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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Italy
1 review
0 helpful votes
Follow Mario B.
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I've been on gearbest for since three years receiving without any issues every order that I made.
The products are of good quality, in particular I have a great experience with Xiaomi ones!
Finally, the customer support is professional and fast.

Recommended Site

Date of experience: March 15, 2018
Washington
1 review
1 helpful vote
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Спасибо!
March 15, 2018

стабильный магазин. спасибо. удачных вам продаж и новы выгодных клиентов! Будем продолжать дальше с вами работать!

Date of experience: March 15, 2018
Turkiye
1 review
1 helpful vote
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It has been over two years since I started shopping from GearBest and I made tens of purchases. Because of this I wanted to share my objective experience with everyone who seeks a good shop. In my opinion GearBest is the safe option to buy from China. Their prices are quite low, their products are always the real deal, as you know there are many web pages and seller who tries to sell counterfeit products but you can trust GearBest for the original stuff. I made tens of purchases from GearBest and all of them were original and all without any problem or whatsoever. Their packages are made securely and you can even see a real picture of your package at their web page, which is something almost no one else does. Another big plus is their loyalty program which you gain points for your orders and can use these points as extra discount during your payments of the next order. GearBest customer service is very kind and fast responsive and they always solve your issues and answer all of your questions no matter how ridiculous your question is. And their delivery time is the shortest among other web pages selling from China.

One of my last purchases was an Amazfit Bip smartwatch which I bought for a very low price compared to any other web page. And when I order from other web pages there were times I waited for months for my package to arrive but with GearBest it arrived within 15 days.

Will keep buying from GEARBEST.

Date of experience: March 15, 2018
Brazil
1 review
2 helpful votes
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Muito boa!
March 15, 2018

Gostei muito da loja, a variedade de produtos é muito grande e com ótimos preços. O atendimento é ótimo, pessoal muito atencioso e sempre resolvem com rapidez. Os produtos sempre chegaram de acordo com o pedido e anúncio. Recomendo bastante a loja.

Date of experience: March 14, 2018
Morocco
1 review
1 helpful vote
Follow Zakaria Z.
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Good shopping website ever
March 15, 2018

Im in love with this website, very nice support good shipping 5 stars service and good packaging, all product are similair to description.

Date of experience: March 14, 2018
Poland
1 review
1 helpful vote
Follow Grzegorz P.
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Excellent experience with GearBest
March 15, 2018

I started shopping at GearBest.com long time ago, after I've had a few problems with orders at Aliexpress.com. Since then I have never received faulty item, wrong color, etc. Everything is fine, no missing accessories, every item works as intended. One of my last items I ordered at GearBest.com, which I am especially happy with is a Skilhunt H03 headlight. I use it every day, it's great!

Date of experience: March 14, 2018
Ukraine
1 review
1 helpful vote
Follow Svetlana S.
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Great!
March 15, 2018

I love gearbest, and it's probably the best online shopping website there is, i absolutely love it. Pretty fast shipping, good quality products, thank you!

Date of experience: March 14, 2018
Brazil
1 review
1 helpful vote
Follow Mikael L.
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A friend of mine once told me about Gearbest and how it works, since then i made more than 10 orders from China to Brazil, and i have nothing to complain about. Their support service is very fast and items leave their storages fast. I recommend Gearbest for anyone who wants to buy items for a good price.

Date of experience: March 14, 2018
Brazil
1 review
1 helpful vote
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GearBest
March 15, 2018

The best itens and the good price's makes "gearbest" one of the best online stores.
Fast process orders, shipping. Flash sales, I really love it.

Date of experience: March 14, 2018
Portugal
1 review
1 helpful vote
Follow Joao A.
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Já sou cliente da GearBest há mais de um ano, tendo feito compras no valor de mais de 500. Nunca tive qualquer problemas com o envio ou recepção dos produtos que fiz na loja deles. Recebi sempre tudo a horas e em óptimo estado.
Da única vez que precisei de contactar o apoio do cliente, foi possível solucionar o meu problema (tinha um produto que não estava a ligar e eles ajudaram com várias forma para ver se existia algum problema com o dispositivo).

