GearbestReviews 10,711
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I have bought several products from Gearbest (mostly gadgets), all I have received in-time and packing was also great.
I never have any customers problem or any other issue with the delivery.
I recommended users to pick your desired items from Gearbest.com undoubtedly.
Thank You.!
I bought several product on gearbest. Always great support, special price and fair management of the orders in terms of: cost, shipping and customer care.
I'm going to buy something else very soon fore sure.
Acquisto da molto tempo e sono sempre contento di risparmiare tanti soldi.
Lo store straniero preferito dagli italiani
Thank you so much for your patience, I have checked the Yodel system now and it shows that your sender still has your parcel and we as Yodel are still awaiting for your sender to deliver it into Yodels hands for us to deliver it to you.
Please contact your sender due to them never sending us the parcel yet for your delivery.
I have been waiting 34 days!
Gearbest isone of the best websites i ever tried, it acuatly a store that combines lot of awsome features, like great prices great quality product, great shipping service, and also help center it awsome very kind, i had already 9 products or orders from this websites with no problm and it was phones and lot of accesoires and it was just great i recomand it alot and just truy and you will see
Yurtdışından ürün almak istiyorum. Lakin güvenilir bulmak Bi o kadar olabiliyor. Araştırmalardan sonra gearbest buldum ve ondan alışveriş yaptım. İyi ki yapmışım. Güvenilir ve kaliteli
I bought a cover and a glass with only 2, both of have a high quality build and I saved a lot of money with gearbest WP**************
05/11/2017
Order W**************
15 jan ordered an motospeed CK 101 NKRO keyboard from gearbest. Buying system is very simple and easy.
Very fast working support, they'll for all questions, and help how they can.
Shipping is perfect, ordered Jan 15 2018, delivered 23 jan 2018.
Product build and use quality is best what i found overall in internet for this money.
Kindly reccomend this store for shopping.
From Italy i ordered a many items from Gearbest, it is one of the best online webshop!
All item of them are quality and cheaper than on other sites.
The delivery is quick, great package and the support is excellent.
I think every Gearbest's buyer will be satisfied with site service, prices and delivery time.
Hello guys, i have ordered many thinks from gearbest. Its my favorite online shop from china. Very cheap and high quality orders. Very hopefully support! I can only recommend this shopping site to everyone! To order! And you can pay safe with everything u want!
Site muito bom e muito pratico, tudo intuitivo, facilidade total pra procurar os itens que precisa, sempre resolve quando ocorre algum problema, compro com eles a mais de 1 ano e vou continuar comprar sempre...
Péssima administração da empresa com os clientes. Já gastei mais de 3000 USD com a empresa e quando preciso do pós venda por as encomendas não serem entregues, me é negado a devolução.
Gearbest é uma empresa que fornece o serviço de vendas no Brasil, porém ultimamente com o aumento de vendas, o que acarreta mais lucro para empresa e consequentemente mais problemas, onde muitos produtos são roubados ou chegam com defeito aqui no Brasil, está deixando muito a desejar com o seu pós venda.
A empresa oferece o seguro em seus produtos para o estorno parcial do valor, pois não estornam o dinheiro do frete é do seguro ( já erra aí) é dizem na hora na compra que o seguro a devolução do dinheiro é total. Ontem questionei a empresa em um grupo de Facebook, é fui informado por um moderador, Marcos Vinicius da Silva, que as compras que ele solicitou estorno, foram devolvidos o dinheiro do frete é seguro também. Agora eu pergunto, que empresa é essa que favorecem uns é menosprezam outros que fazem as suas vendas serem maiores.
Para piorar, hoje me encontro com 4 encomendas que não chegaram, onde efetuei o pagamento do seguro de todos as compras e me informaram que não irão devolver o dinheiro a princípio. Depois me oferecem 20% do valor da compra e por último me oferecem 120USD onde a soma das 4 encomendas são mais de 200USD...
Hoje a gearbest está nega um direito meu, amanhã ela irá negar o direito de todos... Não recomendo a loja a ninguém mais...
Para quem quiser conferir, segue o número das ordens onde fui ridicularizado pela empresa e não consegui o dinheiro das compras de volta:
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Lamentável a atitude da empresa.
E ainda assim não estão querendo resolver o problema! Se mostram imparciais!
Dear Gustavo,
We apologize that you are experiencing issues with your order.
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.
You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html
We have offered you a tracking number via our Support Center. Please check this and reply back to us.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Best regards,
Gearbest Customer Service Center
The support is amazing, fast replys and fast resolutions.
The products are well package and the shipping time is the same as they show on the info.
The website is very appealing and simple to use.
Nice promotions, discounts and a large variety of products.
I have to say that this is my own experience with this site, given that, I'd say that I'm buying everything I need on gearbest, it has faster shipping than competitors with same or lower prices, It ships to many countries with different method of payment and shipping. I will buy more for sure and the products that I received are of a good quality for the very low price required.
I was really satisfied with the customer service when i wanted to edit my order and they changed it really fast. Also my parcel was sent immediately and im looking forward to receiving it. I will order again soon.
I bought a couple of towel and everything is ok. I bought a lot of things from gerabest and everytime the products was like the description. I recommended to buy on gearbest online store
I have purchased a lot on this website and I have nerver had any problem, just an issue where I could not get my product finally but one of their custom service´s workers explained me all the process to refound me the money very kindly and with any bad word or bad behaviour. Really really satisfied.
Ordered a smart phone with delivery by DHL. After 3 days Gearbest provided a tracking number. After I could not get tracking info I requested cancellation but Gearbest refused saying that I could not cancel because the phone had been shipped. This went on for about 10 days with Gearbest repeatedly lying about shipment. Eventually DHL picked the item up after I advised Gearbest I would refuse delivery and requested they do not ship. They ignored this. At my request DHL returned the phone. Gearbest are still ignoring my refund request month since ordering. However Paypal have refunded me the full purchase price.
Dear Paul,
We apologize that you are experiencing issues with your order.
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.
You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html
We have offered you a tracking number via our Support Center. Please check this and reply back to us.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Best regards,
Gearbest Customer Service Center
There's no kind of problems in any measure.
Fast shipping, fast support, good quality, awesome prices and sales...
5/5
I have bought a couple of items from gearbest and the experience was always great. They have good items with very great prices. I highly recommend them for a great shopping experience.
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Zsolt,
We apologize that you are experiencing issues with your order.
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.
You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html
We have offered you a tracking number via our Support Center. Please check this and reply back to us.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Best regards,
Gearbest Customer Service Center