GearbestReviews 10,711
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Voglio sottoporre ad una valutazione Gearbest come un ottimo venditore on line di prodotti.
Nel mio caso si tratta di sigarette elettroniche, ma non solo.
Qualità dei prodotti ottima e disponibilità immediata. Anche il servizio per la clientela è efficiente.
Veramente una bella scoperta.
Complimenti
Podia ter um suporte melhor, mas é barato e relativamente confiável confiável. Exija frete registrado.
I have ordered multiple items through gearbest already and they always arrived well packed and on time (germany).
Because of paypal there is no risk at all and the prices are great.
I will be ordering more!
S6 Bluetooth kulaklığı bu kadar uygun fiyata alıp, harika sonuçlar yarattı.
Ses kalitesi beklentimin çok üstünde, çok hızlı şekilde telefonla eşleşiyor.
Tavsiye ediyorum
Teşekkürler Gearbest
Everything you need at great prices.
After my first purchase and after I received my package I found that both quality and experience was great
Loja muito boa e honesta, sempre a procura de solucionar os casos indesejados que possam acontecer, respondem super rápido os tickets, e solucionam o problema
I've started doing orders on Gearbest 1 year ago. From that date i've made a lot of them, buying there every kind of stuff. I always got my items for very low money, and never had problem with them or with the shipment. I recommend everyone buying on Gearbest.
Very nice site, very well structured, excellent assistance and always fantastic promotions
It is very well supplied and the staff is very competent.
So recapitulating, FANTASTIC SITE
I have buy some things now and only been happy with all, there lots of cheap things, i have buy a gaming 7.1 headset i can say i am happy with that headset it´s light and nice sound and not hurt to have on long time this loose but fit ur head small as big:-)
Have problem with one order that the one product was little defect on it, i contacted GearBest and they answer and help fast and happy with what we found out to do.
I can only recommand GearBest:-)
I have already a Gaming Mate from other Country and i recommanded the headset and he has buy the headset too he just waiting for it now:-)
GearBest Sending orders fast and it comes fast to costumers.
Thanks GearBest for nice service and good products.
At first I was kind of skeptical about buying from them and even the quality of the materials. However after my first purchase and after I received my package I found that both quality and experience was great. My order arrived within the estimated time and complete ( I purchased several items, all from differente categories).
The only improvemente oppportunity is the package tracking. Within Gearbest I just got a "shipped" status all the way. After a bit of googling I was able to find the delivery tracking where I was able to use the tracking code GearBest Provided.
I recived my 5th order a few days ago and it all went smooth. I was really worried the first time i order because its from another continent but all was great. I got to interact with they're costumer service and i can tell you its excelent. I recived a sealed but DOA watch(on my second order) and i got my money back really fast.So in my opinion its a really trustworthy shop and i do recommend it.
Comprei uma smatch watch e chegou tudo corretamente, a loja vende produtos de boa qualidade e como descrito nos anúncios, recomendo a loja
I have been using this store for more than a year and are very pleased with it. The goods always correspond to the description and the original brand. Technical support is very good, always answers questions and goes to meet the buyer.
Phone started acting up after 9 months (only connecting to cell network a few minutes every 2 or 3 days).
Xiaomi offered their troubleshooting but once it was deemed HW issue, they referred to the reseller, Gearbest.
Gearbest wanted to start this back and forth, and 2 weeks later they accepted the RMA. I sent the phone.
2 months later they finally said that the phone WAS FIXED, then they asked to confirm my address. Which I did...
One month later I asked again and they said "please confirm your address" (AGAIN!)...
One month later I asked again and they said to wait for 2 more weeks, I denied that, and they cama back saying that the phone WAS NOT REPAIRABLE, they offered only $50 when the phone cost 3 to 4 times more and barely covers the cost to shipping the phone for repair.
In summary, they don't honor the warranties, they lie to the customer, they play with customer to gain time and at the end they lowball, and steal your item.
I wonder what would happen with the next guy that buys my phone as refurbished?
I made several purchases on gearbest, the latest the Android TV box Alfawise h96 pro + arrived all in due time, sometimes even before, the packages are well sealed and protected, I never paid the customs fees always used free shipping. The assistance always replies within 24 hours. I am very satisfied with gearbest
I ordered a phone for my brother wich arrived without problems, afterwards I ordered one for myself wich came a bit late but the customer support was excellent with their job on the refund.
Very fast shipping time. Good products, fast delivery and awesome quality. I've choosen GearBest for my last purchases because it is the only one that offers good discount and a wide variety of products.
In 11/21/2017 I bought a Xiaomi Sneakers and I add a smart chip in my order, 02/09/2018 I received my shoes but not the smart chip.
I opened a ticket E*******822 to Gearbest verify why they not sending the smart chip and now, THEY DO NOT ANSWER MY TICKET
I always believed that Gearbest it was a serious company but now I never will recommend to no one.
First of all about Gearbest i like the fact that you can order a lot of things in the same time ( they must be in the same warehouse) thats helps you to buy a lot of things playing only one time shipping.
Secondly i love the items there. All the things that i ordered untill now they are excellent in condition.
At at the end i would like to say they are really supportive if you have any troubleshot with any order.
Ordered a new phone from Gearbest, the price was the best when compared with other similar web sites. The order and payment was simple and whet smoothly.
I had some doubts regarding the tracking of my order, so I decided post a ticket to gearbest support. I was amazed with the answering speed. In less than 30 min they replied with my tracking number and expected delivery time.
Trusty. I will use in the future for sure. Became a fan.
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jaime,
We are sorry to hear you are having issues with your product.
Please note that most of our products come with a 45 day guarantee. After this time has passed, you may contact our Support Center for technical support.
We have sent you a ticket regarding your issue. Please contact us and we will provide a satisfactory solution to your issue.
We look forward to hearing from you,
Best regards,
Gearbest Customer Service Center