
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Recommended by a friend, at the beginning I was not very convinced. I had to change my mind, excellent products, excellent prices and always very prompt customer support. Unfortunately, delivery times suffer a lot from the mode you choose and from the country in which you are resident. In any case, items received always within the established time frame. Definitely satisfied
I bought Redmi 4X phone (3/32 version), case, screen protector, watch and fitness tracker (Order No.: WW**************) in this store on November 27. A delivery is very fast because the item arrived within 33 days to me (from China to Russia). The phone is excellent, it works without freezing and lags, i haven't problem with it. The case and the screen protector protect my purchased phone. The fitness tracker allows to watch time, heart rate, step counts, calories and distance. The tracker monitors for sleep and healthy. I bought these items by coupon.
I know that Gearbest sells even cloths, but my experience is still limited to tech products.
It has good price, compared to some other stores that I am used to buy, like AliExpress or Tomtop, and detailed information about the product, with very fast response, while using support channels. You can pay either with credit card or PayPal, with options to use bonus, gotten on reviews, daily sign in and from the items bought, with helps to reduce the cost of the product.
My lack of the five star stays by the cost of shipment, a little more than used in other sites, and because of selling without having the item on stock on flash sale (the sale said it was on stock). If you want fast delivery, think twice on buying pre-sale and flash sale.
In spite of this, I will probably continue to buy there, having my recommendation for others to by too.
Good online shopping service, has different payment methods and the items they sell are of excellent quality!
I bought in GearBest Xiaomi Mi Drone which was original product with English guide.
That was best price with "flash sale", fast delivery to Ukraine, good package.
I've been looking closely at the Gearbest store for a long time and decided to make a small order to check the quality, speed of delivery and service. The choice fell on the replacement strap for Xiaomi Smart Band 2 and the protective film to it. What can I say, in all three parameters, the store made me very happy. Delivery by mail of Azerbaijan was two weeks, the quality of the goods corresponded to the declared, and the feedback of the support service was lightning fast. I put the store a solid five. I decided to buy for myself on Gearbest.
Excellent online shopping service, has different payment methods and the items they sell are of excellent quality
Sellers are pretty concerned. The product is quite cheap and good quality. I would definitely recommend.
A various range of products, and the best part is that they come as you expect!
Definitely the best online store!
Relogio muito bom conforta e funcional, utilizo ele para meus treinos na academia, pareamento com o celular funciona bem e e contador de passos tambem.
This year I become familiar with GEARBEST shopping platform and I am so happy about it. I was frustrated with other shopping sites whom I ordered goods before. This website actually solved my problem to find a place where I can buy cheap goods at perfect quality with fast shipping and nice support team. Please start your shopping at Gearbest you will be very happy with that.
Really good, cheap store. Bought a lot of Items. Everything delivered fast in excellent condition. Keep it up!
The prices are affordable and very competitive. The attention to customers is fast and efficient. The information given is clear and complete.
I have had good experience with gearbest, the experience with the products has been good, they are as the web said and they work perfectly
Sito eccellente consigliato lo uso spesso per i miei acquisti tecnologici dalla Cina con un buon rapporto di qualitĂ prezzo e assistenza cordiale.
GearBest have the greatest offers, greatest quality and most importantly for us customers FANTASTIC customer care service. Thay are the best!
Love buying from this site as I have peace of mind on quality and reliability.
I have a lot of time buying online, and Gearbest has satisfied my shopping needs, They have the best prices and the best shipping costs, better than Ali, and recently added payment methods for my country very comfortable if i dont want to use my Credit Card.
I have made 2 purchases with them and everything has arrived in perfect condition. Shipping to my country is cheap and relatively fast. They also have a great customer service. I plan to continue buying with them.
I'm shopping at gearbest.com for almost 2 years now and I'm always happy to visit their site.
They offer many products that are not available at local stores.
I also appreciate the loyalty programs like gearbest points that offer additional discounts even on already discounted products.
Lately, I bought a mobile speaker and I chose a local warehouse.
I got the package after just 3 days (ordered on Friday, got it on Monday).
The product was in the original packaging and was exactly like I chose on the website.
I've been shopping on gearbest for 2 years. The quality of products is really good and the prices are very low during flash sales or special events. Shipping methods are the best for me in terms of price/speed. Customer service usually resolves issues in 1-2 days
I ordered a phone and a cover on this site. The goods were received within 10 days. The help desk helped all the time with the choice of the goods and the way of delivery. Very satisfied with the goods and the store. I recommend the best store.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.