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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Romania
1 review
0 helpful votes
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Good experience
February 12, 2018

I've ordered a few times on Gearbest over the years and 90% of the time I had no concerns. I made a order in 2016 and it didn't arrive, after contacting them, they gave me a refund, no questions asked. They have good offers and a lot of Xiaomi products which you can't find them in other places.

Date of experience: February 12, 2018
Portugal
1 review
0 helpful votes
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The best thing
February 12, 2018

It's an excelent online store, great prices, a lot of products, great customer support, and awesome shipping times

Date of experience: February 12, 2018
Luxembourg
1 review
0 helpful votes
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Great Online Shopping
February 12, 2018

Ordering is very easy. Prices are very correct. Shipping fees are very low.
The more you order the more points you earn. You can use those points to partially pay for next order

Date of experience: February 12, 2018
Poland
1 review
0 helpful votes
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Great shop
February 12, 2018

I'm very happy. Shopping has always been successful. Recommend. Shopping always comes quickly and is always of good quality.

Date of experience: February 11, 2018
Brazil
1 review
0 helpful votes
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Great
February 12, 2018

I love shop in gearbest with cheap products and amazing brands. Gearbest is easy to buy and delivered is very good

Date of experience: February 11, 2018
Azerbaijan
1 review
0 helpful votes
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Gearbest helps me
February 12, 2018

Gearbest helps me find best products for my preferences. Always ready to
Solve coming up issues and change order containings according to my
Choises. Thank Gearbest! :)

Date of experience: February 11, 2018
Mexico
1 review
0 helpful votes
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Encuentras articulos muy buenos a precios excelentes y hacen envios directos a la ciudad de mexico.

Compre un celular Xiaomi que llego en excelente estado, cuando es un producto recomiendo el envio por DHL.

Cuando es por DHL tarda de 7 a 10 dias.

Date of experience: February 11, 2018
Brazil
1 review
0 helpful votes
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Perfect and wonderful
February 12, 2018

My first experience with Gearbest was very good, good service, purchase approval was fast, delivery on schedule, product arrived in the right conditions, be happy because international online purchases give a little fear, but everything went well.

Date of experience: February 11, 2018
Brazil
1 review
3 helpful votes
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I have over 40 orders placed, over $ 1500 plus have shown the site to friends who bought more than 5000 $, I had problem with several orders that were misplaced and did not arrive more than 100 days and GearBest refuses to resend or give me a refund because I have used 2 times the insurance, I did not pay 1 insurance for all the orders, I paid insurance for each one and I want to use the insurance that I paid.

Date of experience: February 11, 2018
Lily L. Gearbest Rep
over a year old

Dear Ricardo,

Thank you for your comment.

Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.

All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.

Please send us any queries you have via our Support Center.

Best regards,

Gearbest Customer Service Center

Brazil
1 review
0 helpful votes
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Muito feliz com o relacionamento com este site. O atendimento é otimo, e sempre querem ajudar aos clientes. O produto de boa qualidade e entrega eficaz!

Date of experience: February 11, 2018
Poland
1 review
0 helpful votes
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I've been doing shopping in this store for several months. All parcels arrived, usually within a maximum of 30 days (exception is the holiday period, where it took a bit longerr). Due to the favorable prices and frequently published codes of promotions, this is my favorite store. Gearberst is always the first store where i'm looking for any goods

Date of experience: February 11, 2018
Hungary
1 review
0 helpful votes
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Highly recommended!
February 12, 2018

I'm extremely satisfied with Gearbest - the speed of delivery, customer support, product sortiment and quality/available info at the website are highly above the average with fair pricing policy. I ordered several times from 1 USD gadgets to robot vacuum cleaner and all the products arrived in timely manner with excellent quality.
So on the whole Gearbest is highly recommended, thanks for everything!

Date of experience: February 11, 2018
Portugal
1 review
0 helpful votes
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Everytime i want to buy something, its in gearbest that i get the best deal, no doubt.
Excellent and cool store overall. 10/10

Date of experience: February 11, 2018
Greece
1 review
0 helpful votes
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Generally no problems at all.
Very good customer service (fast response and solutions).
All items are as described and no issues so far

Date of experience: February 11, 2018
Portugal
1 review
0 helpful votes
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Powerbank 5*
February 12, 2018

Esta powerbank é sem duvida um produto de muita qualidade. O preço e a qualidade deste produto não comparação

Date of experience: February 11, 2018
Brazil
1 review
0 helpful votes
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Excelente Loja
February 12, 2018

Das lojas de compras internacionais, com certeza a GearBest é a mais confiável e com maior variedade de produtos a bons preços.

Date of experience: February 11, 2018
Finland
1 review
0 helpful votes
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Reliable business partner
February 12, 2018

I have ordered them about 20 times and never had any negative experience. The shipping is usually quite fast and customer service is good, even though I have only needed to contact them few times.

Date of experience: February 11, 2018
Spain
1 review
0 helpful votes
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Recomiendo 100% esta tienda
February 12, 2018

Soy comprador habitual de GearBest, llevo años comprando en esta tienda online y mi experiencia siempre ha sido positiva. He comprado teléfonos móviles, linternas, un dron, una cámara deportiva y siempre un precio inmejorable y envido rápido.

Date of experience: February 11, 2018
RU
5 reviews
0 helpful votes
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Excellent shop
February 12, 2018

I buy a lot of goods in this store. But one purchase surprised me very much. I ordered a xiaomi redmi note 5a phone. He had an excellent price for the promotion and a free bracelet Mi Band 2 came in as a gift. The goods came to Russia very quickly. The phone and bracelet were well packed. Both goods were new and original. The phone was a global version and with the official firmware. In general, I was very pleased. Such generous actions I have never met anywhere else.

Date of experience: February 11, 2018
Brazil
1 review
0 helpful votes
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Great sale to buy!
February 12, 2018

I have been a customer for more than a year and I often make purchases for resale in Brazil. Highly recommend to all, no worries. Great coupons and super affordable prices.

Date of experience: February 11, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom