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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Good afternoon.
I bought two phones and the two arrived in less than 20 days.
Everything perfect, without customs and running perfectly.
I will buy again without hesitation.
10/10
I got the product perfectly, and fast shipping, and product also good quality. We can ask the seller about the product so that can make we decide in easily.
I've ordered dozens of items from Gearbest and hadn't faced any difficulties or any unresolved problems. They have a wide range of products including consumer electronics, gadgets, clothing, outdoor products and many more.
They have amazing offers and flash sales where you can find products for unbelievable prices. Especially they have lot of Xiaomi products for prices which you can't find any where else. I bought my Xiaomi headset, powerbank and miband 2 from them.
All the products were in excellent quality, fast service and fast shipping of the products. Also they have the most sophisticated points and rewards system that I've sceen in a eShoping system.
I really recommend GEARBEST for all your eshoping needs.
Merhaba sipariş numaralı W************** Xiaomi Wifi Router 3G yi satın aldım. Çok memnun kaldım. Müşteri hizmetleri gerek satıştan önce gerekse satıştan sonra çok ilgilendiler. Herhangi bir soru sorduğunuzda o gün içerisinde kesin size cevap veriyorlar. Herkesin alışveriş yapmasını önerdiğim bir e alışveriş sitesidir. Fiyatlar indirimli ve çok kaliteli. Herkese öneriyorum arkadaşlar.
XiaoMi Mi5 Is one of the best products you bought. The customer service is fantastic
The product arrived in good condition and in short time
Thanks gearbest
O melhor serviço de atendimento ao cliente que ja encontrei em um loja fora do pais.
Rapidos, precisos e atenciosos.
Order arrived perfecly, fast shipping! Packaged was very well made, very protected. Arrived at my home faster than i expected
Ho acquistato il robot vacuum Xiaomi ad un prezzo veramente vantaggioso.
Arrivato in 20 giorni
Non sono velocissimi in quanto il magazzino in questo caso era a Hong kong ma ne vale la pena per il risparmio
Cool shop! I ordered the goods on many Internet sites, GearBest is the only store which had no problem. Very often, the real discounts! Constantly accumulate points, and it stimulates the purchase! There are other bonus programs such as affiliate programs. I like a large selection of options for delivery and insurance of goods. Well Packed parcels. Upload photos of expensive packages after packing. The support team reacts quite quickly. In General, I recommend, order, I hope you will be satisfied.
" Excelente sitio, hay casi todo a precios imbatibles.
Servicio al cliente con alta capacidad de respuesta, tomar las decisiones correctas rápidamente, el tiempo de respuesta a un" ticket "fue de unos minutos para mí.
El envío es muy rápido, recibí mi pedido siempre en una semana de China a Europa.
Los productos que pedí son buenos y confiables.
Hice 3 pedidos y realmente comenzaré nuevamente y recomendaré este sitio ".
Gearbest has a lot electronics and not only, at a fair or better price. The shipping has many options and the support always help the best they can
Huge store!
It absolutely has anything you want, any brand you are looking for!
And for the lowest price I can find.
Site perfeito para quem procura tecnologia e outros produtos!
Rápido, pratico, cheio de novidades, ótimas promoções, rápido no envio,
E ótimas descrição dos produtos.
I ordered Xiaomi MI 4K, which was returned back to Gearbest warehouse after couple days, which i was not aware off, after i contacted them and yes they confirmed that they send package back to its origins, i double checked and it has been delivered to theirs warehouse, i wrote to them couple times, actualy 10 times we spoke, and they got item, but they refusing to refund at least for xiaomi mi minus shipping, so techicaly they are keeping my payed product and my money! Ashame off you, such unproffesional company!
Order number: W**************
My nick name es Eduardo Uscanga and I bought the product in Jan 29,2018 17:37:01 PM and they shipping my packet very fast. It arrived in excellent conditions and very fast. I really recommend to buy in this site.
Very nice camera value for money and with many accesories into the package. Its very good for 1080p 60fps video and can take pictures and video under the water with the protect case which its inside in package
Hi, everyone! I just want to share my great experience with GEARBEST. I've made several orders, and they had never let me down. There are so many nice words about gearbest.com, and can confirm that it is the best place to buy so far. Great prices, great customer support, and delivery was faster than I was expected. Never had any kind of problem with purchased products.
I am really satisfied with the shopping with gearbest. I like a flash deals and daily points. I am login in every day. Cheap quality fast basic and beatiful. I love gearbest thanks for all.
ORDER NUMBER: W**************
Good afternoon! After making a purchase through the site, I waited very anxiously for the mini-projector, but I had a great disappointment after a long waiting period, which even exceeded the estimated time of the site, because the product came with defect, a frustrating experience in my first importation by the site, which even seems not to care about the consumer in the after-sale, asking, for the most part, for the client to wait and wait...
About the projector, it came with a sound defect, because when I put a song to play it it gets distorted audio. When I put a movie, the audio does not even play.
Dear RAFAEL,
We are sorry to hear you are having issues with your product.
Please note that most of our products come with a 45 day guarantee. After this time has passed, you may contact our Support Center for technical support.
We have sent you a ticket regarding your issue. Please contact us and we will provide a satisfactory solution to your issue.
We look forward to hearing from you,
Best regards,
Gearbest Customer Service Center
A empresa sempre entrega os seus produtos com muita segurança e sempre é o que eu espero dos produtos. Vale muito a pena. A empresa é confiável e rápido nas entregas
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
Dear D B.,
Thank you for your comment.
Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.
All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.
Please send us any queries you have via our Support Center.
Best regards,
Gearbest Customer Service Center