Esta é a loja ideal se vocês querem comprar produtos online. Podem confiar a 100% na GearBest

Date of experience: March 14, 2018
Sweden
1 review
2 helpful votes
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Warning dont but from them, Horrible service no items and no refound, bIG WARNING FOR THIS COMPANY. Only lost like 50us so im glad it was not more

Date of experience: March 14, 2018
Lily L. Gearbest Rep
over a year old

Dear peter,

We apologize that you are experiencing issues with your order.

For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.

You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html

We have offered you a tracking number via our Support Center. Please check this and reply back to us.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

We look forward to hearing from you.

Best regards,

Gearbest Customer Service Center

Italy
1 review
1 helpful vote
Follow Loris T.
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Sono vari anni che acquisto su Gearbest ed hanno ottenuto totalmente la mia fiducia. Prodotti originali ed a prezzi ottimi. Il servizio di assistenza inoltre risponde molto velocemente e parlano tutte le lingue. Consiglio di effettuare, con pochi euro in più, una spedizione che arrivi in pochi giorni e con il numero di tracking. Solo una volta il mio pacco è stato perso ma prontamente Gearbest mi ha rimborsato la spesa.
CONSIGLIATO!

Date of experience: March 14, 2018
Romania
1 review
1 helpful vote
Follow Zsolti P.
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All the products I bought so far complied with the descriptions, prices were low and the shipping time was ok. Products always arrived in brand new condition without any damage.

Date of experience: March 14, 2018
Turkiye
1 review
1 helpful vote
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I shopped on this site many times. I was very pleased with all of them. Customer service responds quickly to requests. I would definitely recommend it.

Date of experience: March 14, 2018
Brazil
1 review
1 helpful vote
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Great store
March 15, 2018

Excellent store, great prices, good service and after sales, highly recommend! I'll continue shopping with them!

Date of experience: March 13, 2018
Mexico
1 review
1 helpful vote
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Yo tenía experiencia haciendo compras en diversos servicios electronicos, hace un año conocí Gearbest y desde ese momento me volví si cliente fecuente, me gusta el servicio antes y despues de la compra; su amplio catalogo y sus ofertas, te dan un punto por iniciar sesión diario y eso está bien, ya que esos puntos se convierten en dinero, que abaratan aún mas los precios, y digo aún mas por que ellos suelen estar mas baratos que otras tiendas del mismo estilo... Aclaro que no tengo una relación con Gearbest, solo soy un cliente contento.

I had experience doing shopping in several electronic services (stores), a year ago I met Gearbest and from that moment I became a frequent customer, I like the service before and after the purchase; Its extensive catalog and its offers, give you a point to login daily and that's fine, since those points have become money, still have the best price, and still have more because they are cheaper than other stores of the same style... I definitely recommend... I clarify that I do not have a relationship with Gearbest, I'm just a happy customer.

Date of experience: March 13, 2018
Greece
1 review
1 helpful vote
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Excelent e-shop
March 15, 2018

First the gearbest packega the item in safe package.
Send it fast
Best of all is the coupones that give with very good discount.

Date of experience: March 13, 2018
Mexico
1 review
1 helpful vote
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Good website to buy gadgets
March 15, 2018

I'm very satisfied with the service of GearBest, products that I bought I didn't see in any other site, the quality of the products is very good, prices are affordable. Another thing, its support service is very good. For my country (México), the shipping time (via Registered Air Mail) is not too long, is ok. The payment system is magnific.

Date of experience: March 13, 2018
NL
1 review
2 helpful votes
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Thanks
March 13, 2018

Something went wrong with the courier but the Customer Service was nice and they solved the problem.

Date of experience: March 13, 2018
Lily L. Gearbest Rep
over a year old

Dear Fabio,

Thank you for your comment.

Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.

All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.

Please send us any queries you have via our Support Center.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

We look forward to hearing from you soon,

Best regards,

Gearbest Customer Service Center

Albania
1 review
0 helpful votes
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Great Experience
March 20, 2018

Discovered Gearbest by case, reading online and had a very positive experience once i used it. It has a very large portfolio of goods and with prices for every pocket. Delivery time is somehow long, but normal if you consider that the products are sent from China.
Very satisfied

Date of experience: March 13, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom