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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Slovenia
1 review
0 helpful votes
Follow Mitja P.
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Gearbest has fast deliveries and you always get help from them! They have great products.
You can earn points for reviews, buying products and later use those points as discount for your next shopping, there are also coupuns and many other features.

Date of experience: February 9, 2018
Florida
1 review
0 helpful votes
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Good site
February 9, 2018

Great site for shopping, accepts several types of payments and still has several shopping item of various model, I had no problem of purchases.

Date of experience: February 9, 2018
Brazil
1 review
0 helpful votes
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Excelente site
February 9, 2018

Excelente site, comprei redmi note 4a, e o produto é de excelente qualidade e chegou certinho. Estou impressionado com valor que paguei e com a qualidades. O serviço de suporte é impressionante a gentileza que eles tratam a gente bem e sempre tentando solucionar da melhor forma. Estão de parabéns.

Date of experience: February 9, 2018
Italy
1 review
0 helpful votes
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Gearbest
February 9, 2018

Il miglior sito di shopping online, tantissimi articoli di ogni genere e assistenza sempre disponibile ed eccellente. Dopo vari ordini andati a buon fine mi sento di consigliare questo sito a tutti.

Date of experience: February 9, 2018
Brazil
1 review
0 helpful votes
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Gearbest the best
February 9, 2018

A pleasure to meet Gearbest. I really enjoy browsing the site to buy products. Customer service is always fast and reliable. All the products I bought arrived with perfection. I love all of my products.
Thank you very much Gearbest, for giving more options of products of excellent quality for us Brazilians.

Date of experience: February 9, 2018
Italy
1 review
0 helpful votes
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Top store!
February 9, 2018

My experience is perfect, I bought several items and everything has always been wonderful. I bought two different types of hearphone and they are both superb! My xiaomi redmi note 4 4/64 has become my personal smartphone, I love it, it's too much fast! Also the package is perfect, so I really reccomend to buy only on gearbest.com!

Date of experience: February 9, 2018
RU
1 review
0 helpful votes
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Постоянно делаю заказы на гербест, доволен работой магазина! Рекомендую к приобретению товаров на этом сайте!

Date of experience: February 9, 2018
Italy
1 review
1 helpful vote
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Order number W************** of 13 stst 2017
Purchased box mod Hcigar VT inbox with DNA 75 at a truly exceptional price, thanks to gearbest I could save about 45% compared to other European online sites. The buying experience turned out to be very pleasant, the assistance service was excellent, the transactions were very easy and the delivery and delivery times took place within an acceptable time frame. Recommended online store.

Date of experience: February 9, 2018
Poland
1 review
0 helpful votes
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Points, coupons, quality
February 9, 2018

I've been using Gearbest for a while now, and beside small issues everything is great. You can earn points for reviews, buying products and later use those points as discount for your next shopping, there are also coupuns and many other features.

Whenever I give my feedback about their website they are kind and fix it pretty fast, sometimes I even get a reward. Support is really good and they answer fast.

Date of experience: February 9, 2018
Portugal
1 review
0 helpful votes
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Best Online Store Ever
February 9, 2018

Since I started shopping at gearbest, I got hooked on this online store.
It has a great variety of products at incredible prices.
I can compare the products, and best of all, know the opinion of other buyers.

The customer support service works well, solves situations with the most promptness and cordiality.

Without a doubt, I will continue to buy from GearBest!

Date of experience: February 9, 2018
Turkiye
1 review
0 helpful votes
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Müşterisini seven
February 9, 2018

Müşterisine değer veren ve uzun yıllar size hizmet edecek güzel bir alışveriş sitesidir. Herkese tavsiye ederim.

Date of experience: February 9, 2018
Greece
1 review
0 helpful votes
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Very good experience. I always use this store for my online buying. I recommend this to anyone for the low cost products and fast shipping methods.

Date of experience: February 9, 2018
Peru
1 review
0 helpful votes
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I have not received my shipment and made the purchase 75 days ago for more than 40 days there is no update on the status of my shipment has not arrived in my country I contacted the customer but they do not solve my case are only requesting more waiting time I do not recommend this Gearbest shopping site at all.

Date of experience: February 8, 2018
RU
1 review
0 helpful votes
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Good shop
February 9, 2018

Nice shop to buy some things cheap and with ease. Have some functionality issues. When try to reply on support ticket form submits nothing.

Date of experience: February 8, 2018
Spain
1 review
0 helpful votes
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I bought a Xiaomi sport shoes with an intelligent chip. So the shoes arrived but not the chip. No problem... in same day I contacted with them and next day the chip were sent and shipped out. It's something I love cause no every shopping web do so quickly and kind. Great experience and I'm going to continue order many items there.

Date of experience: February 8, 2018
Brazil
1 review
0 helpful votes
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Estou adorando comprar com a gearbest, melhores preços... sempre buscando ter um bom atendimento com seus clientes.

Date of experience: February 8, 2018
Brazil
1 review
0 helpful votes
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GEARBEST LOJA 1100% TOP
February 8, 2018

"Gearbest - melhor loja de china

" Entrega rápida super
Eu recebi tudo muito bem embalado
Muito satisfeito
Eu recomendo a todos "

ELEPHONE S8, ELEPHONE C1 MAX ENTRE VARIOS OUTROS PRODUTOS MUITO TOP."

Date of experience: February 8, 2018
Mexico
1 review
0 helpful votes
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Excelente
February 8, 2018

Excelente lugar para realizar compras, muy buenos artículos y garantía de entrega.
Muy buena comunicación con la tienda

Date of experience: February 8, 2018
Poland
1 review
0 helpful votes
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Love It
February 8, 2018

The store is great
A lot of xiaomi products at low prices:)
I've been shopping for a year and there was never a problem

Date of experience: February 8, 2018
Brazil
1 review
0 helpful votes
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Muito atenciosos
February 8, 2018

Precisei de entrar em contato com a equipe de suporte que me atendeu muito bem. Responderam em português e dentro do prazo. A GearBest passou a ser meu site de compras predileto desde então.

Date of experience: February 8, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom