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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Morocco
1 review
2 helpful votes
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My experience with gearbest
March 15, 2018

Gearbest is the best e-commerce platform preferred for me, with a wide selection of items, I bought different products (Smartphone, accessories, tools and clothes) I get my order with a reasonable delivery time, what makes me reassuring is the communication with the support, they always find a solution to your problem in a few hours, I will always continue to make purchases on Gearbest and I recommend it to all my relatives.
The only concern is the cost of express delivery, sometimes exceeds the price of the item.

Date of experience: March 13, 2018
Algeria
1 review
1 helpful vote
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Amazing shopping website
March 15, 2018

I ordered from gearbest so many times (Amazing products, so many categories, very low prices, the products as described)

Date of experience: March 13, 2018
Mateusz J.
Poland
1 review
1 helpful vote
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Good Shop
March 13, 2018

The product complies with the description. Well packaged. No problem with payments. I am happy with shopping in this store. I would highly recommend.

Date of experience: March 12, 2018
Philippines
1 review
1 helpful vote
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I ordered a WLtoys ******* last Demeber 8, after it arrived 60days later (My country's customs is $#*!) I was really happy because it arrived in great condition. When my unit stopped working 5days after it arrived, Gearbest was really fast on helping me out but sadly my problem is beyond their warranty. But the good news is they gave me a partial refund which I used to purchase a spare part and now my unit is fixed! Best store for RC hobbyist.

Date of experience: March 12, 2018
Brazil
1 review
1 helpful vote
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Good Store
March 13, 2018

A good store, with good communication support and good prices, I bought 2 years and the problems have always been well resolved. I recommend.

Date of experience: March 12, 2018
Portugal
1 review
1 helpful vote
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The best online store
March 13, 2018

I never trusted online stores until I started buying in Gearbest. Always good prices and fast shipment. Never had any issues.

Date of experience: March 12, 2018
Italy
1 review
0 helpful votes
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Best chinese store
March 13, 2018

One of my favorite chinese store, fast shipping with low price. I can t ask more. I'll buy more things from them

Date of experience: March 12, 2018
Morocco
1 review
0 helpful votes
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Great store Great service
March 13, 2018

Well since my first purchase I was amazed by the simplicity and I really like the store because it used paypal.
Shipping cost is low compared to other sites and with the coupons you get what you wished for the lowest price in the market

Date of experience: March 12, 2018
Italy
1 review
0 helpful votes
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I'm a frequent electronics buyer and I was searching for a smartwatch. After searching for a while I decided to buy the amazfit bip and I found that gearbest provided the best service in supplying it.

This is the best choice I ever did. The watch it's exactly what I was searching for and the online support was very helpful, trying to resolve every question I did and achieving in satisfing them.

Very appreciated online shop

Date of experience: March 12, 2018
Italy
1 review
0 helpful votes
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GearBest very good online store!
March 13, 2018

All perfect in GearBest! My order arrived very fast and the package is arrived perfect! Very good the price! The best in the web!

Date of experience: March 12, 2018
Brazil
1 review
0 helpful votes
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The best prices, the best prices and offers, and also has an admirable customer support, freights are safe, and the site offers insurance option for a small fee which is very good, so Gearbest remains the Best of All!

Date of experience: March 12, 2018
Italy
1 review
0 helpful votes
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Ottimo Store
March 12, 2018

Vasta scelta di prodotti.
Spediziioni anche dall'Italia e Europa.
Niente dazi doganali.
Ottima assistenza clienti.

Date of experience: March 12, 2018
Ukraine
1 review
0 helpful votes
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Gearbest cool
March 12, 2018

Gearbest provide great support, shopping expirience
Lots of payment options and shipping options
My favorite store

Date of experience: March 12, 2018
Poland
2 reviews
7 helpful votes
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Very Good Shop
January 24, 2019

The product complies with the description. Well packaged.
A very good online store. Fast shipping. No problems with payments.
I am fully satisfied with shopping in this store. I honestly recommend

Date of experience: March 12, 2018
Ukraine
1 review
0 helpful votes
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Perfect
March 12, 2018

I have received 1 order from Gearbest so far. Everything was great - the delivery was very fast, the customer support representatives were also fast and polite. The product itself is outstanding (Sanrenmu Land 910+ knife). 10/10 so far.
I have made another order a few days ago. Hope everything will be on the same level.

Date of experience: March 12, 2018
Romania
1 review
0 helpful votes
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Great website
March 12, 2018

This is a great website to buy from. It has a great variety of products, all kind of offers and fast delivery. Also they have great support.

Date of experience: March 11, 2018
Australia
1 review
3 helpful votes
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Gearbest scam
March 11, 2018

Please do not pay attention to all these positive reviews made by marketing bots. I am a real person, and I confirm that Gearbest is one of the worst online shops ever. They sell refurbished goods as new; faulty as working; they invented a customer support system that is as inconvenient as it can be.
I purchased from them VIOFO A119 1440P 160 Degree Wide Angle Car DVR which already had signs of wear. I used it for a couple of weeks until it stopped working. After 12 (!) emails from me Gearbest gave me a permission to return Viofo for exchange (via first class mail, as they requested, which was half of Viofo's cost). This was in December 2017. No replacement received; my support ticket closed by Gearbest, and they ignore my emails.
Want to waste your time and money-buy from Gearbest

Date of experience: March 11, 2018
Italy
1 review
0 helpful votes
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I've bought lots of items for the last 4 years (3 phones, usb keys, electronic cigarettes, 3d headsets, headphones...) and they are still very good quality and work perfectly.
Sent very fast, the items arrive when said.
If this is not the case, the after-sales service is done in the desired language and especially that there is now the possibility of sending the items back to your warehouses in Europe, they are very fast to answer and always do their best to help you

Date of experience: March 11, 2018
Italy
1 review
0 helpful votes
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Probabilmente uno dei migliori siti per l'acquisto di prodotti tecnologici, compresi i prodotti Xiaomi.
Supporto clienti sempre molto disponibile e veloce.

Date of experience: March 11, 2018
Poland
1 review
1 helpful vote
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Best experience
March 11, 2018

Best experience every time, consumer support is very good. One of the best online stores. I didn't have any problems. Product quality is very good and prices are excellent

Date of experience: March 11, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom