guyl27

Guy L.

Contributor Level

Total Points
267

2 Reviews by Guy

6/13/17

On Feb 11 2017 I ordered a Oregon Scientific BAR268HGA-WH Alize Advanced Weather Station - White which came with a free Oregon Scientific RMR262-CA-OEM Alize Display. I worked well until a couple of months ago I was getting different reading on the two displays. The readings are being transmitted from the same outdoor sensor so I was unsure of why this was happening. I e-mailed Oregon Scientific for advice but never heard back. The take away here is if you order anything from them, once you receive the item you are on your own. Buyer Beware!

501K Views
9/18/15

Don't buy from GearBest. Let me tell you how I lost $64.99. I ordered a Car Dash Cam from them and when I received it an important feature didn't work. The video from the unit was fine for a day then it had a hesitation of 1 sec to 2 secs. It looked choppy and the sound was off as well. Eventually I was getting error messages that the video wouldn't play at all. I changed the Micro SD card to no avail. I emailed GearBest and was assigned Ticket # T*******474 on Aug 10 2015. After a series of frustrating emails from them they agreed to take it back. Their requirements are you must send it back through the US Postal Service with a tracking number. Did I mention I had to send it back to China! I went to the Post Office and was told that the postage from NY to China was $45.75. I emailed GearBest and told them this wasn't an option and they offered to send me a new one at a discounted price of $39 on Sept 5 2015. Now I would be paying $103.99 for a dash cam that costs $64.99 but was cheaper then mailing the Cam back to China. I agreed to the $39. No response. Sent them 2 more emails, still no response as of Sept 18 2015. Pay a few dollars extra and buy from ebay, Amazon or Newegg. If you have a problem there will be no issues with these three.

lilyl19
Lily L. – Gearbest Rep

Dear Guy,

We want to say thank you for providing us with important information about your situation. Thank you for your important feedback and for letting us about your experience with us.

We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell.

We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.

Best regards,
Gearbest.com

Guy Has Earned 7 Votes

Guy L.'s review of Oregon Scientific Store earned 4 Very Helpful votes

Guy L.'s review of Gearbest earned 3 Very Helpful votes

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