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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Spain
1 review
1 helpful vote
Follow Dani R.
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Good afternoon.
I bought two phones and the two arrived in less than 20 days.
Everything perfect, without customs and running perfectly.
I will buy again without hesitation.
10/10

Date of experience: February 17, 2018
Germany
1 review
1 helpful vote
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I got the product perfectly, and fast shipping, and product also good quality. We can ask the seller about the product so that can make we decide in easily.

Date of experience: February 16, 2018
Sri Lanka
1 review
1 helpful vote
Follow Asa I.
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I've ordered dozens of items from Gearbest and hadn't faced any difficulties or any unresolved problems. They have a wide range of products including consumer electronics, gadgets, clothing, outdoor products and many more.
They have amazing offers and flash sales where you can find products for unbelievable prices. Especially they have lot of Xiaomi products for prices which you can't find any where else. I bought my Xiaomi headset, powerbank and miband 2 from them.
All the products were in excellent quality, fast service and fast shipping of the products. Also they have the most sophisticated points and rewards system that I've sceen in a eShoping system.
I really recommend GEARBEST for all your eshoping needs.

Date of experience: February 16, 2018
Turkiye
1 review
1 helpful vote
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Mükemmel Alışveriş Sitesi
February 18, 2018

Merhaba sipariş numaralı W************** Xiaomi Wifi Router 3G yi satın aldım. Çok memnun kaldım. Müşteri hizmetleri gerek satıştan önce gerekse satıştan sonra çok ilgilendiler. Herhangi bir soru sorduğunuzda o gün içerisinde kesin size cevap veriyorlar. Herkesin alışveriş yapmasını önerdiğim bir e alışveriş sitesidir. Fiyatlar indirimli ve çok kaliteli. Herkese öneriyorum arkadaşlar.

Date of experience: February 16, 2018
Morocco
1 review
1 helpful vote
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XiaoMi Mi5
February 18, 2018

XiaoMi Mi5 Is one of the best products you bought. The customer service is fantastic
The product arrived in good condition and in short time
Thanks gearbest

Date of experience: February 16, 2018
Brazil
1 review
1 helpful vote
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One of the best sellers!
February 18, 2018

O melhor serviço de atendimento ao cliente que ja encontrei em um loja fora do pais.
Rapidos, precisos e atenciosos.

Date of experience: February 16, 2018
Brazil
1 review
1 helpful vote
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GameSir GS4
February 18, 2018

Order arrived perfecly, fast shipping! Packaged was very well made, very protected. Arrived at my home faster than i expected

Date of experience: February 16, 2018
Italy
1 review
1 helpful vote
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Robot vacuum Xiaomi
February 18, 2018

Ho acquistato il robot vacuum Xiaomi ad un prezzo veramente vantaggioso.
Arrivato in 20 giorni
Non sono velocissimi in quanto il magazzino in questo caso era a Hong kong ma ne vale la pena per il risparmio

Date of experience: February 16, 2018
RU
1 review
1 helpful vote
Follow Vitaly O.
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Cool shop! I ordered the goods on many Internet sites, GearBest is the only store which had no problem. Very often, the real discounts! Constantly accumulate points, and it stimulates the purchase! There are other bonus programs such as affiliate programs. I like a large selection of options for delivery and insurance of goods. Well Packed parcels. Upload photos of expensive packages after packing. The support team reacts quite quickly. In General, I recommend, order, I hope you will be satisfied.

Date of experience: February 16, 2018
Spain
1 review
1 helpful vote
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Todo genial!
February 18, 2018

" Excelente sitio, hay casi todo a precios imbatibles.
Servicio al cliente con alta capacidad de respuesta, tomar las decisiones correctas rápidamente, el tiempo de respuesta a un" ticket "fue de unos minutos para mí.
El envío es muy rápido, recibí mi pedido siempre en una semana de China a Europa.
Los productos que pedí son buenos y confiables.
Hice 3 pedidos y realmente comenzaré nuevamente y recomendaré este sitio ".

