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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I want to share my shopping experience on the website gearbest.com.
On this site I made a very large number of orders for more than $ 850. I paid for all purchases through PayPal. The last thing I ordered on gearbest - it was the phone Xiaomi Redmi 4X. The price of the phone was the lowest on the georbest of those that could be ordered from China. Delivery of the phone was on New Year's holidays. Despite this, the phone came to me very quickly, about 20 days before Russia, the city of Novosibirsk! This is very fast, especially in the New Year holidays! The phone was installed global firmware, another put the adapter on the power supply. I am very pleased with the work of gearbest. The goods are always original. This is the only site I'm sure of! I advise everyone here to buy at this store.
I purchased my first ever xiaomi product on gearbest and I fell in love with both the brand and the website. The service is fast, products are high quality. Everything works so good. I'm totally satisfied and definitely will buy again.
I became aware of GB looking for a good quality, non expensive projector, at first i was dubious because never bought from China before, but i did the leap of faith and wasn't dissapointed. That encouraged me to keep buying stuff and always matches the description arriving in time, except once around Christmas time, when i contacted customer support and was kindly attended by them in time. Recently i was tempted to buy the same product from a cheaper page, but saw the ratings and didn't do it. So for now, for some bucks, will stick to GB.
Cada compra que he hecho en esta página ha resultado excelente. Muy buena calidad servicio y comunicación con el soporte tecnico
No site Gearbest você encontra grande variedade de produtos, com muita qualidade e para os mais diversos gostos pessoais. Os pagamentos podem ser parcelados.
Grande site, excepcional!
недавно 18/07/2019 делал покупку на Gearbest и так случилось что заказ был с проблемой качества Я написал в центр поддержки при Gearbest описал все проблемы связанные с этим товаром и мне вернули деньги. Все прошло на высоком уровне этот магазин показал что он работает не только ради собственной выгоды, но и для покупателя
рекомендую всем Gearbest
I am very happy to deal with GearBest and see they are from very few sites on the world level that offer good products at discounted prices
My items arrived rather quickly for the road traveled!
Nice shipping and package. The rights items arrived, like on the picture of the site, all good for me.
Minha visão geral sobre a loja, em relação ao suporte que prestam aos seus clientes, a Gearbest com certeza tem um serviço excelente. No entanto não tenho muitas ordens, porém, tive a sorte de apenas uma chegar apenas com a cor diferente, que a primeiro instante quando abri a caixa fiquei decepcionado, mas, a qualidade e a durabilidade do produto me fizeram gostar da compra. O suporte super atento quis solucionar meu caso da melhor forma possível, eu não quis, porque iria demorar um pouco, pra mandar de volta pra depois vim pra mim.
Faz mais de 1 ano que compro nessa loja e nunca tive problemas com produtos, entrega ou suporte. Além dos produtos terem uma boa qualidade, o preço é ótimo. Recomendo.
At first I had doubts about buying online. I searched the net and saw that the opinions about Gearbest were very good. I am not mistaken, they are safe and reliable. Very satisfied...
The best online shopping site, secure purchase, always present support, and products differs and best price with coupons
WP**************
All orders I did came to my country. I like very much this webstore and none of my purchases had defects.
I like to buy products with high price / performance ratio. GearBest is a great place for this reason. Shipping is veerry fast. And customer servise is good. They reply messages very quickly.
I ordered backpack 2 weeks ago and it arrived today. Realy nice quality and overall service like fast shipping. Also i get very nice discount :)
I shopped there a lot, already made 27 orders, I had an object that I didn't receive once and I got the refund less than 48 hours later, the customer service is delightful and they take the customer very seriously.
Hello to all,
I met gearbest through xiaomitoday, a fantastic community where we mainly follow xiaomi products. I've been buying on this site for more than 1 year and I'm very satisfied with it. Prices are very convenient and high quality products. The shipping at the beginning was fast, in about 10 days, you could get the product, today things are slower, you can exceed 30 days, but gearbest is working hard to return to have the shipping times before, reactivating italy express, where at 90% the times are fast and do not pay the customs. I had no experience of returns or warranty, but it often happened to cancel orders for various reasons, and Gearbest immediately refunded them immediately and without any problem. The support is excellent, both by email and by chat, very kind and available in the latter. Then there is their collection points that allows you to accumulate credits for your purchases, a very advantageous thing. Another positive note is that often many products are on offer and there are coupons that guarantee discounts. I am very satisfied with this site, I recommend it and I will continue to buy. Well done!
I bought many products here on Gearbest, most of them were electronics. I had no problems with any order, everything was arriving fast, products were really well packaged. Prices here are excellent, I highly recommend this store to you!
The characteristics of this store include, among others, a very large selection, attractive prices and good promotions. If you add good service to it before and after the purchase it will turn out that this store is one of the best. Since I did shopping there, I recommend it to my friends
I have bought several items on GearBest and everything always arrived quite quickly and in perfect conditions!
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.