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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

DO
1 review
0 helpful votes
Follow Israel V.
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Very good shopping
February 13, 2018

Very good purchases, excellent prices, many opportunities and gifts, and a long list of products, the only drawback is that they take a little while in the arrival of the products.

Date of experience: February 12, 2018
New Jersey
1 review
0 helpful votes
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More lies and false refund claims.
February 12, 2018
Updated review

Remember what I said about only receiving copy & paste responses from GearBest? Well, look at all of GearBest's responses to the negative reviews. Aside from attaching your name to the response, it's all automated. If you're trying to get a hold of an actual human being, DO NOT BOTHER!

They reply by saying that I can contact customer support to have the issue resolved. As of this writing, I have over 30+ responses with their customer support "team" and the issue was still not resolved. Also they said they sent me a support ticket in response to this review. They did not. They eventually agreed to issuing a refund but for $20 less than what I paid (despite purchasing shipping insurance). After refusing anything less that a refund in full, they agreed and notified me that it would post on my PayPal account within the next 72 hours. NOPE! They never even tried processing a refund. I ended up having to call PayPal and have a CS representative go over the dispute I filed against GearBest, and within a few minutes of going over the details, PAYPAL (Not GearBest) issued me a refund in full.

Stay away from GearBest. Stay far faaaaaaar away.

Date of experience: February 12, 2018

I've purchased two items from them and that's a mistake I will never make again. They advertise shipping times that aren't even close to the time frame in which you will receive them. The first item I ordered I have yet to receive and the package tracking hasn't been updated in 39 days. The advertised shipping time is less than half of that amount of days. And when I contact support all I receive are copy and pasted answers consisting of lies and fake due dates. The second item I purchased never even got a tracking number but at least I actually received that item eventually. Seriously though, I can't stress how bad of a shopping experience this has been. Go with a different company that actually takes customer service and shipping seriously. I mean, I've waited so long on the first item that it's price has lowered to the point where I am actually paying more than if I purchased it on a competitors website with 2 day shipping.

Date of experience: February 6, 2018
Turkiye
1 review
0 helpful votes
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Cheapest and high quality
February 13, 2018

I bought a lot of things (ip cameras, notebook, drone, etc) and the cheapest prices that i ever saw. Thank you.

Date of experience: February 12, 2018
NL
1 review
0 helpful votes
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Portable Adjustable
February 12, 2018

Hello.
I made a second order in the store.

I chose an economical delivery.

Posted on the second day.
I received the goods in 10 days.
The product is well packed.
I'm happy and will buy more

Date of experience: February 12, 2018
Czechia
1 review
0 helpful votes
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Gearbest gadget shopping
February 12, 2018

Gearbest is great eshop to get yourself various gadgets for you. I am buying there parts for my smart home and the experience so far was very good.

Date of experience: February 12, 2018
Israel
1 review
0 helpful votes
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A great online shop
February 12, 2018

I had a great experience with Gearbest. Their products are usually the cheapest, they have quite good shipping time (2-3 weeks to Israel), You get points for each order and review you post that can be used for a discount on your next purchase. Good and responsive customer service, overall a great online shop.

Date of experience: February 12, 2018
Poland
1 review
0 helpful votes
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My GearBest experience
February 12, 2018

I bought at GearBest several times and I'm sure I will do it again. They have many interesting and high quality products in good prices.
Delivery time is sometimes a bit longer than expected, but store support is in constant in touch with you, so you always know what's going on with your order.

I would recommend GearBest to everyone who is looking for store, that will treat you with respect and proffesionalism.

Date of experience: February 12, 2018
Brazil
1 review
0 helpful votes
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Best store for international shopping
February 12, 2018

Best store for international shopping
This store surprised me and made me a frequent customer due to its excellent support and agility of product processing.
I bought a headphone bluedio t3 plus and some cables as of December 4th.

Date of experience: February 12, 2018
Brazil
1 review
0 helpful votes
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The best advantage for this store is the effort to give the clients of my country the ways to pay that we were already used like Bank Slips and sellings with no interests.

More than that, the products are selled at good prices, we can find the best eletronic devices at market.

Date of experience: February 12, 2018
Brazil
1 review
0 helpful votes
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I made my first purchase at Gerbest on Nov 17,2017 with Order Number: W**************. Soon after the purchase the product has already been shipped with the BR Express freight, I received very fast, I loved my Xiaomi MI5X shipped by Gearbest. Whenever I open tickets I am answered quickly, by trained and very attentive professionals. I leave here my evaluation of this wonderful store, thank you Gearbest for giving me all this satisfaction in my purchases.

Date of experience: February 12, 2018
Romania
1 review
0 helpful votes
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Positive experience
February 12, 2018

I have ordered several times from them - Had no problems - did not pay for shipment or customs and when I had several products I asked them to place them in different packages and they did with no problem. Thank you!

Date of experience: February 12, 2018
Italy
1 review
0 helpful votes
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Low price top reliability
February 12, 2018

You Can buy product at the lowest price thanks ti coupon and flash sale and use the gearbest point to have discount up ti 30%

Date of experience: February 12, 2018
Germany
1 review
0 helpful votes
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Best shopping experience
February 12, 2018

I'm a kind of person that has been ordering A LOT of things online for many years now, I find it easier to compare products and prices this way.

Until a few months ago I was pretty much ordering from online shops based in my country or Amazon/eBay, however this changed after I visited Gearbest, as I realized that I've been overpaying. The same items cost often 3-5x cheaper on Gearbest than on Amazon. That's pretty self-explanatory, who likes to be charged more if they can get the same thing elsewhere?

Recommended.

Date of experience: February 12, 2018
Spain
1 review
0 helpful votes
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Great Website!
February 12, 2018

Excellent website, I already done lots of orders and all of them arrived perfect!
Really recommended!

Date of experience: February 12, 2018
Portugal
1 review
0 helpful votes
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Comprar no GEARBEST, foi uma agradável surpresa. A minha primeira compra, foram dois smartphone que, demoraram apenas dois dias a serem entregues. A rapidez na entrega, a qualidade dos produtos, os excelentes preços e a prontidão das respostas às solicitações, foram factores preponderantes para que eu ficasse fã do GEARBEST.
Parabéns e obrigado pela vossa honestidade.
Recomendo vivamente o GEARBEST. Este é sem qualquer dúvida, o melhor site de comprar on line.

Date of experience: February 12, 2018
Israel
1 review
0 helpful votes
Follow Eiad A.
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Before discovering Gearbest, I bought stuff from different websites that I had a bad experience with, I like how fast the delivery and shipping is on Gearbest and I don't have to worry about trusting them

Date of experience: February 12, 2018
Brazil
1 review
0 helpful votes
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Essa loja conta com um ótimo suporte, os menores preços, uma gama imensa de produtos, super recomendo.

Date of experience: February 12, 2018
Belgium
1 review
0 helpful votes
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Zamawiam od kilku lat w tym sklepie, moje ostatnie zamówienie dotyczyło szczoteczki Xiaomi Oclean SE.
Udało mi się ją kupić za 31$, konkurencyjne rozwiązania Philipsa kosztują w Polsce od 300$ i więcej.
Paczka przyszłą w sporym i dobrze zabezpieczonym pudełku. Szczoteczka jest w eleganckim, podróżnym etui otwieranym od dwóch stron.
Ładowarka jest w postaci USB, magnetyczna.
Szczoteczka jest smukłą, dobrze leży w dłoni.
Posiada ogromna silę czyszczenia, zęby bardzo długo pozostają czyste.
Polecam serdecznie zakupy w Gearbest.com

Date of experience: February 12, 2018
Romania
1 review
0 helpful votes
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Gearbest is the best
February 12, 2018

I think that Gearbest is the best solution for good price products. The shiping methods I chose, both paid and free options made the items to arrive in good condition. For me Gearbest ofers what I have searched for: low price and good quality.

Date of experience: February 12, 2018
Ukraine
1 review
0 helpful votes
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Best shop for techies
February 12, 2018

Bought at Gearbest.com a lot of gadgets. Phones, earbuds, smart devices, you name it. Always good prices and fast delivery. China's number one online shop I recommend to everybody.

Date of experience: February 12, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom