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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Poland
1 review
0 helpful votes
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Gearbest
March 6, 2018

Bardzo dobry sklep, wszystko zgodnie z opisem polecam, zdziwiła mnie szybka wysyłka ponieważ miało być około dwudziestu pięciu dni a przyszło w mniej niż dziesięć

Date of experience: March 5, 2018
Portugal
1 review
0 helpful votes
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Great Shop
March 6, 2018

Great shop to buy everything. I love ir because the prices are so great and the produts are excelent

Date of experience: March 5, 2018
Poland
1 review
0 helpful votes
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Awesome shopping!
March 6, 2018

Would like to recommend this store. It has a nice stock of items, also offers items from their EU Warehouses in nice prices without any tax. Shipping time depends on the selected shipping method, but when there aren't any holidays in China, it is acceptable, mostly around 1 month and item will arrive. At the end, I will go shopping there again in the future, because I am satisfied with all of my orders, which I placed at Gearbest.
Order WP**************
Date Nov 07,2017 23:52:15 PM CST
Nickname Cyber3K

Date of experience: March 5, 2018
NL
1 review
0 helpful votes
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Best online shop
March 6, 2018

All my orders are delivered on time, the prices are amazingly cheap.
And above all the service they provide is great!

I recommend this site

Date of experience: March 5, 2018
Spain
1 review
0 helpful votes
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I have done many purchases i gearbest and I have never had any problems, competitive prices, quality products and good customer service. Shipments usually arrive within the estimated time frame as well. I will continue shopping at Gearbest.

Date of experience: March 5, 2018
Ukraine
1 review
0 helpful votes
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Good Chinese online store
March 6, 2018

One of my favorite online stores.
Fast deliver. To Ukraine it usually takes 10 days. The system of discounts pleases (there are coupons, points, sales and a lot of prizes).
For example my order 2018-12-08 iPega 9076 gamepad (I advise the gamepad, with points it costs $12.43. Really good quality, it has Dinput, and Xinput. Supports Android, Windows, PS3) and 2018-12-19 already received.
I can recommend it!

Date of experience: March 5, 2018
Brazil
1 review
0 helpful votes
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Perfect store
March 6, 2018

Great value for money, fast delivery. Good quality materials, fun parts. I will always be buying at the gearbest because it is a reliable store and one that I really like.

Date of experience: March 5, 2018
Poland
1 review
0 helpful votes
Follow Lukasz G.
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I added my first purchase on GearBest on November 2,2017
I make many purchases via the Internet, but I have not seen such a professional portal for a long time. With great pleasure I can recommend this shop to every internet user.

The idea of shipping from warehouses in the EU is a shot at 10.

Great work GearBest :)

Date of experience: March 5, 2018
Italy
1 review
0 helpful votes
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Very good!
March 6, 2018

I buy on gearbest about 5 years. It's excellent store, they have a great price! They have an excellent customer support, infact they resolved all of my problems.
Order number: W**************,
Date: 27/12/2017

Date of experience: March 5, 2018
Belarus
1 review
0 helpful votes
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Hi, recently I decided to try gearbest. It turned out to be a huge store, with cool prices, cool site and excellent service.In this store a lot of different stocks, discounts and programs for users. There was not a single product I could not find in this store. This store is made by people for people. Here a huge assortment of goods, delivery to any countries from many warehouses and many transport companies, the delivery was very fast. For me this store is currently number 1 in the world and clearly outperforms other largest stores in terms of quality, product, price, service and support.

Date of experience: March 5, 2018
Turkiye
1 review
0 helpful votes
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Good shopping
March 5, 2018

The best price, good customer services, faster shipping,(netherlands post) quality items, i like shopping here

Date of experience: March 5, 2018
France
1 review
0 helpful votes
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On of the best online shop!
March 5, 2018

I never had any issues with them, best prices, i recommand about 20/20! Really good online market!

Date of experience: March 5, 2018
RU
1 review
0 helpful votes
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Great service and fast shipping
January 24, 2019

Made a lot of orders there and everything is flawless. Shipping is good, wide range of products. Support time is very responsive. Last time ordered SSD for my parent's laptop. Came fast and works as should. They are very happy with it. System loads now much faster.

Date of experience: March 5, 2018
Poland
1 review
0 helpful votes
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I recommend GearBest
March 5, 2018

I like this shop very much, friendly service, good quality products.
Delivery quite quick. If you buying from EU warehouse, the delivery is superfast.

Date of experience: March 4, 2018
Brazil
1 review
0 helpful votes
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Best Shop
March 5, 2018

It has a wide range of materials at an attractive price. The support team has excellent customer service.

Date of experience: March 4, 2018
Belize
1 review
0 helpful votes
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Gearbest is the best online store. Some important points are that it has the best prices, affordable shipping methods, safe payment methods and a guarantee of quality and originality. I have bought many products on Gearbest and they were all as described. During my experience I have never been disappointed with the products, all of them has good quality. Do not hesitate to buy on Gearbest. I am pretty sure that you will not regret.

Date of experience: March 4, 2018
Brazil
1 review
0 helpful votes
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Uma loja com videos explicativos que facilitam a escolha na hora de comprar, acho a melhor loja para comprar eletrônicos como celular, a descrição é precisa e há opção de pagar seguro, indico pagar seguro para produtos mais caros.

Date of experience: March 4, 2018
Mexico
1 review
0 helpful votes
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Hola soy angel yo como muchos compro infinidad de artículos de origen asiático. Hoy e comprado mas de 4,000 usd. Solo en gearbest. Nunca e tenido problemas con el empaque o daño de los artículos que comprado en el almacén. Para vi la velocidad es lo primero con sus entregas por correo prioritario me garantiza que mi articulo llegara a destino con un máximo de dos semanas. En enero compre unos artículos para el hogar con envio tradicional. Que pasa a tardado mucho, esto es totalmente normal para los servicios postales chinos y de mxn

Date of experience: March 4, 2018
Morocco
1 review
0 helpful votes
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Best Shopping Site
March 5, 2018

My objective is ti share my experience with other people.

My nickname: Abderrahim Ait Bella

Date of the order: Aug 06,2017 17:40:07 PM

Order number: WB**************

Item: Original Elephone ELE Explorer 4K Ultra HD WiFi Action Camera - BLACK
My note: 5 / 5 stars: great item, great webside!

Date of experience: March 4, 2018
Brazil
1 review
0 helpful votes
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Shopping on gearbest. I recommend
March 5, 2018

I bought one Original Xiaomi Mi Band 2 Smart Watch for Android iOS, Order number: W**************, two Original Xiaomi Piston In Ear Earphones Fresh Version, Order number: W************** and Order number: WW************** and a Original Xiaomi Mi IV Hybrid Dual Drivers Earphones, Order number: W**************, and all products arrived without problems. I still have other orders that I'm hoping to get, but buying at the gearbest is super easy. I recommend.

Date of experience: March 4, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom