GearbestReviews 10,711
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I am really satisfied with Gearbest. Love to buy from them. Good customer service, fast shipping and good packaging. I had several high value order, and I received all of them without any damages. Highly recommended, never had any problems.
Great variety of products, good discounts and prices, customer support is always efficient in solving any problems. The despatch of parcels to the postal services are fast as well.
(Português) em caso de perda do item o comprador não devia precisar de um seguro pois caso não o tenha será penalizado o que é um incomodo
I bought in the gearbest already a while ago until today I had no problem fast delivery products of great quality 100% service I am satisfied with my purchases
Package arrived me fast and carefully packed. Price was the lowest I can find and support center was very kind ;)
Very bad company
I have order xiamo smartphone about 3 month i don t receive it yet
When i want to refund mt money no buddy care and support
Just copy and past script message
I ordered 5 separate items from Gearbest between Feb 2nd and Feb 23rd. The orders varied from 2 different mobile phones, a smart watch, some bluetooth receivers and a fashion watch.
They have all arrived to me in France. All within the promised shipping times. All in perfect condition.
I was little worried at first, a few days waiting to see the order move from 'processing' to 'packed', then a few more days with no movement from being marked as 'shipped' to showing up on the tracking sites. But I discovered this is normal. It was the same for each order.
After the first item arrived safely I stopped worrying for the others.
Normally I choose Netherlands Post for the shipping option.
As soon as the tracking becomes live in Europe the items usually arrive within a week.
I'm very impressed with GearBest. I had read some of the negative reviews, but my experience shopping with them has been super reliable and I found they responded to all my questions.
I made the purchase and chose the shipping option to avoid customs. The head unit was delivered with no issues and with a very short shipping time.
Hello, I wanted to share my opinion about GearBest. I started the adventure with this store some time ago after the recommendation by friends and positive opinions on the Internet and among loved ones. Same positive recommendation. I was encouraged by their positive opinion and high transaction security. Very fast delivery of dowries at a low price and fast delivery to my home. I am very happy, that's why I wanted to recommend this shop to everyone and leave a positive opinion so that others would not have doubts whether it is worth buying at GearBest. Because it's really WORTH! You can collect points and reduce the price of the product! This is great! It is worth mentioning customer service that works 24h / 7. Customer service is re-perfect and full of professionalism. Quick and specific answers about products or any problems. Anything I ordered for this pot turned out to be great, at a great price and the best quality. I really recommend this shop to everyone, if someone has been so far mistrusted. RECOMMEND!
Greetings from Poland.
Dominica.
Gearbest is a great store to make purchases, it is safe and very reliable, it has good customer support, you can buy anything at a good price.
- Gearbest is a great way to get good products for a low price!
- Gearbest has great service
- Gearbests quality of the producst is great.
Best shopping site in China! Excellent customer service! The best deals with the best deals! Fast shipping and good price! Totally recommend it!
I bought a product and after waiting for more than 90 days, I opened a ticket and I got an automatic/robot answer.
After more than 110 days waiting and after getting a confirmation from the local post that the package is officially lost, I opened another ticket showing evidences that the package was lost and for my surprise, I got the same automated answer. They even read what I wrote.
I had to ask them to READ what I wrote and they send me another message, just like the message I got 30 days ago (on the first ticket opened), asking me to wait for 7-15 days to get the problem solved.
REALLY?
1 - The delivery deadline has gone
2 - I waited for more than 110 days
3 - THE LOCAL POST OFFICE CONFIRMED THAT THE PACKAGE IS LOST.
4 - I have been waiting for 32 days since the first time they asked me 7-15 days to solve the problem.
I do not recommend buying anything from "GEARBEAST" because you will have no support when necessary.
I WANT A FULL REFUND!
Dear Rodrigo,
Thank you for your comment.
Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.
All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.
Please send us any queries you have via our Support Center.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you soon,
Best regards,
Gearbest Customer Service Center
I bought a CK108 mechanical keyboard and it arrived fast and in good condition. I recommend GearBest! º/
I order on Gear best is not the first year and I want to note the quality of the store is improving every year. For all time was purchased from the keychain, pens, cases for phones and ending with a projector and a large set of "smart house" from one obscure manufacturer. Everything always came within up to 1.5 months. It makes sense to make purchases during promotions and discounts. The only negative, for me, is the paid delivery for most orders to Russia. Pros: for reviews get points, which, as a discount, you can pay for the following after the purchase of goods. Payment via Paypal will not be superfluous. A good alternative to Aliexpress (which divorced a huge number of Kidal sellers). In General, I recommend to visit!
I made many orders on gearbest, and everything was always perfect.
Affordable prices, promised shipments, and excellent quality products. The site offers many products to choose from, always with accurate descriptions. I recommend it to everybody.
I have bought some electronic stuff and everything came to me really fast and it was packed wery well so u dont have to worry about your package, i would recommend Gearbest for everyone.
Gearbest is now my favorite online shop, they have so many products with low price and good material, don´t be shy and start to buy on gearbest!
A well organized website with excellent prices for the tech and gadgets! I regurarely compare the prices with ther sites, and most of the times - gearbest offers the lowes ones.
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear loraine,
We apologize that you are experiencing issues with your order.
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.
You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html
We have offered you a tracking number via our Support Center. Please check this and reply back to us.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Best regards,
Gearbest Customer Service Center