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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Well Gearbest is one of my favourite online shopping, there was a time, a few months ago that i have some problems with your services and i had to wrote some tickets, but now i have no complains, your services are better and faster, the products that i brought were all good, and had no problem at all in my last purchases. Since Priority line is Available it´s all good.
I like your work, and your site, i will continue to buy anda recommend gearbest.
Best Regards,
Rafael Peixoto
Some months ago I bouhgt A Xiaomi Gateway with some sensors. At the beginning, all worked very well but after few days the hub experienced some small issues, like poor audio quality or led sometimes did not work. The problem was intermittent so I decided to report thi phenomena to the costumer service. They asked me to send pictures and video clip to verify the problem but after the initial problem all seemed to work pretty well, so I decided to keep the product.
However, after few months the issue appeared again. At the beginning with no audio and no led light, and later the hub did not work anymore. I contacted the costumer service and they said that they could not replace/refund the hub because the permitted period (max 30 gg) was expired. However, after sending veideo clips where I demonstrated that the hud did not work, they correctly considered my initial report and based on that they decided to refund.
After the refund I bought a new one and now it works great.
I am very happy to share my experience, because, even if sometimes we do not trust in big e-commerces, I can say that after several years I am confident in the professionality of Gearbest.
Veliki izbor artikala, sto se kaze "od igle do lokomotive".
Mnogi od tih artikala mogu da se nadju po odlicnoj ceni koje nema na drugim prodavnicama. Postarina se placa ali zato su tu poeni koje dobijate pri aktivaciji racuna, postavljanju recenzija, slika i videa, itd. Ti poeni se generisu u novac sa kojim jos vise smanjujete cenu artikala i prakticno sa njima placate i postarinu.
Narucio sam do sada vise proizvoda koji su stizali na adresu od 15-45 dana nakon kupovine. Svi proizvodi su odgovarali opisu i nisu bili osteceni u transportu.
Svaka preporuka za Gearbest sajt.
Primer narudzbine:
Order No.: WB**************
Order date: Nov 12,2017 06:58:32 AM
Nickname: Gaginp
Dostavljeno: 18.12.2017.
The gearbest is a great webshop page. There is a wide choice from any products. The prices are low. I ordered from here my S905X Mini M8 SII android box, which is great for playing 4K movies without lag.
Buying from GearBest is a pleasure! Paying methods are safe, flexible and easy to use. Also great price offers and discounts available all the time.
My package arrived earlier then expected and had no damages or other issues and it was a real surprise!
I highly recommend GearBest and i'm looking to buy from them again real soon!
Dear GearBest, keep up the good work!
I love shopping on gearbest. Tons of items in flash sale and you can find lot of iterresting coupons with large discounts. I am advising very much to try out shopping here. All my orders come relative Quick and without any defect. You can collect points for item reviews photos and videos and use those points to buy more items for cheaper then you expected. Give it a try.
An excellent store with original goods. Bought a few phones, headphones, etc. good delivery and the choice of delivery service. Bonuses for reviews about goods. Payment: Paypal
I placed many-many any orders(Xiaomi products, toy puzzle, electronic gadgets) on the Gearbest and I have only positive experience with my orders: cheap price and good goods. Highly recommend! A+++
I often buy electronics and some small things in Gearbest, because this store provide fast and nice shipping options (I always choose only methods with tracking, "china post" or express shipping, and has zero lost things for 2 years), reliable prices and fast responces from support.
My recommendation for buyers:
- choose only shipping methods with tracking
- use Paypal
Item: Yeelight YLTD01YL LED Table Light
Bought in Gearbest.com at 01 Nov. 2017
Order number: W**************
Quickly delivered to Ukraine by "Nova Poshta" company.
About Item:
*pros:
-- desk light, which works from any usb powerbank, good as reserve light.
-- nice light diffuser.
-- 5 brigthless modes.
-- 5 color temp. Modes.
-- ~0.10-0.12A (from 5.1V source) in min. Brightless mode.
-- ~0.6A (from 5.1V source) in max. Brightless mode.
Color temperaature:
-- ~2700-2900K in 1st mode
-- ~3350K in 2nd mode
-- ~4050K in 3rd mode
-- ~4900K in 4th mode
-- ~6250K in 5th mode
*cons:
-- 3W in max. Brightless mode.
-- only touch switches.
-- any indication (current brightless, color temp) is absent.
=============================
Evgeniy.
Always selling the best product with the lowest price! The only time I'm not buying with GearBest is either they don't hold the product or is out of stock!
For four years now I have been dealing with him
Customer service the Interaction is fast
The products are as in description and pictures
And as I know, I have everything I need I have a lot of orders here. Basically, everything comes without problems
30.01.2018 I ordered an action camera " Eken H9r". The price was very low as it was "the flash sale". Yesterday 01/03/2018 I received my parcel. When I was placing the order I chose "priority line" option. It turned out I avoided any custom fees and DPD delivered my parcel. The product I ordered was 1 month on it's way. It's normal time I need to wait to get my packages. The product was as it was described: brand new, original and well packed. I am very satisfied with my order and I'm going to buy more from Gearbest.com
Gearbest.com is a very good seller. Shipment received very well packaged. I recommend this seller. Communication is at a high level.
Everything was okay, I recommend them, only fact that I was not satisfied with is the delivery time (it delivered on the last possible day, delivery time could be better, but if you are patient it doesn't matter)
Excellent shop, very fast shipping! Very good product & cheap commodities! The products include a lot of discounted goods., satisfied customer! :)
Venho comprando produtos na Gearbest desde o ano de 2016 e nunca tive algum problema. Todas as compras foram entregues no tempo estipulado e as mercadorias chegaram em conformidade.
Indico a empresa para quem deseja adquirir algum produto internacional.
Gearbest are one of the best sites online i shop at. They offer multiple delivery options, cheap products and lots of choice. They have electronics, acessories, and much more. I have made over 5 orders from gearbest before and they have all worked perfectly
I've been shopping for a long time from this web store.
Reasonable prices and delivery within an acceptable time frame.
Product matches description.
Customer Support answers and solves problems in the short term.
I'm very satisfied with the purchase, just continue that way.
I recommend Gearbest to everyone.
Pedí una Xiaomi Huami Amazfit Bip el 18 de diciembre y la recibí el 23 de febrero. Ya habían pasado los 45 días de garantía, pero me reembolsaron el dinero y la pulsera funciona correctamente.
I bought a smart phone from this seller with order number W**************.
The product is very good with reasonable price.
It is very comfortable with the customer services to check and response.
I recommend to buy from this seller
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.