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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Ordered Xiaomi Redmi Note 2 16GB (W**************) from EU warehouse. The shipment takes 7 days to come. Great packaging, phone is original (checked code on Xiaomi official page). I fully recommend this shop!
Best seller, fast shipping, good price I am very happy, I quit smoking cigarettes, the opportunity is not expensive, buy a device."
Its obvious that most of these 5 star reviews are false when there are almost the same amount of 1 star reviews and nothing in-between. I have made hundreds of orders from Chinese based company's ether shipped from china or from Europe based stores and i have had overall good experiences and not had any major problems. First time i order from Gearbest (Europe store) my £50 camera goes missing in the post and after months of trying to sort it out i have given up. Might be good for low value items but i coud have bought the camera for £4 more new on ebay uk and would have had this sorted in no time.
GearBest is the best store! There are always low prices and high quality products. Shipping goods quickly and reliable packaging. I will continue to buy in this store!
I like this page because I can buy what ever that I want Is excellent for electronic item I will back to buy in gearbest.com.
Gearbest is a good store. The prices are low and the service is very good. I've ordered several times from this shop and every time the goods were well-packed and the delivery time was fast. I've already recommended Gearbest to my friends and colleagues and would recommend it to everyone.
I bought knive and survival tool. It have very low price and very good quality original product. Order was dispatched fast. Support center quickly responded to all my questions about products.
I would recommend gearbest and I am satisfied with the shopping.
Gearbest just refunds and cancels your order and don't even write why when you order about USD 10 and use your collected points to reduce the price, so when you think - "yes, I can use my points", then think again.
Dear Enn,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We wish to let the customer know that we are extremely sorry for the inconvenience we may have caused. Clearly, our communication fell short of the usual standard and, for that, we sincerely apologize.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
While the customer left a negative review, we are always happy to look closely at the feedback and implement improvements for the best customer experience possible.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Best Regards,
Gearbest.com
Excellent store! A very large range of products. Operative, accurate and polite customer service. Best prices. High quality of product. I recommend everyone.
Thankfully i cancelled my credit card so that gear best couldn't use my information to their advantage. This website is fake and just horrible. Lily is the only person on that website who "responds" to our complaints, but there is a problem... ALL OF THE MESSAGES ARE AUTOMATED AND SAY THE SAME THING OVER AND OVER AGAIN! I am FURIOUS with this "company" and will report this and get the website TAKEN DOWN!
DOOO NOOOOT BUUUUY AANNNYYTHHINNGGG FFFRROOOMMM THHHISSSS WWEEBBBSSSIIITTEE!
Dear Aaron,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Gearbest.com
I have bought several items from Gearbest. They arrive after 1 month, a long wait but according to their promise. One of the items was partially defective - 1 out of six functions did not work. I entered a ticket and they resend a good one to me after another month. I appreciate that very much. Other products are ok for the price paid. The last item I ordered di not arrive after 2 months and I put in a ticket. They promise to resend it. I am waiting to see the solution and am quite confident that they keep their promise. Will write to let others know later.
I ordered a Elephone 8000 and I got it after a short period of time without any problems. The quality of the Handy is just how the description said. And the prize of the product for that? It is a dream to get a Smartphone like that for a Prize like that. The Power of the CPU, the design, the battery power and everything else of the handy is just perfect. I have no problems and I'm very lucky with this smartphone!
I asked the support a few times and everytime I got after a short time a very nice and polite answer, that was also very helpful. There were all informations that I asked for."
Veery nice shipping time to germany.
Veery good products and the quality is awsome!
The support is very helpful if you have problems or questions.
Long time customer and it goes on.
You wont find better prizes... and what they offer, is what you get. There is a small issue in the time they ship the package, usually takes a couple of days more that they offer, but if your not in a hurry, this is the best place to buy. They use DHL as courrier that usually has the better delivery times from China to any place in the world, and in my particular case. Mexico, the best one in passing your package throw customs, less than a day, and they usually takes the invoice as reference to tax your product.
"This was my first shopping with Gearbest and i am satisfied. You will get the same as you see on website. Good customer service. Happy to buy more stuff from Gearbest. :) "
This store is highly recommended by me. Not only you will find the best prices it has also guaranteed fast order receivement.
Iit was my first time to buy in this site. Telephone leagoo elite 5. Very good phone in the best prise in the web. Will buy more againe
My favorite Chinese online store. They provide fast shipping without delays and great prices, They selling original Xiaomi really cheap.
I ordered and paid for a DOOGEE F3 PRO phone in early September with promise it would ship out in 6-7 days. After a month or more of empty promises they7 told me it was no longer in stock. I then chose a similar second choice phone for slightly more money. They asked for the difference in price to be paid and stated it would be in stock SOON. After a few more ignored e-mails I decided the writing was on the wall and settled for a poor third choice mainly because it stated it was in stock in the EURO warehouse. This did arrive fairly promptly but now nearly two months after my initial order. This phone is not brilliant (TCL 3S).
I will never use Gearbest again and would not recommend you do either!
Dear tim,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
It may get damaged during shipping.
We have sent you an email to ha*****@gmail.com. Could you please check and give a confirmation back?
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Gearbest.com
I ordered product that was really bargain. It arrived quickly and in good shape. I was wandering if it was genuine (power bank) and check it in many ways - it was genuine! I am really satisfied and will purchase at their site again definitely.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
Dear ashley,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.
Could you please tell us your order number so that we can offer a better solution?
We want to say thank you for providing us with important information about your situation.
Gearbest.com