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Gearbest
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GearbestReviews 2,988

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Sweden
1 review
0 helpful votes
Follow Ahmed K.
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Really awsome store with cool products, New products. Good customer service with fast replies.
Cheap products compared to other websites.
Alot of positive comments on products in store.

Date of experience: April 27, 2015
RU
1 review
0 helpful votes
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Good store
April 21, 2015

Nothing bad to say. Everything quickly and efficiently. Technical support is polite and professional. The prices could be lower :)

Date of experience: April 21, 2015
RU
1 review
0 helpful votes
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The reason for the purchase multitool GANZO G301B in this store was the sale of knives and multutuls this manufacturer. The model has been postponed in the list of favorite, Yu therefore no doubt when placing the order did not arise. After just 3 weeks the product was delivered safely. Any delays in shipment clearance and did not raise, and it pleases.

Date of experience: April 21, 2015
Poland
1 review
0 helpful votes
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Always on the top!
April 21, 2015

I order there a lot of things, ever i'm so glad. GearBest offer amazig price ( in particular with coupons) but most importantly GearBest guarantees save shopping and the best customer service additionally cooperate with PayPal. In my opionion is one of the best store.

Date of experience: April 21, 2015
Ukraine
1 review
0 helpful votes
Follow azzimov M.
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Very good prices (one of the lowest on the market), with coupon codes. Frequent sales. Updating and adding new goods daily. Fast customer support.
This shop has "audit" procedure for every good shipped away, so you have to be solid sure - your goods will work properly out of a box.

Date of experience: April 21, 2015
Belarus
2 reviews
0 helpful votes
Follow Aliaksandr B.
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I bought five tv box with air consoles in store gearbest.com. But the customs service of my country returned parcel back. Shop gearbest.com told me that he would return the full cost of purchased goods. I am very grateful to the store gearbest.com for what their employees value their customers. Thank gearbest.com.

Date of experience: April 20, 2015
Kyrgyzstan
1 review
0 helpful votes
Follow Nikolai S.
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I received my Smart phone Cubot X9 day before yesterday for 30 days in Kyrgyzstan. I am very satisfied with this item. Fast and free shipping, low prices, good attitude to buyers.
I will continue buying Gearbest

Date of experience: April 20, 2015
Nebraska
1 review
2 helpful votes
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Worst experience using online ordering. After providing payment information for a $175 order they requested I email them front and back copies of my credit card and drivers license. I cancelled the order and actually received a confirmation email the order was cancelled. Gearbest still withdrew $180 from my account (handling fee). I opened a ticket with them complaining about the withdrawal. They stated they would refund the money and another email stating they had refunded it. This was over a week ago and no refunds have been provided yet. Also, there is no further responses to my multiple requests. The phone number for support is only an answering machine. Stay away from this company.

Date of experience: April 20, 2015
Lily L. Gearbest Rep
over a year old

Dear Brian,

Thank you for your important feedback and for letting us about your experience with us.
I want to extend my sincere apologies for the problems you have experienced.

Please send us an email to Gearbest@outlook.com and offer us your order number, we'll resolve this in priority.

We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.

Best Regards
Gearbest Customer Service

France
1 review
0 helpful votes
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Perfect
April 20, 2015

Just perfect! Quick and free shipment and nice product

Date of experience: April 20, 2015
Sweden
1 review
1 helpful vote
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I´ve found this shop a few months ago, and I think the prices are really good.

I've ordered a few stuff from Xiaomi and everything was original and working fine. The delivery was surprising fast to come from China to UK.

I´ll buy more stuff in there soon. Recommend shop for me.

Date of experience: April 20, 2015
NL
1 review
0 helpful votes
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Very Good!
April 11, 2015

Great website! I've ordered something a few weeks ago. The shipping takes 7 days and that is really fast for free shipping from China!
The price was the cheapest!
So i recommend to buy at gearbest

Date of experience: April 11, 2015
Florida
1 review
6 helpful votes
Follow goodheart h.
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This is a Bull$#*! Service... They seems to be fraud and its been over a month since i received my small product... the customer service person itself says that the shipping is rediculous and it takes atleast 2 months.to get product if you are lucky. Beware of buying anything from this site. Just check for the product in ebay and buy at a lesser cost and more reliable shipping service... Pls beware of this site. gearbest.com. They are nowdays placing lot of ads and deceiving people. They should be stopped..

Date of experience: April 9, 2015
Lily L. Gearbest Rep
over a year old

Dear goodheart,

Thank you for your important feedback and for letting us about your experience with us.
First, I want to offer my sincerest apologies to you for the issue.

We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
If you have any problem, would you please send us an email to Gearbest@outlook.com and offer us your order number? We'll check for you in priority.

Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.

Best Regards
Gearbest Customer Service

California
1 review
5 helpful votes
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Ordered Feb 24th
March 31, 2015

I ordered a drone Feb 24th for my Birthday. I thought i gave sufficient time to get it in time for my birthday. BOY WAS I WRONG. I have contacted Support and they gave me the whole 25 Business days. I understand that but they said 5 days to ship and they took over 5 the package was shipped finally on March 11th. Now that still gives me at least 3 more weeks to wait. But according to the site its been 25 business days today and product should be in hand but its not.

Date of experience: March 31, 2015
Lily L. Gearbest Rep
over a year old

Dear Ricardo,

Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We would like to deal with this problem for you, would you please offer us your order number?

Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.

Best Regards
Gearbest Customer Service

Arkansas
1 review
8 helpful votes
Follow sudhakaran r.
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Hey friends, Please do not buy any product in gear best website. Product are very worst and damaged one. Customer support is very worst after sales there is no support.

I have received the product as expected date, bcz i order it as expedite and the product was very worst. On before ordering i have confirmed with the support people and they have informed if i do not like i can return it on with in 45 days and full refund will be credited. But now few of the watches are not working and few items are not working. I am very much disappointed on this, So please those who are interested to buy please read this review and do not loose your money. I found this website in face book and the designs are very good, so i have ordered around 30 watches to give a gift, 80% of watches are worst and not to wear, very worst quality. Thanks for reading and save your money.

Date of experience: March 23, 2015
Washington
1 review
0 helpful votes
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I love it
March 22, 2015

Gearbest is a very good site where to buy things with one of the best quality/price ratio.
They stimulate you with point witch you can convert in money to spend.

Date of experience: March 22, 2015
Romania
1 review
413 helpful votes
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They have good prices but after you buy will prey to receive your products safely.
From 5 orders only 1 arrived ok, one was lost during shipment and the rest had missing items or items were damaged during transport.
Is very hard to get your money back trough support center because they stall the time so if have problems pay only with PayPal, but here is very complicated to get your money back but at least you get a refund after 1 month.

If you work hard for your money don't buy from this scammers, first rule the prices are sometimes to good to be true and there is always a scam there.

Be aware of this and buy from other places if you don't like to spend lots of time trying to recover your own money!

ITS A SCAM WEB-STORE, IF YOU CARE ABOUT YOUR MONEY BUY FROM OTHER STORES!

Date of experience: March 22, 2015
Germany
1 review
0 helpful votes
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Very good shop
March 21, 2015

I have often ordered Gearbest and has always been satisfied. Great clear side and very low prices. What I like most the delivery time. I often buy abroad and often wait up to 3 months on deliveries. In Gearbest so far all came on after about 2 weeks. I think that's a record time. I am happy to continue in order Gearbest.

Date of experience: March 21, 2015
Mexico
1 review
0 helpful votes
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Stocked
March 14, 2015

Overall service was very good, is a shop with a variety of interezantes items and great prices, not to mention they do ship to anywhere and post-purchase service is attentive. The only but is that in my case, pay for expedited shipping 3-4 days, and received the package about 15 days later, it's not so bad, but the fact of having paid more for a faster delivery, make is an important point.

Date of experience: March 13, 2015
Ukraine
1 review
0 helpful votes
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Thanks for Cloupor
March 14, 2015

Cloupor Mini 30w - it's now my favorite boxmod for vaiping. I owe him the stock-drawing, which arranged Marketplace GearBest for lovers of thick vapor. I was lucky - I found myself in chicle winners. Waiting for the prize began to read the reviews and was puzzled by the problems of the first production batch of Cloupor. Do me going "incendiary bomb"? But my fears proved groundless. For more than a month of using it and there is no hint of any overheating. He looks solid, feels heavy metal, and any time you can replace the battery. I'm pleased. Thank GearBest and Clopur Technology for a great device!

Date of experience: March 13, 2015
Ohio
3 reviews
1 helpful vote
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Great low cost smartwatch.
March 13, 2015

I purchased the Amazfit Verge smartwatch from Gearbest. It took a little while to get but as I have ordered other things from Gearbest I know the free shipping option takes time. So no big deal. I was very impressed with the watch and all its functions. It does a lot of what the high priced watches do for around $100. I am very satisfied with the product and Gearbest. I have not had a problem or issue and I will continue to use Gearbest in the future.

Date of experience: March 13, 2015

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom