
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Otimo site de compras muito confiavel! Eu recomendo Gearbest! Podem comprar sem medo que chega. Produtos de otima qualidade!
I started buying at Gearbest 1 year ago and the experience has been very good. I've never had a problem with any purchases. The products are always of good quality, at the best price, it comes well packaged and the delivery time is satisfactory.
I'll keep shopping at GearBest.
I am really satisfied with the shopping with Gerabest. Despite the fact I have bought only a couple of things, I have to admit that all of them were well-packed and they arrived in a good condition. My experience is that the prices are reasonable but there is one thing that changes it -- flash sales and points. Products on flash sales are often really cheap and it is worth to wait for the opportunity. The other great thing about Gearbest are points which you collect through posting a reviews and stuff like that. All in all, I found Gearbest as a good way to buy EDC things in a reasonable prices. The only drawback I found is the shipment speed which means you sometimes have to wait a month...
Excellent store!
When you use points they give you up to 30% discount.
Delivery is very fast.
I have made many orders from gearbest and I am satisfied from all of them.
Great high quality items for very cheap price!
Very good store, with the lower price than other stores. I have made many orders from gearbest and I am satisfied from all of them. There are bonuses for reviews, for photos and video materials in the review. I thing this is the best shop in China!
Nowadays it is very difficult to have an honest store. I must admit that the gearbox meets all expectations, There are a lot of products at low prices, the store is solid and honest. I ordered a lot of things and I was always happy
I shopped this company many times. A sensitive company that tries to please its customers. The prices of their products are very reasonable. Cargo is fast and safe. Everyone recommend shopping.
A Gearbest é uma das mais confiáveis lojas pra quem importa (Brasil). Tive poucos problemas com a loja, porém todos os problemas são resolvidos rapidamente.
My experience buying in Gearbest was amazing, easy to buy, great prices, shipping on time, I recommend it 100%
I've choosen GearBest for my last purchases because it is the only one that offers good discount and a wide variety of products when I search for goods that can be found only on chinese stores.
In the situations needed, support team activly helpd and solved. All products are as in descriptions. Is a serviço i trust and trust is foundamental
Boa loja, entrega certinho, tem formas variadas de envio, agradecemos a clientes mais exigentes a menos exigentes, bons produtos, só falta uma base de comunicação melhor, conversa online, com mais precisão e mais agilidade nas respostas, tirando isso é nota 10
Good store, delivery right, have different ways of sending, we thank the most demanding customers to less demanding, good products, only lack a better communication base, online conversation, more precision and more agility in the answers, taking this is note 10
Wide selection of items, mostly tech oriented, not the biggest but still a lot to choose, prices, while not the greatest, are still great and shipping extremly fast, sometimes avilability is not updated on time so you can end up refunding your order but luckly customer support is excellent
Kupiłem puzzle 3D Deadpool i jestem z nich bardzo zadowolony. Lubie robić zakupy w tym sklepie. Dostawa przesyłek jest bardzo szybka. Sklep jest godny zaufania i polecenia.
The goods were sent: Nov 24,2017 04:19:06 AM
Order number: W**************
I am a regular customer of this store! Thank the store for the fact that in a short time sent my order! Also thanks for the fact that you often spend sales! Through the tickets you can always contact the technical support of the site.
I will recommend everyone to buy only in this store!
The phone has a solid case. A fast fingerprint scanner, a large and high-quality screen. Excellent camera modules, high performance and excellent autonomy.
Xiaomi Redmi Note 4 - an interesting and fairly balanced smartphone. It can be safely recommended to those customers who want to have a modern and functional device for quite reasonable money.
I had bought a phone that I had second thoughts about and I've decided to exchange that phone for another phone. I've been told to wait a week for the phone to get to them, but after 2 weeks and 4 days have passed, I haven't heard anything from support since regardless of me sending a message out. After, I went to the Live Chat and I was told that the representative couldn't help me, but they'd put my ticket on "top priority." This was two days ago, and since then, I still haven't gotten a response as of now.
I don't know. I kinda feel unimportant or ignored...
Edit: As of this edit, I am in the process of getting a full refund. The wait was a bit heavy (possibly due to the holiday), but I commend GearBest for owning up to their mistake. Will I still shop with them? Yes. Will I hold this against them? Yes, but mishaps exist.
I just hope things will be better in my future endeavors with GearBest.
Compre un hermoso vestido, el envió llego a tiempo, la calidad de la tela es excelente, los colores idénticos a la fotografía... muy feliz por mi compra :)
I made a very large order, and I know that I will order other thing. Thery are great for their price, the fast shipping and a functional customer service that help me for any problem that i had.
El servicio de Gearbest ha sido excelente desde que comencé a adquirir productos en su sitio hace ya varios años. El servicio de atención al cliente muy rápido y personalizado en todos los idiomas. Es un sitio altamente recomendable y muy confiable. Siempre complacido con los productos adquiridos en su sitio. GRACIAS!
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
Dear Ray,
Thank you for your comment.
Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.
All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.
Please send us any queries you have via our Support Center.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you soon,
Best regards,
Gearbest Customer Service Center