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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

RU
1 review
1 helpful vote
Follow Yuri V.
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The best store for shopping from China.
February 10, 2018

I want to share my shopping experience on the website gearbest.com.
On this site I made a very large number of orders for more than $ 850. I paid for all purchases through PayPal. The last thing I ordered on gearbest - it was the phone Xiaomi Redmi 4X. The price of the phone was the lowest on the georbest of those that could be ordered from China. Delivery of the phone was on New Year's holidays. Despite this, the phone came to me very quickly, about 20 days before Russia, the city of Novosibirsk! This is very fast, especially in the New Year holidays! The phone was installed global firmware, another put the adapter on the power supply. I am very pleased with the work of gearbest. The goods are always original. This is the only site I'm sure of! I advise everyone here to buy at this store.

Date of experience: February 9, 2018
Italy
1 review
2 helpful votes
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Best Buy ever!
February 10, 2018

I purchased my first ever xiaomi product on gearbest and I fell in love with both the brand and the website. The service is fast, products are high quality. Everything works so good. I'm totally satisfied and definitely will buy again.

Date of experience: February 9, 2018
Mexico
1 review
1 helpful vote
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If you seek reliance, GearBest!
February 10, 2018

I became aware of GB looking for a good quality, non expensive projector, at first i was dubious because never bought from China before, but i did the leap of faith and wasn't dissapointed. That encouraged me to keep buying stuff and always matches the description arriving in time, except once around Christmas time, when i contacted customer support and was kindly attended by them in time. Recently i was tempted to buy the same product from a cheaper page, but saw the ratings and didn't do it. So for now, for some bucks, will stick to GB.

Date of experience: February 9, 2018
Mexico
1 review
1 helpful vote
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EXELENTE TIENDA EN LINEA
February 10, 2018

Cada compra que he hecho en esta página ha resultado excelente. Muy buena calidad servicio y comunicación con el soporte tecnico

Date of experience: February 9, 2018
Brazil
1 review
1 helpful vote
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Ótimo site de compras!
February 10, 2018

No site Gearbest você encontra grande variedade de produtos, com muita qualidade e para os mais diversos gostos pessoais. Os pagamentos podem ser parcelados.
Grande site, excepcional!

Date of experience: February 9, 2018
Ukraine
1 review
2 helpful votes
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возврат средств
February 10, 2018

недавно 18/07/2019 делал покупку на Gearbest и так случилось что заказ был с проблемой качества Я написал в центр поддержки при Gearbest описал все проблемы связанные с этим товаром и мне вернули деньги. Все прошло на высоком уровне этот магазин показал что он работает не только ради собственной выгоды, но и для покупателя
рекомендую всем Gearbest

Date of experience: February 9, 2018
Saudi Arabia
1 review
1 helpful vote
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GearBest is the best
February 10, 2018

I am very happy to deal with GearBest and see they are from very few sites on the world level that offer good products at discounted prices

Date of experience: February 9, 2018
France
1 review
0 helpful votes
Follow Tom H.
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Good experience
January 24, 2019

My items arrived rather quickly for the road traveled!
Nice shipping and package. The rights items arrived, like on the picture of the site, all good for me.

Date of experience: February 9, 2018
Brazil
1 review
1 helpful vote
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Que o suporte continue sempre assim.
February 10, 2018

Minha visão geral sobre a loja, em relação ao suporte que prestam aos seus clientes, a Gearbest com certeza tem um serviço excelente. No entanto não tenho muitas ordens, porém, tive a sorte de apenas uma chegar apenas com a cor diferente, que a primeiro instante quando abri a caixa fiquei decepcionado, mas, a qualidade e a durabilidade do produto me fizeram gostar da compra. O suporte super atento quis solucionar meu caso da melhor forma possível, eu não quis, porque iria demorar um pouco, pra mandar de volta pra depois vim pra mim.

Date of experience: February 9, 2018
Brazil
1 review
1 helpful vote
Follow Filipe A.
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The best store
February 10, 2018

Faz mais de 1 ano que compro nessa loja e nunca tive problemas com produtos, entrega ou suporte. Além dos produtos terem uma boa qualidade, o preço é ótimo. Recomendo.

Date of experience: February 9, 2018
Mexico
1 review
1 helpful vote
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Gearbest, the best
February 10, 2018

At first I had doubts about buying online. I searched the net and saw that the opinions about Gearbest were very good. I am not mistaken, they are safe and reliable. Very satisfied...

Date of experience: February 9, 2018
Morocco
1 review
1 helpful vote
Follow Azeddine B.
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The best online shopping site
February 10, 2018

The best online shopping site, secure purchase, always present support, and products differs and best price with coupons
WP**************

Date of experience: February 9, 2018
Florida
2 reviews
1 helpful vote
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I love Gearbest
February 10, 2018

All orders I did came to my country. I like very much this webstore and none of my purchases had defects.

Date of experience: February 9, 2018
Turkiye
1 review
1 helpful vote
Follow Enes M.
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Gear the Best!
February 10, 2018

I like to buy products with high price / performance ratio. GearBest is a great place for this reason. Shipping is veerry fast. And customer servise is good. They reply messages very quickly.

Date of experience: February 9, 2018
Czechia
1 review
1 helpful vote
Follow Ondrej M.
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Nice China shopping
February 10, 2018

I ordered backpack 2 weeks ago and it arrived today. Realy nice quality and overall service like fast shipping. Also i get very nice discount :)

Date of experience: February 9, 2018
Hungary
1 review
0 helpful votes
Follow Emad K.
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Reliable, honest and fairly cheap
February 9, 2018

I shopped there a lot, already made 27 orders, I had an object that I didn't receive once and I got the refund less than 48 hours later, the customer service is delightful and they take the customer very seriously.

Date of experience: February 9, 2018
Italy
1 review
0 helpful votes
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Very very good
February 9, 2018

Hello to all,
I met gearbest through xiaomitoday, a fantastic community where we mainly follow xiaomi products. I've been buying on this site for more than 1 year and I'm very satisfied with it. Prices are very convenient and high quality products. The shipping at the beginning was fast, in about 10 days, you could get the product, today things are slower, you can exceed 30 days, but gearbest is working hard to return to have the shipping times before, reactivating italy express, where at 90% the times are fast and do not pay the customs. I had no experience of returns or warranty, but it often happened to cancel orders for various reasons, and Gearbest immediately refunded them immediately and without any problem. The support is excellent, both by email and by chat, very kind and available in the latter. Then there is their collection points that allows you to accumulate credits for your purchases, a very advantageous thing. Another positive note is that often many products are on offer and there are coupons that guarantee discounts. I am very satisfied with this site, I recommend it and I will continue to buy. Well done!

Date of experience: February 9, 2018
Poland
1 review
0 helpful votes
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Great online shop
February 9, 2018

I bought many products here on Gearbest, most of them were electronics. I had no problems with any order, everything was arriving fast, products were really well packaged. Prices here are excellent, I highly recommend this store to you!

Date of experience: February 9, 2018
Poland
1 review
0 helpful votes
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Gearbest good
February 10, 2018

The characteristics of this store include, among others, a very large selection, attractive prices and good promotions. If you add good service to it before and after the purchase it will turn out that this store is one of the best. Since I did shopping there, I recommend it to my friends

Date of experience: February 9, 2018
Italy
1 review
0 helpful votes
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Great tech store!
February 9, 2018

I have bought several items on GearBest and everything always arrived quite quickly and in perfect conditions!

Date of experience: February 9, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom