This is one of my favorite online stores. I keep coming here to search for the novelties and see the best deals available.
Never had a problem with the store, and already had a refund, for a good that unfortunately did arrive at my house, no problem.
The items that I order are of nice quality and fit the purpose - really slim iphone cases. What I like is the pretty fast delivery in Europe. I had ordered around 10 times and always received the products in good condition and not at the postal office, but at the address. Cool!
Since 2014 I am shopping from gearbest
I have bought a lot of products. Without problems
What distinguishes gearbest from other sites
It is characterized by superior treatment by the support. And guarantees the rights of its clients
It has good products, high quality and reasonable price.
I've been making purchases with GearBest since 2015, more that 30 goods have been bought since than. So I can honestly say that GearBest is great online shop with huge amount of proposed goods, nice prices, pleasant system of discounts and bonuses, very friendly and polite service. Regarding to the shipment, I am from Ukraine, and all my purchases delivered safly without any damage in terms of 10-14 business days.
It's the best site for me because they have excellent prices on products and exceptional after-sales service, I receive my packages always on time. And once I received a package damaged by DHL I received a second package after barely a week. Gearbest cares about its customers.
The site is transparent, easy to navigate, you can get a super deal every day. The payment method for orders is simple and has a lot of payment options. Orders are as described and delivered at a fast pace. Contact with support very fast and nice. I highly recommend this store!
Regards
Grubson930
I've bought many great items from Gearbest.com and I am satisfied with then on 100%
The shipping is very fast but also very cheap, you can take insurance, so you can buy with no risk.
All the items are original and 100% authentic and customer support will help you with any issue
I live in Turkey and I shopped several times from more than 10 foreign sites. I find the best prices in GearBest for the products I am looking for. I always find campaigns and discount coupons. Support services are focused on solutions. If you will buy something Look at the GearBest first.
I have had many successful transactions with Gearbest, always being satisfied with the received product, shipping time and price. The biggest advantage of Gearbest is it's Customer Support, which is very responsive and helpful. I look forward to many more transactions in the future and would definitely recommend this shop to others!
My first experiance with the Gearbest was when I bought the new phone.
I've tried searching in the other shops to find the best price, but none could offer any cheaper.
I'm really happy with the support that Gearbest gave me in answering all of my questions.
They are really fast and professional.
I bought so many things, never a problem, fast delivery, product arrived in maximum 11 days, have LOWEST prices on the web, in the world!
The customer service and friendly and prepared.
I love gearbest!
"very good shopping experience with gearbest website.
The payment is very easy and you can pay with PayPal too.
I really satisfied from the item condition and quality.
Good purchase, quick response.
I'm really satisfied."
The best way to buy your gadgets, excellent prices and support!
The items came really fast from China, they were on excellent conditions and worked as described.
Also the prices was better than other sites.
Really satisfied with customer service, products quality and prices. Recently got he order with kitchen thermometer which is fantastic. It is not a problem to deal with everything with their specialists. Prices reasonable. Totally recommend!
Hello everyone, I am Mike! I have the opportunity to use and interact with GearBest website!
It was an amazing experience and I strongly suggest it!
Very easy navigation, great offers, and unique shipping system.
It is the best online store to buy from China. Fast deliveries and excellent and original products.
I ordered many products on this site and I was always satisfied, especially for prices and delivery time
I ordered two scooters and paid through PayPal. Now I'm getting emails demanding copies of my drivers license and credit card.
I refuse to provide either of these to some Chinese company. And it is impossible to contact them to discuss this issue.
So I guess I'll just do a chargeback on my credit card before this scam goes any further...
Dear Debbie,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We are sorry for the inconvenience. Please understand that we DO NOT ask for photos of your drivers license or credit card to prove your identity for no reasons.
We only do that when there is a problem occur during the process of your money transaction. The reasons can vary from customer to customer.
For example, sometimes there are fraud orders, in order to make sure that it's not someone else purchasing items using your account, we have to ask for payment identity.
It is for your own good. If you cannot offer the identity, we are not supposed to send your order.
Could you please tell us your order number or ticket number so that we can provide our better service?
We want to say thank you for providing us with important information about your situation.
Gearbest.com
I had bought a endoscope camera for my android phone back in September 16,2015. I still haven't gotten my order and I can't even submit a ticket to resolve this matter. Just have to chalk this one up as I have lost my money. Never again i will buy from this fake company and I will warn anyone that plan to get anything from them. JUST DON'T.
Dear TONY,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products safely and efficiently.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards.
Gearbest.com
The best place where to buy electronic gadgets top brands in China at very competitive prices, often held sales, authentic products, reward points and the most important advantages: fast delivery (14 days to Ukraine), responsive support, excellent packaging ( fixing weight of the parcel in the photo in order detail), payment paypal with protection - it all is Gearbest
I have bought a OnePlus5 at Gearbest in the beginning of August and the product took almost 40 days to arrive (but all of this is brazil's customs fault). I was anxious and worried because some batches of this phone had problems with the charger. But...
As soon as my phone arrived, I was so happy! It's lightning fast and there is nothing like this at this price in Brazil. The support was great answering my questions about the delivery time also.
Overall, the experience was great and I have nothing to complain.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Gearbest has a rating of 4.2 stars from 10,718 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.
Dear Dawid,
Thank you for your feedback.
We are striving to make improvement for every aspect.
We're always happy to help, so please feel free to contact us in the future.
Many thanks,
Gearbest Customer Service Center