logo

Gearbest
This website seems to be closed. Find similar businesses

GearbestReviews 10,711

3.7
gearbest.com

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Italy
1 review
1 helpful vote
Follow Claudio S.
Unfollow Claudio S.
Share Review
Report Review

Recommended by a friend, at the beginning I was not very convinced. I had to change my mind, excellent products, excellent prices and always very prompt customer support. Unfortunately, delivery times suffer a lot from the mode you choose and from the country in which you are resident. In any case, items received always within the established time frame. Definitely satisfied

Date of experience: March 11, 2018
RU
1 review
1 helpful vote
Follow Ark S.
Unfollow Ark S.
Share Review
Report Review

Wonderful and Reliable Store
March 11, 2018

I bought Redmi 4X phone (3/32 version), case, screen protector, watch and fitness tracker (Order No.: WW**************) in this store on November 27. A delivery is very fast because the item arrived within 33 days to me (from China to Russia). The phone is excellent, it works without freezing and lags, i haven't problem with it. The case and the screen protector protect my purchased phone. The fitness tracker allows to watch time, heart rate, step counts, calories and distance. The tracker monitors for sleep and healthy. I bought these items by coupon.

Date of experience: March 11, 2018
Brazil
1 review
0 helpful votes
Follow Andre K.
Unfollow Andre K.
Share Review
Report Review

Good option for tech goodies
January 24, 2019

I know that Gearbest sells even cloths, but my experience is still limited to tech products.
It has good price, compared to some other stores that I am used to buy, like AliExpress or Tomtop, and detailed information about the product, with very fast response, while using support channels. You can pay either with credit card or PayPal, with options to use bonus, gotten on reviews, daily sign in and from the items bought, with helps to reduce the cost of the product.
My lack of the five star stays by the cost of shipment, a little more than used in other sites, and because of selling without having the item on stock on flash sale (the sale said it was on stock). If you want fast delivery, think twice on buying pre-sale and flash sale.
In spite of this, I will probably continue to buy there, having my recommendation for others to by too.

Date of experience: March 10, 2018
Washington
1 review
1 helpful vote
Follow Alex-x-x P.
Unfollow Alex-x-x P.
Share Review
Report Review

Good online shopping service, has different payment methods and the items they sell are of excellent quality!
I bought in GearBest Xiaomi Mi Drone which was original product with English guide.
That was best price with "flash sale", fast delivery to Ukraine, good package.

Date of experience: March 10, 2018
Ukraine
1 review
2 helpful votes
Follow Leonid O.
Unfollow Leonid O.
Share Review
Report Review

I've been looking closely at the Gearbest store for a long time and decided to make a small order to check the quality, speed of delivery and service. The choice fell on the replacement strap for Xiaomi Smart Band 2 and the protective film to it. What can I say, in all three parameters, the store made me very happy. Delivery by mail of Azerbaijan was two weeks, the quality of the goods corresponded to the declared, and the feedback of the support service was lightning fast. I put the store a solid five. I decided to buy for myself on Gearbest.

Date of experience: March 10, 2018
Mexico
1 review
1 helpful vote
Follow Jorge V.
Unfollow Jorge V.
Share Review
Report Review

Experience gearbest
March 10, 2018

Excellent online shopping service, has different payment methods and the items they sell are of excellent quality

Date of experience: March 10, 2018
Turkiye
1 review
1 helpful vote
Follow Omer T.
Unfollow Omer T.
Share Review
Report Review

Gearbest is a Perfect
March 10, 2018

Sellers are pretty concerned. The product is quite cheap and good quality. I would definitely recommend.

Date of experience: March 10, 2018
Portugal
1 review
1 helpful vote
Follow Jose M.
Unfollow Jose M.
Share Review
Report Review

Best Online Store
March 10, 2018

A various range of products, and the best part is that they come as you expect!
Definitely the best online store!

Date of experience: March 10, 2018
Brazil
1 review
1 helpful vote
Follow Douglas J.
Unfollow Douglas J.
Share Review
Report Review

U8 Smartwatch Watch
March 10, 2018

Relogio muito bom conforta e funcional, utilizo ele para meus treinos na academia, pareamento com o celular funciona bem e e contador de passos tambem.

