GearbestReviews 2,988
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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People from Gearbest must be writing these 5 star reviews themselves. Go look on their facebook for the truth (if they haven't already deleted your post).
I ordered a phone 5 weeks ago and still have not received it. No update from them at all. Tracking number says it's just been sitting in "Burlington, Ontario, Hong Kong" for 3 weeks.
Intentional glitch in their site when you are trying to reach customer support. I'm disputing the transaction through paypal and hope I can get my money back!
I've bought a DM007 RC Quadcopter via GearBest. It was a low price/good quality product. Delivery was in time and I have no complaints. I will definitely buy again.
Wow I'm so disappointed that people put up a website &take your money... I order 2 Webcam so we can monitor my 85 year old mother, while we at work. Order it on October 4, got a tracking number on my email... I need a phone number to speak to these people so they can refund our money back... I guess it time to teach this company a lesson & we all that order from this company needs to put them on spot so the world would know about what they are doing to people... so sad that we shop from this sorry $#*! company!
Dear Jacqueline，
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Could you please tell us your order number so that we can offer a better solution here?
You are a valued customer, and we are committed to providing you with the best service possible.
Gearbest.com
Ordered a Mouse for laptop, didn't arrive on due date, painful customer support service, told me to wait 60 days for mouse, then said sorry late leaving for postage 80 days after order agreed refund, that didn't come for weeks. Worst company by miles I have ever dealt with on Internet. Stay away find any other place to buy what you want. Whole process took 5 months and about 20 emails..
Dear chris,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.
Could you please tell us your order number so that we can offer a better solution?
We want to say thank you for providing us with important information about your situation.
Gearbest.com
Hello! I want to share my buying experience on the website gearbest.com. The site is satisfied, there were no obvious problems. And that their support was quickly resolved. What can not but rejoice. As for the purchased watches, I can say that they are very good for their price. The charge holds 20 days. Some have more. Steps thinks the heart rate monitor is working fine. In general, I am pleased with the store and order in particular.
I ordered a little bag over 2 months ago and still haven't received.
Dear Bruce,
I want to offer my sincerest apologies to you for the delay of the shipment.
Firstly, we should have had this set-up correctly, and secondly, we should have responded in a much more timely fashion. For both lapses, we take full responsibility and want to restate our sincere apologies to the customer.
Could you please tell us your order number or tracking number so that we can offer a better solution?
Thank you for your time.
Gearbest.com
I have bought a lot of things from Gearbest, for instance a quadcopter Tarantura X6 and spare parts to the same. The quality of the goods has so far been flawless. The pricing is almost always the best compared to other shops on the net. Since I live in Aland Islands a Swedish part of Finland the shipping costs is an important part for me. When Gearbest offer free shipping on their products the deals are fantastic for me. I have also had some questions regarding my purchases and their customer service has always been quick in response and really helpful. The website itself is easy to find what I am looking for, good search functions and information about if the product is in stock or not. So far I have only had good experiences buying from gearbest.
Best regards
Joel
Very bad experience with Gearbest...
Received my order with a defective item (shirt that needed repair), 3 options were gived to me, I chose the one that I keep the shirt and pay for repair and gearbest put money (half of the shirt worth) in my GB wallet, they never did it... It's been more than a month and half... (They fixed that problem)
Still waiting for my other order made the 22 of september, still not arrived and we are the 2 of november... 19 nov (almost 2 month) package still didn't delivered... (But they refunded me)
They offering me a gift of 500 points = 10$, but the catch is, the points can only been used for 30% of the item value... So you cannot order only with points, so you have to pay the rest with your money... AND they asking me to give a better review on this site...
I started with 1 star, I gave 2 now, for the refund...
Come back to 1 Star becase I've never received my order made the 22 of september.
This site is the worst ever compared to Amazon.
Dear Jonathan,
We are so grateful for this feedback. It means a lot to us.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell.
Could you please tell us your order number or ticket number so that we can offer you a better solution?
We want to say thank you for providing us with important information about your situation.
Gearbest.com
Dhl told me to pay 18pounds duty (20%) if i wanted to get my parcel(phone)
Dear dawid,
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
We are sorry for the inconvenience caused here.
We would be grateful if you could please continue your communication with us in your support ticket T1510****99, so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Gearbest.com
I ordered a Segway board and once we went through some stuff, they said it will be sent tomorrow. Which was about 8 days ago, and now they are ignoring my emails, From me saying i want my money back.
Dear Luke,
Thank you, we always welcome feedback from our valued customers.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Could you please tell us your order number so that we can offer you a better solution?
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Gearbest.com
I bought a drone for my son. I payed express shipping to get it in a week and took more than 3 weeks. After I received it, the drone was missing the camera. After 3 months and more that 15 emails, I still have not gotten the camera and now one of the motors is not working, my son has only used the drone like 6 times. I WOULD NOT BUY THERE AGAIN!
Dear Arturo,
We are so grateful for this feedback. It means a lot to us.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell.
Could you please tell us your order number or ticket number so that we can offer you a better solution?
We want to say thank you for providing us with important information about your situation.
Best regards,
Gearbest.com
Hi, am from India, ordered Xiomi Note 2 Prime today (Oct 24th), unfortunately did not read any reviews about Gearbest. Just gone through it now, Feeling worried on reading all the reviews..
Dear Rajesh,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Could you please tell us your order number or tracking number or ticket number so that we can offer a better solution?
We value your patronage and wish to continue serving you in the best way possible.
Gearbest.com
This is the only merchant with such a ridiculous policy. Do not buy from them if you don't want to lose your hard earned money.
Dear Tim,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
We have sent you an email to your t*****ity.com with top solution.
Please check and give a confirmation back.
Thank you for your time.
Gearbest.com
I placed my order the 9 October 2015 and today (the 23/10/2015) I am still awaiting my item.
Tried to contact by Chat, I have the messages "All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly" for 2 days now (Running 5 hours per day). I don't know what they mean by "Shortly".
I think I will never get my order, I think I will never get my money back.
Dear Aristote，
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Could you please tell us your order number so that we can offer a better solution here?
You are a valued customer, and we are committed to providing you with the best service possible.
Best regards,
Gearbest.com
I just purchased two items from GearBest roughly a month from today, and I have contacted customer service several times and all they say is that, the product will be sent our shortly. So many excuses, and till now, i still wait for my (2) products to be shipped out!
SUPER BAD SERVICE!
Dear Emma,
Thank you, we always welcome feedback from our valued customers.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Could you please tell us your order number so that we can offer you a better solution?
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best regards,
Gearbest.com
Good quality, fast shipping. If you are looking for reliable shop, you have found it.
Gearbest is an online store with stores scattered in different countries along the world. It has a wide variety of cheap and nice quality products. In this shop is easy to find accessories for very specific gadgets you own that you can't fin in a physical store. Shipping is quite slow, but free. Worth buying in Gearbest.
THIES GUYS SUCK. NO HELP! BAD WEB PAGE WILL JUST LEAD YOU AROUND WITH NO HELP! SAVE YOUR MONEY AND DONT BUY FROM THIES CROOK. I DONT KNOW HOW THEY STAY IN BESSINESS WIYH 68% POSATIVE RATING. LIKE I SAID... THIES GUYS REALLY SUCK THE BIG ONE!
Dear anthony,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Could you please tell us your order number or tracking number or ticket number so that we can offer a better solution?
We value your patronage and wish to continue serving you in the best way possible.
Gearbest.com
I have paid 120$plus 17$for expedite shipping and I have received a power adaptor in the package instead of the voyo 2 mini pc
Update:
Gearbest sent me the missing unit but of course the unit arrived faulty.
In order to power it up and able to use it I needed to go to a repair shop to have a wire from the battery soldered back. The control of quality in china now is a joke.
However they sent the device so Il give them one more star.
Dear Daniel,
We are so grateful for this feedback. It means a lot to us.
We can not apologize enough for the inconvenience caused for you.
Could you please tell us your order number or ticket number so that we can offer you a better solution?
We want to say thank you for providing us with important information about your situation.
Best regards,
Gearbest.com
I bought and paid for a specific phone on September 7 and they were mentioning 3-5 days shipping. They shipped it on October 18 and it would take about a month to arrive(hopefully). They were unable to deliver but they didn't mention that on the site. The second star is because they acknowledged their mistake and sent me an phone case free of charge.
Dear Andreas,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best regards,
Gearbest.com
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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Dear Brian,
I want to offer my sincerest apologies to you for the delay of the shipment.
Firstly, we should have had this set-up correctly, and secondly, we should have responded in a much more timely fashion. For both lapses, we take full responsibility and want to restate our sincere apologies to the customer.
Could you please tell us your order number or tracking number so that we can offer a better solution?
Thank you for your time.
Gearbest.com