GearbestReviews 2,988
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Do not order from this website. All the positive reviews are scammers! I live in USA in VA and it took me 1 month to receive my phone. They are horrible to deal with. Very poor customer service. They do not care about anything except taking your money. Do not order from gearbest.com please! Save your money and deal with EBAY or craigslist. I got scammed and I want to leave as many negative reviews as possible.
I bought in the store two devices: IPV Mini 2 and Goblin RTA.
While shopping I have no problems in communicating with support, delivery time (3-4 weeks to Russia) and quality devices. All services at a high level.
I recommend this shop because of the good price of the device, large variety various types of devices, high-quality customer support, the ability to pre-order, a good bonus system.
Thanks, GearBest!
Horrible experience. They cannot give me a more definitive response to my questions,
Let me give you a run down of the timeline:
3/19 - Order Placed on Pre-order
3/28 - Funds removed from account
4/17 - Item still not arrived, inquiry sent
End April - Told item was not in stock, wait til early May
Early May - Told item was actually in stock, mistake made, wait 1 week
5/18 - Told QC check incomplete, told to wait more
5/20 - Told that the item will be shipped the following week
5/29 - Told to wait longer
5/31 - Told to wait longer, there is no stock til early June.
Keep note... to this date... I have WAITED 73 DAYS since Pre-Order, (57 days since the actual release of the item, April 4th). And they still have no answers for me. It's been a heck of a back and fourth. And completely frustrating. Not to mention they still have my funds and are slow to refund.
To save... I wanna say 4 Dollars from somewhere else I could have purchased... not worth the hassle.
DO NOT! I warn you... DO NOT! Buy from this site... You may not ever get your item.
Dear Edward P.,
Thank you for your important feedback and for letting us about your experience with us.
We regret any inconvenience or frustration that your experience has caused you.
We have already refunded on 2015-06-03, please check your account later.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Customer Service
Very fast shipment at gearbest (usually within 2 weeks). You also get to save extra bucks, because you get wholesale prices. E. g "USB Female to Micro USB Male + USB Male OTG Host " comes at $1.34--an android OTG cord that can be used to connect an NTFS External HDD to your android devices, so that drive capacity is no longer a limitation(needs a rooted phone). Great site with quality products at unbeatable wholesale prices!
I had ordered two items. I am tracking one of the orders and it was sent to a state in my country I do not live near. (I live in Illinois and package was sent to Nevada). I called Gear Best and was informed to call USPS to "resolve my issue." I called USPS and they informed me that due to this being an international order and that I am not "the sender... but the receiver" I cannot intercept. My credit card has been charged and these items were at a great price but I paid over $250 for my orders.
I have called, emailed, chatted with Gear Best to no rectifying solution. Pretty much they are telling me (both Gear Best and USPS) that I am SOL. I am not able to file a claim (due to not able to "intercept").
Both orders went out May17th, 2015 and currently the one order is in Nevada.
Can anyone help?
Yo llevo comprando bastante tiempo en Gearbes, he realizado muchas compras con ellos, y debo decir que es una tienda maravillosa, todos sus productos son excelentes, los precios son muy buenos, sus ofertas son grandiosas, tienen todo lo que me gusta, celulares, relojes, tabletas, y muchos productos más. Y todos son de gran calidad. No tengo queja de ellos, la atencion al cliente es perfecta, resuelven cualquier problemita muy rápido y de manera amable. Todas las compras me han llegado en un excelente tiempo y eso que no pago envío porque todo es "free shiping". Estoy encantado con Gearbest, la recomiendo muchísimo.
Fast shipping to Germany. I never had Problems with any Order so far. Friendly customer Service. I can recommend the Shop :)
I buy everything on gearbest, so my shop online is very very complete today, ship is very fast, and after-sales help is wonderful. Item's review are very helpful to understand utility of them
I have bought from GearBest for many times and I think it's the best reliable Chinese site
1 Best prices with point and coupons for customers
2 Fast parcall and shipping to every part of the world
3 best phones prices I recommend it...
I buy a Cloupor mini 30Watt and the device was broken after 2 weeks. I contact Gearbest Customer Services and they asked me for some details and picture. I was surprise, I received a new one 3 weeks later. Thanks Gearbest I recommend this store. Great site to buy on.
Placed an order with GearBest, they shipped it the next day and it only took 11 days for me to receive it in the UK with free shipping.
Will definitely be using them again
I bought many things from gearbest. Every time i got original product, very fast and if i had some problems i got in 12 hours an answer. They solved my problems and were always very polite. I would buy there again.
I have already a mobile phone, a powerbank, mi band, a led light and some small things from them. Highly recommended...
I'm very satisfied from all the products because of quality and the prices from GearBest. The GearBest is trustable e-shop. Every day new products. Huge catalog! I got all my purchases very Fast in very good prices. The after-sales support also is loyalty. I would recommend it for sure!
Interest and customer satisfaction in the foreground. Fast shipping. Trusted and low price shopping.
They are have so helpful customer service. When I ask him, they are so fast solved my problem. I ove they.
I like this site very much. Good shop, with fast service. Some unique selling prices, especially in the authentic thing.
There is a system of accumulation points for purchases.
Lot authentic thing.
I am satisfied, will buy here!
It was my first time ordering online through GearBest.com and I would say it was a very pleasant experience. I learned about the site from a YouTube video which highlights quadcopters.
I ordered 3 items: 2 Cheerson CX-10 quadcopters and 1 pack of propeller blades for Syma X-12. And immediately after my payment I received a confirmation e-mail which I think is nice. Then it did not took long to have my package delivered to my place, only 14 days. The products are in good shape, ready to use, no defects.
I'm already on my way to my second batch of orders.
For everyone wanting to have a good online shopping experience, I highly recommend GearBest. They have a huge variety of items that are cheap and of good quality plus a several payment methods and of course an excellent customer service. You won't be disappointed!
Gearbest is a very good website to buy any product, with a low price compared with other website.
Gearbest is the best :)
I'm very grateful to say a word about excellent and very reliable online store of electonic gadgets. They have their own very big stocks.
They tested every gadges before sending to customer.
Frequenty there are a lot of actions and discounts and that proposals they send if your want to e-mail.
The GREAT GREAT store ever seen. Always excellent buying.
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear Sammy,
Thank you for taking your time to write your review.
We would like to offer our sincerest apologies to you for the issue.
If you choose flat rate shipping, it is regular mail and it is a slow shipping method.
All estimated delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
Would you please offer us your order number so that we can check more details for you?
Thank you again for bringing these matters to our attention.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Customer Service