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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Gearbest has fast deliveries and you always get help from them! They have great products.
You can earn points for reviews, buying products and later use those points as discount for your next shopping, there are also coupuns and many other features.
Great site for shopping, accepts several types of payments and still has several shopping item of various model, I had no problem of purchases.
Excelente site, comprei redmi note 4a, e o produto é de excelente qualidade e chegou certinho. Estou impressionado com valor que paguei e com a qualidades. O serviço de suporte é impressionante a gentileza que eles tratam a gente bem e sempre tentando solucionar da melhor forma. Estão de parabéns.
Il miglior sito di shopping online, tantissimi articoli di ogni genere e assistenza sempre disponibile ed eccellente. Dopo vari ordini andati a buon fine mi sento di consigliare questo sito a tutti.
A pleasure to meet Gearbest. I really enjoy browsing the site to buy products. Customer service is always fast and reliable. All the products I bought arrived with perfection. I love all of my products.
Thank you very much Gearbest, for giving more options of products of excellent quality for us Brazilians.
My experience is perfect, I bought several items and everything has always been wonderful. I bought two different types of hearphone and they are both superb! My xiaomi redmi note 4 4/64 has become my personal smartphone, I love it, it's too much fast! Also the package is perfect, so I really reccomend to buy only on gearbest.com!
Постоянно делаю заказы на гербест, доволен работой магазина! Рекомендую к приобретению товаров на этом сайте!
Order number W************** of 13 stst 2017
Purchased box mod Hcigar VT inbox with DNA 75 at a truly exceptional price, thanks to gearbest I could save about 45% compared to other European online sites. The buying experience turned out to be very pleasant, the assistance service was excellent, the transactions were very easy and the delivery and delivery times took place within an acceptable time frame. Recommended online store.
I've been using Gearbest for a while now, and beside small issues everything is great. You can earn points for reviews, buying products and later use those points as discount for your next shopping, there are also coupuns and many other features.
Whenever I give my feedback about their website they are kind and fix it pretty fast, sometimes I even get a reward. Support is really good and they answer fast.
Since I started shopping at gearbest, I got hooked on this online store.
It has a great variety of products at incredible prices.
I can compare the products, and best of all, know the opinion of other buyers.
The customer support service works well, solves situations with the most promptness and cordiality.
Without a doubt, I will continue to buy from GearBest!
Müşterisine değer veren ve uzun yıllar size hizmet edecek güzel bir alışveriş sitesidir. Herkese tavsiye ederim.
Very good experience. I always use this store for my online buying. I recommend this to anyone for the low cost products and fast shipping methods.
I have not received my shipment and made the purchase 75 days ago for more than 40 days there is no update on the status of my shipment has not arrived in my country I contacted the customer but they do not solve my case are only requesting more waiting time I do not recommend this Gearbest shopping site at all.
I bought a Xiaomi sport shoes with an intelligent chip. So the shoes arrived but not the chip. No problem... in same day I contacted with them and next day the chip were sent and shipped out. It's something I love cause no every shopping web do so quickly and kind. Great experience and I'm going to continue order many items there.
Estou adorando comprar com a gearbest, melhores preços... sempre buscando ter um bom atendimento com seus clientes.
"Gearbest - melhor loja de china
" Entrega rápida super
Eu recebi tudo muito bem embalado
Muito satisfeito
Eu recomendo a todos "
ELEPHONE S8, ELEPHONE C1 MAX ENTRE VARIOS OUTROS PRODUTOS MUITO TOP."
Precisei de entrar em contato com a equipe de suporte que me atendeu muito bem. Responderam em português e dentro do prazo. A GearBest passou a ser meu site de compras predileto desde então.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.