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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Bardzo dobry sklep, wszystko zgodnie z opisem polecam, zdziwiła mnie szybka wysyłka ponieważ miało być około dwudziestu pięciu dni a przyszło w mniej niż dziesięć
Great shop to buy everything. I love ir because the prices are so great and the produts are excelent
Would like to recommend this store. It has a nice stock of items, also offers items from their EU Warehouses in nice prices without any tax. Shipping time depends on the selected shipping method, but when there aren't any holidays in China, it is acceptable, mostly around 1 month and item will arrive. At the end, I will go shopping there again in the future, because I am satisfied with all of my orders, which I placed at Gearbest.
Order WP**************
Date Nov 07,2017 23:52:15 PM CST
Nickname Cyber3K
All my orders are delivered on time, the prices are amazingly cheap.
And above all the service they provide is great!
I recommend this site
I have done many purchases i gearbest and I have never had any problems, competitive prices, quality products and good customer service. Shipments usually arrive within the estimated time frame as well. I will continue shopping at Gearbest.
One of my favorite online stores.
Fast deliver. To Ukraine it usually takes 10 days. The system of discounts pleases (there are coupons, points, sales and a lot of prizes).
For example my order 2018-12-08 iPega 9076 gamepad (I advise the gamepad, with points it costs $12.43. Really good quality, it has Dinput, and Xinput. Supports Android, Windows, PS3) and 2018-12-19 already received.
I can recommend it!
Great value for money, fast delivery. Good quality materials, fun parts. I will always be buying at the gearbest because it is a reliable store and one that I really like.
I added my first purchase on GearBest on November 2,2017
I make many purchases via the Internet, but I have not seen such a professional portal for a long time. With great pleasure I can recommend this shop to every internet user.
The idea of shipping from warehouses in the EU is a shot at 10.
Great work GearBest :)
I buy on gearbest about 5 years. It's excellent store, they have a great price! They have an excellent customer support, infact they resolved all of my problems.
Order number: W**************,
Date: 27/12/2017
Hi, recently I decided to try gearbest. It turned out to be a huge store, with cool prices, cool site and excellent service.In this store a lot of different stocks, discounts and programs for users. There was not a single product I could not find in this store. This store is made by people for people. Here a huge assortment of goods, delivery to any countries from many warehouses and many transport companies, the delivery was very fast. For me this store is currently number 1 in the world and clearly outperforms other largest stores in terms of quality, product, price, service and support.
The best price, good customer services, faster shipping,(netherlands post) quality items, i like shopping here
I never had any issues with them, best prices, i recommand about 20/20! Really good online market!
Made a lot of orders there and everything is flawless. Shipping is good, wide range of products. Support time is very responsive. Last time ordered SSD for my parent's laptop. Came fast and works as should. They are very happy with it. System loads now much faster.
I like this shop very much, friendly service, good quality products.
Delivery quite quick. If you buying from EU warehouse, the delivery is superfast.
Gearbest is the best online store. Some important points are that it has the best prices, affordable shipping methods, safe payment methods and a guarantee of quality and originality. I have bought many products on Gearbest and they were all as described. During my experience I have never been disappointed with the products, all of them has good quality. Do not hesitate to buy on Gearbest. I am pretty sure that you will not regret.
Uma loja com videos explicativos que facilitam a escolha na hora de comprar, acho a melhor loja para comprar eletrônicos como celular, a descrição é precisa e há opção de pagar seguro, indico pagar seguro para produtos mais caros.
Hola soy angel yo como muchos compro infinidad de artículos de origen asiático. Hoy e comprado mas de 4,000 usd. Solo en gearbest. Nunca e tenido problemas con el empaque o daño de los artículos que comprado en el almacén. Para vi la velocidad es lo primero con sus entregas por correo prioritario me garantiza que mi articulo llegara a destino con un máximo de dos semanas. En enero compre unos artículos para el hogar con envio tradicional. Que pasa a tardado mucho, esto es totalmente normal para los servicios postales chinos y de mxn
My objective is ti share my experience with other people.
My nickname: Abderrahim Ait Bella
Date of the order: Aug 06,2017 17:40:07 PM
Order number: WB**************
Item: Original Elephone ELE Explorer 4K Ultra HD WiFi Action Camera - BLACK
My note: 5 / 5 stars: great item, great webside!
I bought one Original Xiaomi Mi Band 2 Smart Watch for Android iOS, Order number: W**************, two Original Xiaomi Piston In Ear Earphones Fresh Version, Order number: W************** and Order number: WW************** and a Original Xiaomi Mi IV Hybrid Dual Drivers Earphones, Order number: W**************, and all products arrived without problems. I still have other orders that I'm hoping to get, but buying at the gearbest is super easy. I recommend.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.