Date of experience: February 16, 2018
Portugal
1 review
1 helpful vote
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One of my first choices
February 18, 2018

Gearbest has a lot electronics and not only, at a fair or better price. The shipping has many options and the support always help the best they can

Date of experience: February 16, 2018
Chile
1 review
1 helpful vote
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Huge store!
It absolutely has anything you want, any brand you are looking for!
And for the lowest price I can find.

Date of experience: February 16, 2018
Brazil
1 review
1 helpful vote
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Muito bom site
February 16, 2018

Site perfeito para quem procura tecnologia e outros produtos!
Rápido, pratico, cheio de novidades, ótimas promoções, rápido no envio,
E ótimas descrição dos produtos.

Date of experience: February 16, 2018
Croatia
1 review
1 helpful vote
Follow D B.
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I ordered Xiaomi MI 4K, which was returned back to Gearbest warehouse after couple days, which i was not aware off, after i contacted them and yes they confirmed that they send package back to its origins, i double checked and it has been delivered to theirs warehouse, i wrote to them couple times, actualy 10 times we spoke, and they got item, but they refusing to refund at least for xiaomi mi minus shipping, so techicaly they are keeping my payed product and my money! Ashame off you, such unproffesional company!

Date of experience: February 16, 2018
Lily L. Gearbest Rep
over a year old

Dear D B.,

Thank you for your comment.

Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.

All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.

Please send us any queries you have via our Support Center.

Best regards,

Gearbest Customer Service Center

Mexico
1 review
1 helpful vote
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Excellent
February 16, 2018

Order number: W**************

My nick name es Eduardo Uscanga and I bought the product in Jan 29,2018 17:37:01 PM and they shipping my packet very fast. It arrived in excellent conditions and very fast. I really recommend to buy in this site.

Date of experience: February 15, 2018
Greece
1 review
1 helpful vote
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Very nice camera value for money and with many accesories into the package. Its very good for 1080p 60fps video and can take pictures and video under the water with the protect case which its inside in package

Date of experience: February 15, 2018
Serbia
1 review
1 helpful vote
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Superb Gearbest
February 15, 2018

Hi, everyone! I just want to share my great experience with GEARBEST. I've made several orders, and they had never let me down. There are so many nice words about gearbest.com, and can confirm that it is the best place to buy so far. Great prices, great customer support, and delivery was faster than I was expected. Never had any kind of problem with purchased products.

Date of experience: February 15, 2018
Turkiye
1 review
0 helpful votes
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Gearbest
January 24, 2019

I am really satisfied with the shopping with gearbest. I like a flash deals and daily points. I am login in every day. Cheap quality fast basic and beatiful. I love gearbest thanks for all.

Date of experience: February 15, 2018
Brazil
1 review
1 helpful vote
Follow RAFAEL C.
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ORDER NUMBER: W**************

Good afternoon! After making a purchase through the site, I waited very anxiously for the mini-projector, but I had a great disappointment after a long waiting period, which even exceeded the estimated time of the site, because the product came with defect, a frustrating experience in my first importation by the site, which even seems not to care about the consumer in the after-sale, asking, for the most part, for the client to wait and wait...
About the projector, it came with a sound defect, because when I put a song to play it it gets distorted audio. When I put a movie, the audio does not even play.

Date of experience: February 15, 2018
Lily L. Gearbest Rep
over a year old

Dear RAFAEL,

We are sorry to hear you are having issues with your product.

Please note that most of our products come with a 45 day guarantee. After this time has passed, you may contact our Support Center for technical support.

We have sent you a ticket regarding your issue. Please contact us and we will provide a satisfactory solution to your issue.

We look forward to hearing from you,

Best regards,

Gearbest Customer Service Center

Brazil
1 review
1 helpful vote
Follow Alan A.
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A empresa sempre entrega os seus produtos com muita segurança e sempre é o que eu espero dos produtos. Vale muito a pena. A empresa é confiável e rápido nas entregas

Date of experience: February 15, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom