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Gearbest
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Gearbest

gearbest.com
Mexico
1 review
1 helpful vote
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The Big great page
October 30, 2018

As for offers it is very accessible! And shipping much better, the shipments meet the estimated time and is what makes it an excellent page. Customer service will serve you in the best and fastest way possible, great customer service. And benefits when buying, as well as coupons and points that will give you discounts on your next purchases, very interesting and great the truth. Great page 10/10

Date of experience: October 29, 2018
Brazil
1 review
0 helpful votes
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My rating
June 22, 2017

Gearbest, I have nothing to complain about, they are reliable and great support, I have never had problems with my purchases and it is trustworthy.
I want to buy more products, are well taken care of in shipping, arrived in perfect condition the purchases I made, recommend if you have not bought in gearbest, recommend, reliable and safe, the price is better, easy to find products, recommend 100%.

Date of experience: June 22, 2017
Poland
3 reviews
4 helpful votes
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I love this shop, so I wanted to recommend it to everyone. All my family and friends are using it. Thousands of promotions, but true 90%. The goods are usually sent immediately. I have already bought 100 items in the gearbox and I have to admit that it is professional service. I buy an item in the flashsale promotion and after an hour I have information about the product packed then sent and in 2 weeks I have a package of security at my place. And it's always the original thing. I am very inquisitive, for example, I always check the batteries with real capacity and it is always what the gearbest declares. I recommend GearBest to everyone.

Date of experience: December 2, 2017
Texas
1 review
0 helpful votes
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Gearbest is a great website for all your needs i have bought many things from them and rarely ever had an issue with a product, Most recently i have purchased a bicycle headlight and it arrived quickly and worked perfectly. They also have great customer service i did have 1 order which arrived broken and they quickly helped me to fix the issue all and all great company

Date of experience: July 2, 2017
Albania
1 review
0 helpful votes
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Great Online Shop
June 13, 2019

I really love Gearbest. It has good products with a competitive price. The shipping is fast, low cost or no cost at all. Great response time for issues and a really good costumer service. I would suggest that more people should use gearbest.

Date of experience: June 13, 2019
Poland
1 review
0 helpful votes
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I recommend to all gearbest.com. Great things for a low price. As an example, I will describe here one of my orders:
WWP************** of Oct 26,2017
I ordered from the gearbest store the item: 25 in 1 Screwdriver Wallet Kit Repair Tools. The delivery was fast and easy. The item itself is great, it is very well made and handy. I do it for phone and other electronic repairs. It writes perfectly, and all this for a low price. See my review on the gearbest page!

Date of experience: December 24, 2017
GB
1 review
5 helpful votes
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Worst Customer Service
December 3, 2015

I ordered on 26th Nov. Even after 7 days my order is still in processing. First they take money from customer's account and then they ask the customer to prove that the customer is not a fraud. WOW! That's crazy. Fine, I proved I am not a fraud. I sent the details you asked me to, now what. When I raised a ticket about my order they told me "Now we have arranged your shipment already and can ship it to you in 3-5 days". But even after 2 days still the order is "processing". No dispatch details received.
Bull$#*!. Worst part they have a live chat service for pre-sales but if u have any issues after purchasing you raise a ticket and they will reply within 24 hrs. It like pre-sales they resolve all the issues, post-sales once the money is in they don't care.

---- Update----
I ordered action camera and accessories. Finally dispatched the order. But the best part is they dispatched only accessories, camera is yet to be dispatched.

Date of experience: December 3, 2015
Lily L. Gearbest Rep
over a year old

Dear Sejas,

Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.

We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.

Gearbest.com

Mexico
1 review
1 helpful vote
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Reliable shopping site and low prices
January 16, 2019
Updated review

GearBest has a wide variety of products, the shipping prices are very cheap and the waiting time is short. I have not had problems buying here. Shipping costs vary according to the waiting time, but they are all quite cheap. I recommend it totally.

Date of experience: January 15, 2019

Reliable shopping site and low prices
January 2, 2018
Previous review

GearBest has a wide variety of products, the shipping prices are very cheap and the waiting time is short. I have not had problems buying here. I recommend it totally.

Date of experience: December 31, 2017
Italy
1 review
1 helpful vote
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I've bought on this store alot of different thing and i never had a problem, the items were perfect, just like i through, i found quality at the best price, another thing that i love about this shop is the express shipment, thats is fast (10 days to italy plus 1/2 days for dispatch), cheap, traceable and safe.
Their support is also great and fast, ready to help you with all your question.
So i recommend it to anyone that is looking for electronic and more item at the best price and with the best service.

Date of experience: March 26, 2017
Belarus
1 review
0 helpful votes
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The best shop
December 10, 2015

I've ordered charger from Gearbest.com and I've been pleasantly surprised by the product and prices. The descriptions are accurate and shipping has been within the timelines given. I'm very satisfied. I have already recommended this site to several friends who have placed orders already

Date of experience: December 10, 2015
Mexico
1 review
1 helpful vote
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Gearbest
February 28, 2018

I bought a different kinds of items and service was excellent, when i had a problem or doubt about my order always answer my questions very fast.
I´am so grateful with the service and the products.
And Gearbest is the best website to shopping.

Date of experience: February 27, 2018
Utah
1 review
2 helpful votes
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RIP OFF
January 14, 2016

Worst rip off of a company! I bought an rc car and it worked for 5 minutes. I asked for a refund or replacement and they offered me $6 for $60 I spent! Very hard to deal with... what a joke and inferior products.

Date of experience: January 14, 2016
Lily L. Gearbest Rep
over a year old

Dear rod,

We're extremely grateful for your constructive feedback.

We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.

It would be very appreciated that you could reply us in original tickets.

Many thanks.

Gearbest.com

Poland
1 review
0 helpful votes
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The best option for shopping
May 3, 2020

I started using Gearbest for the good prices compared to other stores and what I like the most is the issue of choosing everything about shipping, since other stores do not give those options if you are not in the country of that page.

Date of experience: May 3, 2020
Poland
1 review
0 helpful votes
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Gearbest provides me with the best of Chinese electronic products at the best price.
I m quite satisfied with my shopping experiences from GearBest.com, the products that I bought are all good and according to their descriptions. Customer service is also quite very good.

Date of experience: June 23, 2017
Luigi S.
Italy
3 reviews
2 helpful votes
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My experience with this store is really good, in fact I often buy from this store without encountering any problems.

Shipping is always at around 15/30 days, that's because I live in Europe.

For the rest products always good and perfect and quick service.

Date of experience: June 2, 2016
Canada
1 review
0 helpful votes
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I have been buying products from Gearbest for some times now and I always found that they have the best price and good products, last time I bought a Xiaomi car DVR from them with great discount and the shipment come within 2 weeks (no shipping fee) and the packing is very secure. They also have a excellent customer service, all questions were answered within 24 hours and they have a nice refund and warranty policy. One time my shipment was lost and I received a full refund from Gearbest. I can buy from them with confidence.

Date of experience: December 31, 2017
Netherlands
1 review
1 helpful vote
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I've bought several products here, and the story was the same with all of them.
They were all of pretty good quality. Not the best you can get, but cheap and still very good. Shipping time is different for everyone, but for me it takes about a month before a product arrives. This is of course very long, but a lot of times it's free shipping on a product that cost a few euros, which is very rare on other websites.

Date of experience: June 29, 2020
Portugal
2 reviews
2 helpful votes
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Hi,
This order n. º **************099, never arrive to his destination. I bought it in April at the Gearbest site. The seller, Michelle Tech Store, claims that I received it but does not provide me with proof, signature of receipt of order.
The local post office already told that the tracking number RM*******LV, never arrive to my country, Portugal.
Im talking with Gearbest client support since June and until now there was no development of the situation. I'm out of order, without my money and without any response or support from Gearbest.
I want my money, i want my refund, I wish to be treated with respect.

+1
Date of experience: November 18, 2020
Lily L. Gearbest Rep
over a year old

"Dear Carlos,

Thank you for taking the time to write a review.

We at Gearbest offer many different shipping methods with varying shipping times and prices. We will always do our best to meet the customers shipping needs.

For more details on our shipping methods and whether free shipping is available, please see here:
http://www.gearbest.com/about/shipping-methods.html.

Please offer us your order number or you can submit a ticket to our support center and write the subject as "complaint from sitejabber.com".

We look forward to hearing from you.

Gearbest Customer Service Center"

Portugal
1 review
2 helpful votes
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Third order - Excellent
July 10, 2018
Updated review

This order was exclusively to batteries, because it's not possible to make a order with different types of products, like as batteries.

The delivery timing was close to the end, but it was my first order with the shipping method from "EU Registered", not bad comparing with "Spain express".

Overall i consider a excellent service :)

Date of experience: August 3, 2017

Second order - Excellent
July 3, 2017
Previous review

After the first order that have a excellent impression, i make a second order with more products.

The result overall was equal excellent like the first order.
Several products, one delivery!

Excellent products and match the description!

Recommended!

Date of experience: July 3, 2017
GB
1 review
0 helpful votes
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Was a bit dubious at first, bought some cheap stuff from GB and no problems but this was a bit more money. Ordered a Doogee F5 on pre-order, thinking I would be one of the first few to get it. But had to wait 6 weeks after release date, I think this was mainly down to Doogee not gearbest, but a bit of information would be nice from GB. Sent and email asking what was going on, nice concise replies, just a bit slow to actually reply. Would use again and recommend

Date of experience: November 20, 2015

Overview

Gearbest has a rating of 4.2 stars from 10,718 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.

service
3,487
value
3,463
shipping
3,495
returns
2,587
quality
3,442