GearbestReviews 2,988
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I nhave pre-paid but never got an update on shipping. Luckily I paid with PAYPAL so, I will get a full refund anyway.
Don't accept to cancel a complaint before you have been refunded.
GEARBEST is counting on people that will loose interest chasing small amounts for refund. That's their revenue... poor bastards at GEARBEST.
PAYPAL should refuse to deal with them...
One of the few adequate shopping. Good policy of loyalty to the client. Some of the lowest prices. Just has not been caught selling fakes, which is very nice.
Ordered straps bracelet Xiaomei. They sent the original (W**************)
After 2 months it will not deliver even call email, form post office nothing, i go to the post office to check my registered mail. He said it is return to the sender already the time is expired. Me shock! They did not inform me. Why? He said, my information is not mention to my their data or package,, i will past to gearbest support service they offer me to refund 50% to put in paypal. This is not my fault, they accept its their fault but i have to pay 50% for resent. Oh god. This make me headache... when i see the product of gearbest
Got faulty TV BOX 3 months ago and sent it back.
Fighting for refund already 1.5 months and seems to be will not get it.
No MONEY, NO PRODUCT, NO WARRANTY, NO QUALITY!
BEWARE!
Dear Dima,
We are so grateful for this feedback. It means a lot to us.
Could you please tell us your order number or ticket number so that we can offer you a better solution?
We want to say thank you for providing us with important information about your situation.
Best regards,
Gearbest.com
It has been 2 months since I ordered my item. I have not received it. This company sent me a tracking number that when I tried to use it, it was "not found."
I contacted customer service and got a reply in broken English telling me to wait another month. They also said that I did not pay for the tracking number option so that is why the number did not work... even though they sent me a tracking number.
No offer to refund or resend, just told to keep waiting.
Avoid, avoid avoid.
Dear Jay,
We're extremely grateful for your constructive feedback.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.
Could you please tell us your order number so that we can offer a better solution?
Thank you again for bringing these matters to our attention.
Best regards,
Gearbest.com
Eh comprado ya varios productos con gearbest y he recibido un excelente precio y servicio al cliente por parte de gearbest, y en excelentes condiciones, sin duda alguna seguire conprando con gearbest por mucho tiempo
I bought here Xiaomi Yi action camera, 3 pieces of Xiaomi MiBand and some other stuff. Shipping was around 3 weeks, all items were new and unopened. Prices are low for most of the items.
He comprado varias veces en esta pagina y quiero recomendarla por lo bien que me ha funcionado, Han entregado el producto que compre en perfectas condiciones en el plazo indicado. Los precios son bastante competitivos y tambien tienen interesantes descuentos.
I purchased a presell in july. I got an email that it would be shipped in 5 business days. No such thing. 2 months later all they want to give me is a wallet refund or a replacement. This was a terrible first and last impression.
Dear Jay,
Thank you so much for informing us about your shopping experience.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.
Could you please tell us your order number so that we can offer a better solution?
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
Best regards,
Gearbest.com
Don't buy from GearBest. Let me tell you how I lost $64.99. I ordered a Car Dash Cam from them and when I received it an important feature didn't work. The video from the unit was fine for a day then it had a hesitation of 1 sec to 2 secs. It looked choppy and the sound was off as well. Eventually I was getting error messages that the video wouldn't play at all. I changed the Micro SD card to no avail. I emailed GearBest and was assigned Ticket # T*******474 on Aug 10 2015. After a series of frustrating emails from them they agreed to take it back. Their requirements are you must send it back through the US Postal Service with a tracking number. Did I mention I had to send it back to China! I went to the Post Office and was told that the postage from NY to China was $45.75. I emailed GearBest and told them this wasn't an option and they offered to send me a new one at a discounted price of $39 on Sept 5 2015. Now I would be paying $103.99 for a dash cam that costs $64.99 but was cheaper then mailing the Cam back to China. I agreed to the $39. No response. Sent them 2 more emails, still no response as of Sept 18 2015. Pay a few dollars extra and buy from ebay, Amazon or Newegg. If you have a problem there will be no issues with these three.
