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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Gearbest is the best e-commerce platform preferred for me, with a wide selection of items, I bought different products (Smartphone, accessories, tools and clothes) I get my order with a reasonable delivery time, what makes me reassuring is the communication with the support, they always find a solution to your problem in a few hours, I will always continue to make purchases on Gearbest and I recommend it to all my relatives.
The only concern is the cost of express delivery, sometimes exceeds the price of the item.
I ordered from gearbest so many times (Amazing products, so many categories, very low prices, the products as described)
The product complies with the description. Well packaged. No problem with payments. I am happy with shopping in this store. I would highly recommend.
I ordered a WLtoys ******* last Demeber 8, after it arrived 60days later (My country's customs is $#*!) I was really happy because it arrived in great condition. When my unit stopped working 5days after it arrived, Gearbest was really fast on helping me out but sadly my problem is beyond their warranty. But the good news is they gave me a partial refund which I used to purchase a spare part and now my unit is fixed! Best store for RC hobbyist.
A good store, with good communication support and good prices, I bought 2 years and the problems have always been well resolved. I recommend.
I never trusted online stores until I started buying in Gearbest. Always good prices and fast shipment. Never had any issues.
One of my favorite chinese store, fast shipping with low price. I can t ask more. I'll buy more things from them
Well since my first purchase I was amazed by the simplicity and I really like the store because it used paypal.
Shipping cost is low compared to other sites and with the coupons you get what you wished for the lowest price in the market
I'm a frequent electronics buyer and I was searching for a smartwatch. After searching for a while I decided to buy the amazfit bip and I found that gearbest provided the best service in supplying it.
This is the best choice I ever did. The watch it's exactly what I was searching for and the online support was very helpful, trying to resolve every question I did and achieving in satisfing them.
Very appreciated online shop
All perfect in GearBest! My order arrived very fast and the package is arrived perfect! Very good the price! The best in the web!
The best prices, the best prices and offers, and also has an admirable customer support, freights are safe, and the site offers insurance option for a small fee which is very good, so Gearbest remains the Best of All!
Vasta scelta di prodotti.
Spediziioni anche dall'Italia e Europa.
Niente dazi doganali.
Ottima assistenza clienti.
Gearbest provide great support, shopping expirience
Lots of payment options and shipping options
My favorite store
The product complies with the description. Well packaged.
A very good online store. Fast shipping. No problems with payments.
I am fully satisfied with shopping in this store. I honestly recommend
I have received 1 order from Gearbest so far. Everything was great - the delivery was very fast, the customer support representatives were also fast and polite. The product itself is outstanding (Sanrenmu Land 910+ knife). 10/10 so far.
I have made another order a few days ago. Hope everything will be on the same level.
This is a great website to buy from. It has a great variety of products, all kind of offers and fast delivery. Also they have great support.
Please do not pay attention to all these positive reviews made by marketing bots. I am a real person, and I confirm that Gearbest is one of the worst online shops ever. They sell refurbished goods as new; faulty as working; they invented a customer support system that is as inconvenient as it can be.
I purchased from them VIOFO A119 1440P 160 Degree Wide Angle Car DVR which already had signs of wear. I used it for a couple of weeks until it stopped working. After 12 (!) emails from me Gearbest gave me a permission to return Viofo for exchange (via first class mail, as they requested, which was half of Viofo's cost). This was in December 2017. No replacement received; my support ticket closed by Gearbest, and they ignore my emails.
Want to waste your time and money-buy from Gearbest
I've bought lots of items for the last 4 years (3 phones, usb keys, electronic cigarettes, 3d headsets, headphones...) and they are still very good quality and work perfectly.
Sent very fast, the items arrive when said.
If this is not the case, the after-sales service is done in the desired language and especially that there is now the possibility of sending the items back to your warehouses in Europe, they are very fast to answer and always do their best to help you
Probabilmente uno dei migliori siti per l'acquisto di prodotti tecnologici, compresi i prodotti Xiaomi.
Supporto clienti sempre molto disponibile e veloce.
Best experience every time, consumer support is very good. One of the best online stores. I didn't have any problems. Product quality is very good and prices are excellent
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.