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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Portugal
1 review
0 helpful votes
Follow Rafael P.
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Loving Gearbest
March 5, 2018

Well Gearbest is one of my favourite online shopping, there was a time, a few months ago that i have some problems with your services and i had to wrote some tickets, but now i have no complains, your services are better and faster, the products that i brought were all good, and had no problem at all in my last purchases. Since Priority line is Available it´s all good.

I like your work, and your site, i will continue to buy anda recommend gearbest.

Best Regards,
Rafael Peixoto

Date of experience: March 3, 2018
Italy
1 review
0 helpful votes
Follow Emanuele S.
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Some months ago I bouhgt A Xiaomi Gateway with some sensors. At the beginning, all worked very well but after few days the hub experienced some small issues, like poor audio quality or led sometimes did not work. The problem was intermittent so I decided to report thi phenomena to the costumer service. They asked me to send pictures and video clip to verify the problem but after the initial problem all seemed to work pretty well, so I decided to keep the product.
However, after few months the issue appeared again. At the beginning with no audio and no led light, and later the hub did not work anymore. I contacted the costumer service and they said that they could not replace/refund the hub because the permitted period (max 30 gg) was expired. However, after sending veideo clips where I demonstrated that the hud did not work, they correctly considered my initial report and based on that they decided to refund.
After the refund I bought a new one and now it works great.
I am very happy to share my experience, because, even if sometimes we do not trust in big e-commerces, I can say that after several years I am confident in the professionality of Gearbest.

Date of experience: March 3, 2018
Serbia
1 review
0 helpful votes
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Sigurna internet kupovina
March 5, 2018

Veliki izbor artikala, sto se kaze "od igle do lokomotive".
Mnogi od tih artikala mogu da se nadju po odlicnoj ceni koje nema na drugim prodavnicama. Postarina se placa ali zato su tu poeni koje dobijate pri aktivaciji racuna, postavljanju recenzija, slika i videa, itd. Ti poeni se generisu u novac sa kojim jos vise smanjujete cenu artikala i prakticno sa njima placate i postarinu.
Narucio sam do sada vise proizvoda koji su stizali na adresu od 15-45 dana nakon kupovine. Svi proizvodi su odgovarali opisu i nisu bili osteceni u transportu.
Svaka preporuka za Gearbest sajt.
Primer narudzbine:
Order No.: WB**************
Order date: Nov 12,2017 06:58:32 AM
Nickname: Gaginp
Dostavljeno: 18.12.2017.

Date of experience: March 3, 2018
Hungary
1 review
0 helpful votes
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Favourite shop
March 5, 2018

The gearbest is a great webshop page. There is a wide choice from any products. The prices are low. I ordered from here my S905X Mini M8 SII android box, which is great for playing 4K movies without lag.

Date of experience: March 3, 2018
Romania
1 review
0 helpful votes
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Buying from GearBest is a pleasure! Paying methods are safe, flexible and easy to use. Also great price offers and discounts available all the time.
My package arrived earlier then expected and had no damages or other issues and it was a real surprise!
I highly recommend GearBest and i'm looking to buy from them again real soon!
Dear GearBest, keep up the good work!

Date of experience: March 3, 2018
Hungary
1 review
0 helpful votes
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Gearbest AWSOME
March 5, 2018

I love shopping on gearbest. Tons of items in flash sale and you can find lot of iterresting coupons with large discounts. I am advising very much to try out shopping here. All my orders come relative Quick and without any defect. You can collect points for item reviews photos and videos and use those points to buy more items for cheaper then you expected. Give it a try.

Date of experience: March 3, 2018
RU
1 review
0 helpful votes
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Good store gearbest
March 5, 2018

An excellent store with original goods. Bought a few phones, headphones, etc. good delivery and the choice of delivery service. Bonuses for reviews about goods. Payment: Paypal

Date of experience: March 3, 2018
RU
1 review
0 helpful votes
Follow Vadim K.
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I placed many-many any orders(Xiaomi products, toy puzzle, electronic gadgets) on the Gearbest and I have only positive experience with my orders: cheap price and good goods. Highly recommend! A+++

Date of experience: March 2, 2018
Ukraine
1 review
0 helpful votes
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I often buy electronics and some small things in Gearbest, because this store provide fast and nice shipping options (I always choose only methods with tracking, "china post" or express shipping, and has zero lost things for 2 years), reliable prices and fast responces from support.

My recommendation for buyers:
- choose only shipping methods with tracking
- use Paypal

Item: Yeelight YLTD01YL LED Table Light
Bought in Gearbest.com at 01 Nov. 2017
Order number: W**************

Quickly delivered to Ukraine by "Nova Poshta" company.

About Item:

*pros:
-- desk light, which works from any usb powerbank, good as reserve light.
-- nice light diffuser.
-- 5 brigthless modes.
-- 5 color temp. Modes.
-- ~0.10-0.12A (from 5.1V source) in min. Brightless mode.
-- ~0.6A (from 5.1V source) in max. Brightless mode.
Color temperaature:
-- ~2700-2900K in 1st mode
-- ~3350K in 2nd mode
-- ~4050K in 3rd mode
-- ~4900K in 4th mode
-- ~6250K in 5th mode

*cons:
-- 3W in max. Brightless mode.
-- only touch switches.
-- any indication (current brightless, color temp) is absent.

=============================
Evgeniy.

Date of experience: March 2, 2018
Malaysia
1 review
0 helpful votes
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GearBest The Best Online Store!
March 4, 2018

Always selling the best product with the lowest price! The only time I'm not buying with GearBest is either they don't hold the product or is out of stock!

Date of experience: March 2, 2018
Morocco
1 review
2 helpful votes
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For four years now I have been dealing with him
Customer service the Interaction is fast
The products are as in description and pictures
And as I know, I have everything I need I have a lot of orders here. Basically, everything comes without problems

Date of experience: March 2, 2018
Ohio
1 review
2 helpful votes
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30.01.2018 I ordered an action camera " Eken H9r". The price was very low as it was "the flash sale". Yesterday 01/03/2018 I received my parcel. When I was placing the order I chose "priority line" option. It turned out I avoided any custom fees and DPD delivered my parcel. The product I ordered was 1 month on it's way. It's normal time I need to wait to get my packages. The product was as it was described: brand new, original and well packed. I am very satisfied with my order and I'm going to buy more from Gearbest.com

Date of experience: March 2, 2018
Hungary
1 review
1 helpful vote
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Good shop.
March 2, 2018

Gearbest.com is a very good seller. Shipment received very well packaged. I recommend this seller. Communication is at a high level.

Date of experience: March 2, 2018
Serbia
1 review
2 helpful votes
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GearBest review
March 2, 2018

Everything was okay, I recommend them, only fact that I was not satisfied with is the delivery time (it delivered on the last possible day, delivery time could be better, but if you are patient it doesn't matter)

Date of experience: March 2, 2018
Hungary
1 review
1 helpful vote
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Fast shipping!
March 2, 2018

Excellent shop, very fast shipping! Very good product & cheap commodities! The products include a lot of discounted goods., satisfied customer! :)

Date of experience: March 2, 2018
Brazil
1 review
1 helpful vote
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Venho comprando produtos na Gearbest desde o ano de 2016 e nunca tive algum problema. Todas as compras foram entregues no tempo estipulado e as mercadorias chegaram em conformidade.
Indico a empresa para quem deseja adquirir algum produto internacional.

Date of experience: March 2, 2018
GB
1 review
1 helpful vote
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Gearbest are one of the best sites online i shop at. They offer multiple delivery options, cheap products and lots of choice. They have electronics, acessories, and much more. I have made over 5 orders from gearbest before and they have all worked perfectly

Date of experience: March 2, 2018
Croatia
1 review
2 helpful votes
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I've been shopping for a long time from this web store.
Reasonable prices and delivery within an acceptable time frame.
Product matches description.
Customer Support answers and solves problems in the short term.
I'm very satisfied with the purchase, just continue that way.
I recommend Gearbest to everyone.

Date of experience: March 2, 2018
Spain
1 review
1 helpful vote
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Envío más tarde de 45 días
March 2, 2018

Pedí una Xiaomi Huami Amazfit Bip el 18 de diciembre y la recibí el 23 de febrero. Ya habían pasado los 45 días de garantía, pero me reembolsaron el dinero y la pulsera funciona correctamente.

Date of experience: March 2, 2018
Viet Nam
1 review
1 helpful vote
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Very good seller-recommend to buy
March 2, 2018

I bought a smart phone from this seller with order number W**************.
The product is very good with reasonable price.
It is very comfortable with the customer services to check and response.
I recommend to buy from this seller

Date of experience: March 2, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom