GearbestReviews 10,711
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I bought already few items on gearbest, everything was as described. Items were delivered in good condition in short time period.
Site muito bom, com ótimos preços, tirando a demora para a entrega, por culpa dos Correios do Brasil, foi uma excelente experiencia.
They have very fast delivery to selling Chinese product. The customer care is very nice! Highly recommended
Ordered a £200 phone on December 15th.
Tracking number is of no use, moved twice in nearly 3 months. Automated responses, I don't know if humans work at gearbest. On average 5 days for an automatically generated response is disgraceful. PayPal have told me I'll be able to get my money back through them. Possibly the worst company on the planet (real reviews only).
Do not buy from gearbest, they lie constantly.
Dishonest through and through. I'm going to ask why a reputable company like PayPal have any dealings with these fraudsters.
Comprei varias coisas no site e não me arrependi,
Demora um pouco para chegar mais chega em bom estado (pelo menos para min chegou em bom estado)
Recomendo, tem unas promoções bem legal as vezes.
ı can find on this site all of my needed. Many payment options available. Customer service is very relevant, they solve problems quickly. I definitely recommend this site.
Great service. I highly recommend gerabest.com. I am very pleased.
A lot of cheap things of very good quality.
REALLY BUDGET PRICES AND EXCELLENT PRODUCTS, I like specially their variety on all departments. They offer also good promotions to get discounts.
My recent buy is the Ulefone Armor2.
The shipment was very fast because there is a EU warehouse.
The package was ok.
I am very pleased not only for the mobile phone but for all my orders.
Bought a hoverboard which was incredibly cheap but the online parcel tracking took a age to start and had long wait times between updates. I ordered it on Nov 17 but only took delivery in Jan 18, honestly though if you order well in advance the you will end up with a great item at a great price.
I love GearBest. Great customer service. Products are well packaged and fast shipping. Best price for mostly products. Great shopping experience i think. Recommended.
Gearbest offers nice prices, great coupons, excellent sales. With that fast shipping, quick delivery, great package and overall its one of the best online shops. I recommend.
Such an amazing site to purchase goods from china.
They have excellent customer support. Refund policy is alos very good.
I bought a different kinds of items and service was excellent, when i had a problem or doubt about my order always answer my questions very fast.
I´am so grateful with the service and the products.
And Gearbest is the best website to shopping.
I did not have any problems with the orders I gave. It's a very secure site. I sent the products I bought fast. He reached me right away. There are many product types. I think it's a beautiful shopping site. Definitely recommended.
For the last 2-3 years i ordered different types of items from GearBest, because of nice discounts and prices, which are better than on other web-sites.
Very good support center and quick delivery.
100% recomend, becuase in one shop and from one seller you can recieve all items what you need in one package.
Aproveche una oferta de smartphone en año nuevo, y aunque tardo un poco por ser temporada navideña, el equipo de servicio al cliente siempre me confirmo que mi pedido estaba en camino y esto fue correcto, y el smarthpone es tan bueno que pedi otro para mi esposa, este no tardo nada.
Saludos desde Mexico.
I think gearbest.com is one of the best shop in China. Good products, fast send to me and big big plus + for all
Honestly I am really happy with how buying in this website has turned out, the thing here is that the orders always get were I live, and if something happened with those orders(An error with the package, or stuff like that) Gearbest is always quick and solves the issue that happened with my orders, that has only happened once, and I have ordered a lot, when that issue happened, they refunded the product themselves, and there was no need to contact paypal, so it was a great experience and I will surely buy again.
Another thing are products, if you pick your products well, you will surely get something great! So don't be afraid!
All my orders have been great, and my favorite one was when i ordered my cellphone, I pretty much Got the one I wanted at a great price, there was an error in the order, since i had asked for tampered glass for that phone in particular, they sent it and it was the wrong tampered glass, and then they immediately refunded the product, which leaves with a great experience.
-Dennis
Gearbest was happy to take my money, but when I asked for service, they were no where to be found. I submitted my concerns via the email where they were asking if I received the item, submitted a ticket, responded to the FaceBook Messenger messages - but nothing from them, other than more emails with sales offers, more FaceBook Messenger messages with offers, which I responded to. Still nothing! I've unsubscribed from their mailing list - where they were only flogging more offers. Blocked their FaceBook messages (only more offers, never a response) I will NEVER EVER deal with them again and tell anyone I know to avoid them!
Dear Vern,
Thank you for your comment.
Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.
All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.
Please send us any queries you have via our Support Center.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you soon,
Best regards,
Gearbest Customer Service Center
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Laura,
We apologize that you are experiencing issues with your order.
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.
You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html
We have offered you a tracking number via our Support Center. Please check this and reply back to us.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Best regards,
Gearbest Customer Service Center