GearbestReviews 10,711
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I have been shopping with them for several years already and it's becoming my primary choice for virtually anything I'm looking for with very few exceptions (some specialized items like maybe musical instruments). Most of the time GearBest would offer a better deal if you can wait for a Flash sale and/or if you look up the coupon codes on telegram channels or one of your social networks. To give you a good example: I buy lots of Xiaomi items from GearBest and I couldn't find a better place for these anywhere else - I'm happy to have my Xiaomi Hybrid HD headphones for about half the price, for instance.
Great quality items with no issues with payment, shipping time or customer service. Items usualy take 2-3 weeks to ship from China to Europe (usualy within 14 days) Very satisfied.
They are very helpful for everyting. They products are very cheap and good quality. My product is realy perfect. It is price-perform product.
I like this eshop. Very good price, perfect delivery. Отличный магазин, хорошие цены, быстрая отправка и доставка товара. Накопительная система баллов за заказы и отзывы
Perfeito, Muito bom, produto de boa qualidade. E baixo preço, recebi meus produtos e gostei bastante. além de um bom atendimento pois tive algumas duvidas e sempre a GearBest respondeu dentro dos prazos e se pós a disposição.
The best service, prepared professionals ready to help you with whatever you need.
The best form of payment and the bonus policy is awesome!
Долго не решался начать покупать в Gearbest. Читал отзывы других покупателей. Писали, что много заказов не приходит.
Но низкая цена на товар сделала свое дело, и я решил попробовать купить.
Первый опыт был не удачным.
Заказал настольную лампу Xiaomi Philips.
Целый месяц магазин не отправлял ее. Я начал общаться с техподдержкой. Оказалось, что лампы даже не складе не было. А информация на сайте носит ознакомительный характер. Попросил вернуть деньги. Меня попытались поуговаривать. Отвечали оперативно. После третьего моего отказа деньги вернул магазин. Не пришлось даже в PayPal обращаться.
После этого заказывал семь раз другие товары. Пока проблем нет.
Так что магазин рекомендую. Обращайте внимание, чтобы под товаром обязательно было указано сколько штук есть у них на складе, тогда проблем с наличием нет.
High level of service, convenient payment. There were never any problems with quality or delivery. Always quick processing and fast delivery. I ordered about 10 times.
I really like this store. Good service, fast shipping, perfect quality good and for small prices. Often there are discounts.
Order number: W**************
I am very satisfied with Gearbest. The prices are good, but can be further reduced with coupons and points. In every case I got good quality products and they arrived quickly. I recommend Gearbest to everyone.
First time buying an smartphone online. It was a pleasing experience. Great products, quality, good customer service, spot on delivery time. I would recommend this to my friends and will purchase again from this site.
I reccommend gearbest.com. I ordered toothbrush Soocas X3. Yesterday I got my pack. The toothbrush is fantastic! The tooth are very clean. Sonic toothbrush in nice price! I reccommend!
Always when i'm trying to find out best price for my favorite brand "xiaomi" i use gearbest. Because everytime they have best sales on products what i need.
Also they have best support ( compairing to every webshop)
I have allready bought from them arround 10 products from xiaomi;)
I like Gear best and xiaomi :)
"A site you can shop with confidence. With excellent customer service experience quality products fast and solid packaging, products reach
I have did my best order on gearbest.com. All is allright an I recieve a very speed delivery. Now I v happy
When we talk about online shopping, there may be some fear or doubt about the process. I met the gearbest through friends and since I made the first purchase I did not stop again. The prices are incredible, the materials with quality and most very practical and the delivery is fast and free. It is my favorite website for shopping on the internet.
Мой заказ я на Gearbest получил за 2 недели, это самая быстрая доставка пока которая была, всё аккуратно запаковано, посылку не открывали и цена была минимальная(в акцию)... спасибо!
Хороший сайт, делал уже много заказов, все приходило быстро в течение 2 недель, брака ни разу не было. Отзывчивые консультанты, всегда помогают. На GearBest цены на товар который меня интересует( выживание, рюкзаки, ножи) намного ниже чем на каких-либо других сайтах. Всем советую данный сайт. Вот какой нож я купил всего за где-то за 18$.
This was my first purchase in this website, so I did not trust if what I bought would came. But surprise! In less than one mounth the product was here, and now I have more than 20 products purchased on the gearbest
Bought all of my Xiaomi smart home devices from Gearbest and also some Android TV boxes. So far, all 16 order shipments had been sent out latest by the next day and they would arrived in about a week. Best of all, its free shipping
A couple of times, I had some problems with the items bought but Gearbest has been responsive to help either with replacement or compensation.
Their prices are also very competitive and occasionally holds Flash Sale that further reduces the prices. One more thing, they also have a 72 hours price reduction guaranteed.
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members