Date of experience: March 10, 2018
Israel
1 review
1 helpful vote
Follow Dobruskin E.
Unfollow Dobruskin E.
Share Review
Report Review

This year I become familiar with GEARBEST shopping platform and I am so happy about it. I was frustrated with other shopping sites whom I ordered goods before. This website actually solved my problem to find a place where I can buy cheap goods at perfect quality with fast shipping and nice support team. Please start your shopping at Gearbest you will be very happy with that.

Date of experience: March 10, 2018
Poland
1 review
1 helpful vote
Follow Klaudiusz D.
Unfollow Klaudiusz D.
Share Review
Report Review

Perfect
March 10, 2018

Really good, cheap store. Bought a lot of Items. Everything delivered fast in excellent condition. Keep it up!

Date of experience: March 10, 2018
Italy
1 review
1 helpful vote
Follow C S.
Unfollow C S.
Share Review
Report Review

The prices are affordable and very competitive. The attention to customers is fast and efficient. The information given is clear and complete.

Date of experience: March 10, 2018
Spain
1 review
1 helpful vote
Follow Fran H.
Unfollow Fran H.
Share Review
Report Review

Good experience
March 10, 2018

I have had good experience with gearbest, the experience with the products has been good, they are as the web said and they work perfectly

Date of experience: March 10, 2018
Italy
1 review
0 helpful votes
Follow Renzo D.
Unfollow Renzo D.
Share Review
Report Review

Eccellente
March 10, 2018

Sito eccellente consigliato lo uso spesso per i miei acquisti tecnologici dalla Cina con un buon rapporto di qualitĂ  prezzo e assistenza cordiale.

Date of experience: March 10, 2018
Malta
1 review
1 helpful vote
Follow Charmaine Z.
Unfollow Charmaine Z.
Share Review
Report Review

LOVE IT!
March 10, 2018

GearBest have the greatest offers, greatest quality and most importantly for us customers FANTASTIC customer care service. Thay are the best!

Love buying from this site as I have peace of mind on quality and reliability.

Date of experience: March 10, 2018
Mexico
1 review
2 helpful votes
Follow Obed M.
Unfollow Obed M.
Share Review
Report Review

I have a lot of time buying online, and Gearbest has satisfied my shopping needs, They have the best prices and the best shipping costs, better than Ali, and recently added payment methods for my country very comfortable if i dont want to use my Credit Card.

Date of experience: March 9, 2018
Mexico
1 review
1 helpful vote
Follow Ignis B.
Unfollow Ignis B.
Share Review
Report Review

I have made 2 purchases with them and everything has arrived in perfect condition. Shipping to my country is cheap and relatively fast. They also have a great customer service. I plan to continue buying with them.

Date of experience: March 9, 2018
Poland
1 review
1 helpful vote
Follow Przemek E.
Unfollow Przemek E.
Share Review
Report Review

I'm shopping at gearbest.com for almost 2 years now and I'm always happy to visit their site.
They offer many products that are not available at local stores.
I also appreciate the loyalty programs like gearbest points that offer additional discounts even on already discounted products.

Lately, I bought a mobile speaker and I chose a local warehouse.
I got the package after just 3 days (ordered on Friday, got it on Monday).
The product was in the original packaging and was exactly like I chose on the website.

Date of experience: March 9, 2018
Ukraine
1 review
1 helpful vote
Follow Max P.
Unfollow Max P.
Share Review
Report Review

I've been shopping on gearbest for 2 years. The quality of products is really good and the prices are very low during flash sales or special events. Shipping methods are the best for me in terms of price/speed. Customer service usually resolves issues in 1-2 days

Date of experience: March 9, 2018
Ukraine
1 review
1 helpful vote
Follow Maxim K.
Unfollow Maxim K.
Share Review
Report Review

My favorite store
March 9, 2018

I ordered a phone and a cover on this site. The goods were received within 10 days. The help desk helped all the time with the choice of the goods and the way of delivery. Very satisfied with the goods and the store. I recommend the best store.

Date of experience: March 9, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom