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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Brazil
1 review
0 helpful votes
Follow Flavio S.
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Recomendo Gearbest
February 27, 2018

Otimo site de compras muito confiavel! Eu recomendo Gearbest! Podem comprar sem medo que chega. Produtos de otima qualidade!

Date of experience: February 27, 2018
Cabo Verde
1 review
0 helpful votes
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Very good
February 27, 2018

I started buying at Gearbest 1 year ago and the experience has been very good. I've never had a problem with any purchases. The products are always of good quality, at the best price, it comes well packaged and the delivery time is satisfactory.
I'll keep shopping at GearBest.

Date of experience: February 27, 2018
Poland
1 review
0 helpful votes
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Good shop caring about the client
February 27, 2018

I am really satisfied with the shopping with Gerabest. Despite the fact I have bought only a couple of things, I have to admit that all of them were well-packed and they arrived in a good condition. My experience is that the prices are reasonable but there is one thing that changes it -- flash sales and points. Products on flash sales are often really cheap and it is worth to wait for the opportunity. The other great thing about Gearbest are points which you collect through posting a reviews and stuff like that. All in all, I found Gearbest as a good way to buy EDC things in a reasonable prices. The only drawback I found is the shipment speed which means you sometimes have to wait a month...

Date of experience: February 27, 2018
RU
1 review
0 helpful votes
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GreatBest - best store ever!
February 28, 2018

Excellent store!
When you use points they give you up to 30% discount.
Delivery is very fast.
I have made many orders from gearbest and I am satisfied from all of them.
Great high quality items for very cheap price!

Date of experience: February 27, 2018
Poland
1 review
0 helpful votes
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GearBest is the best!
February 27, 2018

Very good store, with the lower price than other stores. I have made many orders from gearbest and I am satisfied from all of them. There are bonuses for reviews, for photos and video materials in the review. I thing this is the best shop in China!

Date of experience: February 27, 2018
Poland
1 review
0 helpful votes
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I recommend the gearbest
February 27, 2018

Nowadays it is very difficult to have an honest store. I must admit that the gearbox meets all expectations, There are a lot of products at low prices, the store is solid and honest. I ordered a lot of things and I was always happy

Date of experience: February 26, 2018
Turkiye
1 review
1 helpful vote
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I shopped this company many times. A sensitive company that tries to please its customers. The prices of their products are very reasonable. Cargo is fast and safe. Everyone recommend shopping.

Date of experience: February 26, 2018
Brazil
1 review
0 helpful votes
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Melhores lojas em que eu confio
February 27, 2018

A Gearbest é uma das mais confiáveis lojas pra quem importa (Brasil). Tive poucos problemas com a loja, porém todos os problemas são resolvidos rapidamente.

Date of experience: February 26, 2018
Mexico
1 review
0 helpful votes
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Great experience
February 26, 2018

My experience buying in Gearbest was amazing, easy to buy, great prices, shipping on time, I recommend it 100%

Date of experience: February 26, 2018
Italy
1 review
0 helpful votes
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Nice price, good quality and service
February 26, 2018

I've choosen GearBest for my last purchases because it is the only one that offers good discount and a wide variety of products when I search for goods that can be found only on chinese stores.

Date of experience: February 26, 2018
Portugal
1 review
0 helpful votes
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Trusted store
February 26, 2018

In the situations needed, support team activly helpd and solved. All products are as in descriptions. Is a serviço i trust and trust is foundamental

Date of experience: February 26, 2018
Brazil
1 review
0 helpful votes
Follow Guilherme B.
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Boa loja, competente, honesta
February 26, 2018

Boa loja, entrega certinho, tem formas variadas de envio, agradecemos a clientes mais exigentes a menos exigentes, bons produtos, só falta uma base de comunicação melhor, conversa online, com mais precisão e mais agilidade nas respostas, tirando isso é nota 10

Good store, delivery right, have different ways of sending, we thank the most demanding customers to less demanding, good products, only lack a better communication base, online conversation, more precision and more agility in the answers, taking this is note 10

Date of experience: February 26, 2018
Serbia
1 review
0 helpful votes
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One of the best sites for shopping
February 26, 2018

Wide selection of items, mostly tech oriented, not the biggest but still a lot to choose, prices, while not the greatest, are still great and shipping extremly fast, sometimes avilability is not updated on time so you can end up refunding your order but luckly customer support is excellent

Date of experience: February 26, 2018
Poland
1 review
0 helpful votes
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Dobry sklep
February 26, 2018

Kupiłem puzzle 3D Deadpool i jestem z nich bardzo zadowolony. Lubie robić zakupy w tym sklepie. Dostawa przesyłek jest bardzo szybka. Sklep jest godny zaufania i polecenia.

Date of experience: February 26, 2018
NL
1 review
0 helpful votes
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Great store
February 26, 2018

The goods were sent: Nov 24,2017 04:19:06 AM
Order number: W**************

I am a regular customer of this store! Thank the store for the fact that in a short time sent my order! Also thanks for the fact that you often spend sales! Through the tickets you can always contact the technical support of the site.
I will recommend everyone to buy only in this store!

The phone has a solid case. A fast fingerprint scanner, a large and high-quality screen. Excellent camera modules, high performance and excellent autonomy.
Xiaomi Redmi Note 4 - an interesting and fairly balanced smartphone. It can be safely recommended to those customers who want to have a modern and functional device for quite reasonable money.

Date of experience: February 26, 2018
Mississippi
1 review
0 helpful votes
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Ignored?
February 26, 2018

I had bought a phone that I had second thoughts about and I've decided to exchange that phone for another phone. I've been told to wait a week for the phone to get to them, but after 2 weeks and 4 days have passed, I haven't heard anything from support since regardless of me sending a message out. After, I went to the Live Chat and I was told that the representative couldn't help me, but they'd put my ticket on "top priority." This was two days ago, and since then, I still haven't gotten a response as of now.

I don't know. I kinda feel unimportant or ignored...

Edit: As of this edit, I am in the process of getting a full refund. The wait was a bit heavy (possibly due to the holiday), but I commend GearBest for owning up to their mistake. Will I still shop with them? Yes. Will I hold this against them? Yes, but mishaps exist.

I just hope things will be better in my future endeavors with GearBest.

Date of experience: February 26, 2018
Lily L. Gearbest Rep
over a year old

Dear Ray,

Thank you for your comment.

Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.

All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.

Please send us any queries you have via our Support Center.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

We look forward to hearing from you soon,

Best regards,

Gearbest Customer Service Center

Colombia
2 reviews
0 helpful votes
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Excelente experiencia
February 26, 2018

Compre un hermoso vestido, el envió llego a tiempo, la calidad de la tela es excelente, los colores idénticos a la fotografía... muy feliz por mi compra :)

Date of experience: February 26, 2018
Italy
1 review
0 helpful votes
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I love Gearbest
February 26, 2018

I made a very large order, and I know that I will order other thing. Thery are great for their price, the fast shipping and a functional customer service that help me for any problem that i had.

Date of experience: February 26, 2018
Chile
1 review
0 helpful votes
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El servicio de Gearbest ha sido...
February 26, 2018

El servicio de Gearbest ha sido excelente desde que comencé a adquirir productos en su sitio hace ya varios años. El servicio de atención al cliente muy rápido y personalizado en todos los idiomas. Es un sitio altamente recomendable y muy confiable. Siempre complacido con los productos adquiridos en su sitio. GRACIAS!

Date of experience: February 26, 2018
Brazil
1 review
0 helpful votes
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Shopping
February 26, 2018

Products of great quality, payment with installments and quick approval. Fast customer service, great variety and great brands

Date of experience: February 26, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom