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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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This is the best quality price website that i found on the web and i am not a beginner, since 15 years i order all on internet.
The customers service is fast and clear.
The price is the most low i has fund for the same product in other website.
For me is like a perfect e-commerce website actually
I often buy online products from China. I have found Gearbest about 1 year ago. Now, I have more then 50 orders on Gearbest. So far, all orders have been kept fine. I always pay with Paypal, which is a very safe payment method. Their price is very good, and you can find coupons on the internet for even better prices.
They work quickly, they are responded to during the day. I buy it myself and advise everyone!
I bought backpack, everything corresponds to the description. For each purchase points are calculated for which you can pay 30% of the order.
Very good store and I liked the products too much and everything comes packed well. Thanks Gearbest! Awesome site
Cheap and cool gadgets, nice shipping and After sale service. The shipment is fast, and they have a loro offerta shipping metods all abroad the world.
They accept PayPal.
Very easy to shop, affordable and solutions for shipping without problems. Above all, the products arrive well! Within the world of online shopping, it is undoubtedly a good platform! The app is very good and easy to use!
I bought a Xiaomi Redmi Note 4 Global and couldn't be happier!
I feel it was a very good investment!
Of all the stores that I have already imported, Gearbest is the best, both in the quality of its products and in prices, not to mention the payment methods that it offers and also have the best support."
Hi, few weeks ago I ordered vacuum cleanr on Gearbest webpage. Delivery was realy fast - 2 working days (package was sent from EU warehause - no additional taxes :) ). Good product quality and free delivery :)
Gearbest Oldukça Başarılı Bir Alışveriş sitesi. ülkemize verdikleri indirimler ve verdikleri destek gerçekten çok iyi. Destek Ekibine Ve Satıcılara teşekkür ediyorum.
Gearbest products are super interested promotions are excellent and fast shipments. Groom products are super interested promotions are excellent and fast shipments. Great.
Gearbest
Is one of the best Chinese stores. There is a guarantee for the goods and insurance. Once I got a faulty quadrocopter, I contacted the support service, explained the problem. I soon received the money back, I ordered a new one and everything works fine. Adequate prices for goods and services at a high level, I'm happy.
I have ordered more than 15 items from gearbest and the customer service is always great. I'm very happy with all of my orders and will definitely continue to buy stuff from there.
I liked the shop. Goods are pretty cheap and of nice quality. Customer service is polite and quick in their responses. My shipment was delivered on time and products are quality. Specially customer relations, care is superb, quick and very helpful
The gearbest is great, when buying and paying, they already dispatch the product quickly, besides we can make the payments by boleto bancário, which greatly facilitates the life of those who do not have an international credit card.
Very good with some issues between orders, but nothing problematic
Every problems are solved quickly and professionalaty.
I recomend this store for online shopping
I am very pleased. Products comes cheapest with the discount coupon every day
I want to share my shopping experience in the store. I decided to buy Original Xiaomi Mi WiFi 300M Amplifier 2 English Version. I looked at the offers of other stores and realized that this shop is the cheapest price. I paid it and in 2 weeks I received the order. I am very satisfied with the fast delivery.
I would like to leave my assessment about the Gearbest store and the products it sells.
The order arrived in due time and everything is perfect, it is without a doubt the best store for products bought from China (also imported to Spain since they sell directly from my country). I have bought more than 40 products and I can say that I have always received the products in perfect condition, well packaged, I received them quite fast (sometimes took a little longer but it always seemed reasonable because it does not always depend on them, courier companies sometimes collapsed), the spectacular technical service since they have chat, email, messaging system... and always speak with sincerity and very good treatment. They have a point system, which is appreciated because this way you get some discount. I really believe that few bad things I can say about this store so complete, it should improve perhaps the amount of products with more variety but it has a lot and that when you enter its website you do not always find that to put captcha
Based on positive reviews, I dared to order a device from a store outside the European Union; I've chosen gearbest.com. I ordered Roborock 2 (robotic vacuum cleaner). The item was shipped 2 days after ordering. The speed of the shipment surprised me despite the Christmas season. The price is excellent, I paid in my currency - the euro. The entire ordering and delivery process went smoothly.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.