Dear Guy,
We want to say thank you for providing us with important information about your situation. Thank you for your important feedback and for letting us about your experience with us.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best regards,
Gearbest.com
After over a year of making the occasional order, I've come to the conclusion it's cheaper to buy locally. So far I've had a 50 delivery success rate! Shocking i know, but this was done over 18 mths and 50 separate orders!
As of recently i only shop with the other popular Chinese site. These haven't let me down at all in the same time period. I recommend you avoid Gearbest, you will lose money in the long run.
Well to say the least i am pissed off. This company totally scammed me. Like a few people said before i tested this company out with a few small orders and everything arrived on time, even quickly. Within 5 days, with tracking numbers and everything. So i trusted them, and placed a big order using my credit card, over $500 usd. 5 days went by and i still didn't have a tracking number i started a ticket and asked them what was going on. I waited another 5 days for a reply, which they said that one of the items i ordered was not in stock, and would take another 4 weeks to be in stock. They offered to ship my other items and send the out of stock item when they could. I said that was acceptable. I waited another 5 days, still no tracking number. So i replied to the ticket, and said what is going on. 4 days after this message i get a reply that is just generic and didn't address my concerns at all. I sent them another message saying please just ship my items and cancel the order of the out stock item. 2 weeks went by before i got another reply, and they said ok we will do that. I waited a week for the tracking number still nothing. I finally just said screw it i want my money back. I requested to cancel my order and refund my order. Its been another two weeks and still no reply. If i could give them less than one star i would. This company ships smaller items in hopes that you will place a big order, and when you do, they just steal your money. Beware, please learn from my mistake.
Dear Glen,
Thank you for your important feedback and for letting us about your experience with us.
We cannot apologize enough for any inconveniences this may have caused you.
We are going to reach out to this customer to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.
Best regards,
Gearbest.com
Very disappointed. Ordered 3 times from this site.
Last one was one case for xiaomi yi.
After 1 month and half nothing arrived.
Wrote to customer service two times!
NO ANSWER AT ALL.
WILL NOT BUY HERE ANYMORE
Dear Davide,
Thank you so much for informing us about your shopping experience.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.
Could you please tell us your order number or your ticket number so that we can offer you a better solution?
Thank you again for bringing these matters to our attention.
Best regards,
Gearbest.com
Gearbest did send me my phone, it was battered and had a few scratches on the screen.
The phone powered on, it was functional, but just a few short weeks later the screen died.
They ask you to kindly wait for after-sales support, which does not exist. THREE WEEKS LATER I'M STILL WAITING.
Dear Carl,
We're extremely grateful for your constructive feedback.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell.
Could you please tell us your order number or your ticket number so that we can offer you a better solution?
Thank you again for bringing these matters to our attention.
Best regards,
Gearbest.com
Compre un móvil y me llego defectuoso, la empresa se desentendió del problema, les hace falta estudiar algo de marketing y las consecuencias de un cliente insatisfecho
Dear Varito,
We are so grateful for this feedback. It means a lot to us.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell.
Could you please tell us your order number so that we can offer you a better solution?
We want to say thank you for providing us with important information about your situation.
Best regards,
Gearbest.com
I really like this web site and i recommend it for online shopping
They are fast and secure
Simply, the best
My order number: W**************
Date: Jun 27,2015
My nickname: oussama oussama
I will recommend for my family and friends! I am very satisfied with the shopping in GEARBEST store. Good prices, great contact, package well described and well packaged come to Europe after about 9-12 days. I constantly observe store promotions and recommend it also to my faily and friends. I would definitely still buy in this shop.
My overall experience with Gearbest has been very good. *Prices are awesome. *My items have shipped from overseas in a timely manner and have arrived in excellent condition. I would recommend everyone give Gearbest a try. You will not be disappointed.
Poor service to remedy order fill time. Pulling teeth to get money back. They immediately charge credit card before shipment. Stay away
Dear Randy,
First, I want to offer my sincerest apologies to you for the issue.
We cannot apologize enough for any inconveniences this may have caused you.
Could you please first tell us your order number or ticket number so that we can provide a better solution?
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Best regards,
Gearbest.com
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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Dear Ronaldo,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.
Could you please tell us your order number so that we can offer a better solution?
We want to say thank you for providing us with important information about your situation.
Best regard,
Gearbest.com