the euro. The entire ordering and delivery process went smoothly.

Date of experience: February 2, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom