GearbestReviews 2,988
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Best prices for China made products. They have an EU warehouse with a lot of products and cheap and fast shipping. Over 25 orders from them and all was ok and they have an excelent customer service.
Ordered a mini segway, and it finally arrived after 4 weeks. During that time, you are given a useless tracking number. Direct inquiries about your order are treated with a prepared response, and offer zero help. After finally getting it, it broke within a week. No misuse whatsoever. I opened a ticket to promptly start my refund, and the system response says they will get back to you in 1 business day. It's been 4 days, and I've heard nothing. Stay away from Gearbest. I have a feeling I won't be getting my $ back.
Update 12/25: It cost $130 to ship it back. So basically I rented a Chinese mini segway for 2 weeks. Anyway, I gave them the tracking # THREE times with a picture, and they STILL kept saying that I should supply a tracking number. Now that they finally have it, I was promised a refund in 3 days. Now, using their words, "Our company lately issued a policy that for the return for refund order, we will give the refund once we received the parcel.". I've been advised to contact them in 25 DAYS for a refund. When I told them that was unacceptable, they offered $20 dollars until they receive the parcel. KEEP IT UP GEARBEST. I KNOW YOUR READING THIS. Terrible company. I pray I receive my refund.
I ordered from the eu warehouse. They put on the items for sale (just a few dollar) but the give it to me the differance in gb wallet. They were fast and the products are perfect
Great online shop to buy all you need!
I ordered many mobile phones (Xiaomi MI4 W************** on October 27 2015 the last one, only 9 days from the EU warehouse to my home), watches and some tech stuff and the price is unbeatiable, the shipping method is faster than expected and you can choose the warehouse stock ( China, Hong-Kong, USA or Europe).
If you have any doubt with the product or the order, the support team is always in contact with you and they solve any question.
Highly recommended!
I totally recommend Gearbest to anyone looking for gadgets at an excellent price/quality relation.
The customer service is very quick to respond and always finds a solution to the presented questions.
Purchased Meizu M2 note from Europe at low price.
Very good!
Gearbest is the best place to buy. I am extremely satisfied with the experience.
I brought a smart watch phone for unbelievable price. (nik - Indusara / order No. WW************** / Date - 04 November 2015)
Arrived on 26 November 2015
Payment and shipping methods are really good.
I would highly recommended Gearbest for online shopping. Thank you very much Gearbest.
It felt like I was trying to do business with a 7 year old child. All questions were answered vaguely with no real answer, instead I found myself constantly following up with other more direct questions.
Being a reseller of micro gadgets for the last 3 years and yet was treated with no respect whatsoever.
Hey Gear Best, wish it could have been a huge success but I'm now shopping with AliExpress.
Dear Gadget,
Thank you, we always welcome feedback from our valued customers.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Could you please tell us your order number so that we can offer you a better solution?
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Gearbest.com
Good seller. Shipment received very well packaged, fast delivery. I recommend this seller
GB is one of the best shops. The most interesting items are usually cheaper than on Ali. Also, coupons and points make them even better! :) It is really simple to get and use points.
You may also choose different shipping methods and add a tracking number (but it would cost about $2).
My order W**************
"It's a very wonderful shop
I adopted it entirely
I advised my friends to buy from it
It trusted site to use
I am sure it is well"
Gearbest is a wonderful site, i have been shopping at aliexpress but since i started shopping at gearbest i have been confident that my order are safe and it gets to my house safely, great seller, fast shipping, and good customer service i live in Nigeria...
My first few experiences with these guys went okay. I had a few orders come in fine. Then 1 they sold out and canceled. Waiting for the refund took a lot of back and forth with customer support. Now they sent me a used, broken quadcopter and I am back to fighting with customer support to get this resolved. I will provide an update to what happens in the next few days.
UPDATE: Customer service told me to wait 1-2 days, but now it has been nearly a week with no reply to any of my messages.
Dear Brandon,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards.
Gearbest.com
I stumbled across the Gearbest website when I was looking for some goods. Gearbest we're 50% cheaper than anyome else. As i was based in the uk I was a bit optimistic but I gave it a chance. Well after 7 days my order arrived it was as stated a genuine product and i couldn't be happier. Im so glad i found Gearbest and have now placed other orders with them. I cannot recommend Gearbest enough
Cool shop with great prices! Bought MX4 Pro 32GB for the lowest price I could ever find. The phone has been dispatched in 3 days and after two weeks of waiting I got it. The package arrived safely and just as described. GB promised to ship international version and they did it! Would recommend this shop!
Purchased a knife from this site. The price was the lowest. The shipping took a few days instead of weeks because they had a US warehouse. I would shop here again.
I ordered this product more than once. Problems never was. The shop itself is huge! You can find a lot of things for every taste at very good prices. Just want to note the large number of quality brands that can be found on Amazon. But here they are usually cheaper. With delivery also do not have problems. Not longer than in other Chinese stores. In general, I'm satisfied with everything. I will buy more here
I am very pleased with the store. Fast delivery, nice employees and good relations to the buyer. Very good prices and quality products!
Good website, prices & quality items, shipping has been on time with tracking No. 10/10
Parcel will be delivered in 30 days.
I ordered smartphone Xiaomi redmi note 3.
When ordered was the most nice price on the internet.
This product complies with the description on the website.
I recommend this store
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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Dear Bill,
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Gearbest.com