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Gearbest

gearbest.com
Brazil
1 review
0 helpful votes
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Best prices and products' quality
April 16, 2019

I already bought lot of products related to computer parts. From a pen drive to a high speed SSD M. 2 memory. All of them came in great condition, working very well. The website has great prices and very cheap transport costs, sometimes free.
The support works very well, honest and quickly.
I am a Gearbest costumer since 5 months ago, already bought 4 times, and really recommend this website, really.

Date of experience: April 13, 2019
MD
1 review
0 helpful votes
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When I needed a good charger for ******* batteries I looked through Gerabest's goods and found it! It was Miller ML-102 charger with a price so good I never could imagine. Customer service explained me that this charger is mostly for unprotected batteries. So don't hesitate, you may ask them anything about the item you want to buy.
Thank you Gearbest for fast delivery.

Date of experience: February 29, 2016
Ukraine
1 review
0 helpful votes
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GearBest experience
November 26, 2017

My shopping experience was just great!
I received the purchased items in around 14 days to Ukraine.
The website is very user-friendly and the ordering process is very streamlined. In addition the store have many sales and promotions so I can save money.
I can recommend this store if you looking for cheap and good qualirty products, friendly support team and short shipping time.

Date of experience: November 26, 2017
RU
1 review
0 helpful votes
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Excellent shop.
November 20, 2017

Excellent shop.
I came across the Gearbest site looking through the Internet in search of various useful and necessary things from China. It turned out in the Gearbest store to do it very conveniently, since all the goods are in one place and are sent by the same package. When shopping, I really liked that every time the goods were delivered in the shortest possible time, and each invoice contains a bill of lading.
Separately, I want to note the price policy, it is very loyal and flexible. Especially pleasing is the set of discounts and low prices for quick purchases.
All these moments only spur interest and desire to continue to buy in Gerabest.

Date of experience: November 20, 2017
GB
1 review
5 helpful votes
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I bought a phone for my 9 year old birthday on 6th September. The phone was not working and I had to return it at a cost of £12 by international signed for. Royal Mail states it was delivered on Tuesday 29th Sept. I cannot get anyone to acknowledge receipt or confirm shipping of repair or replacement. Basically I have lost £116 and my daughter's birthday ruined. I buy regularly online and this is the worst company I have dealt with in my life. Stay away - you will lose your money.
UPDATE - After repeated requests for confirmation of receipt of phone and no response, I posted this review and opened a dispute with Paypal. I then had instant and daily communication. Unfortunately the offer of a replacement phone was conditional on me closing the Paypal dispute which I declined as if the case were closed it could not then be reopened. A subsequent offer of a refund was also conditional on closing the Paypal dispute. I again refused and have now escalated to a Paypal claim.

Date of experience: October 6, 2015
Lily L. Gearbest Rep
over a year old

Dear michael,

Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.

Could you please tell us your order number and the problem you encountered?
So that we can offer a better solution?

We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.

Best regards,
Gearbest.com

Portugal
1 review
0 helpful votes
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My favourite store
January 22, 2018

I've been using gearbest for a while now and i love it!
The products match the description and the costumer service is aces!
The shipping methods help us track the orders and the shipping times are usually respected...
The store app works well!
The payment via PayPal gives us security to buy in case our order gets lost
Will continue to use it everytime!

Date of experience: January 20, 2018
Algeria
2 reviews
4 helpful votes
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Gearbest order shipment
October 25, 2019
Updated review

Gearbest develops its work in shipping always, to receive your orders in time and at a reasonable price, and in good condition. And there is always flash sales and discounts to give you best price try it now it's the best for you.

Date of experience: October 20, 2019

Gearbest is the best
June 3, 2019
Previous review

1- Gearbest have a good products and good price for everyone.
2- They have a fast shipping, not 60 days!? It's from 3-7 and 15-25 days Max 30 days.
3- Customer service agents solve your problems immediately, or in 24 hours.

Date of experience: June 1, 2019
Romania
1 review
0 helpful votes
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Shopping at Gearbest
June 21, 2019

I've recently bought an item from Gearbest for the first time. I was very impressed about the quality of their service and multitude of products available which have discounted price.

Shopping on their website gives also other advantages beside the good services and reduced prices you can also earn GearBest points from their loyality program which can be converted to reduce the item price even more.

I highly recommend using GearBest!

Date of experience: June 20, 2019
Texas
1 review
0 helpful votes
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I ordered 6 shirts from Gearbest. They looked awesome in the photos and the prize was too good to pass up. I got the shirts and they were the correct sizes, at least that is what the tags say. I am 6' 3" tall and 238 lbs. I ordered XL and XXL. Most XL shirts fit me perfect. I do not know if this were children's XL or a small Asian XL. But they were not even close to fitting. In fact they were all different size's with XL tags. Only one shirt did fit and that was the XXL. The other 5 shirts would not even close, there was a one foot space when I tried them on, seriously. Do not buy from Gearbest, at least not clothes. Also the shirts do not look like the ad.

Date of experience: March 6, 2015
Ukraine
1 review
0 helpful votes
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Xiaomi Redmi Note 4X
February 7, 2018

I want to leave a review about the purchase of the phone on the site Girbest. First of all, I was attracted by the price, in comparison with other sites. After registration and payment of the order, the parcel came quickly enough, packed neatly. Box without damage, complete set. The phone works just super, very satisfied with the purchase. Very juicy and colorful screen, high-quality camera. Also for the purchase bonuses are added, which I plan to use as a discount for the next purchase.

Date of experience: February 6, 2018
Brazil
1 review
0 helpful votes
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The perfect website for gadgets
July 13, 2017

I couldn't be happier with the quality of my order from GearBest, besides all the good prices and incredible products they have a really good Customer Service, and get in touch with us to make sure we're satisfied with our orders.

I'll most certainly buy more things there and recommend the website to my friends.

(the shipping time may take some weeks, make sure you're not in a hurry to get your order)

Date of experience: July 13, 2017
Nevada
1 review
0 helpful votes
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"I ordered my Cheerson cx20 from Gearbest. I did my homework shopping around for the best available price. Everything led me back to Gearbest. They had the absolute best prices on the Internet. I was also very happy with their shipping and turn around time. I received the package in a timely manner and the packaging was above and beyond acceptable. The product contents received was exactly as described. I look forward to doing business with Gearbest in the near future and would recommend them to everyone. Great job Gearbest.com. Keep up the great work. "

Date of experience: November 16, 2015
South Carolina
1 review
7 helpful votes
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Ordered from them on Nov 28 and they promised an item would be delivered in 12-15 buisness days. This was a christmas gift for my son. When I contacted them on Dec 17 they had not even processed the order! Will NEVER order from them again. Now I am scrambling to try to find this item!

Date of experience: December 19, 2015
Lily L. Gearbest Rep
over a year old

Dear katy,

Thank you so much for your important feedback. We are always very grateful to hear from our customers.

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.

We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.

We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.

Thank you again for bringing these matters to our attention.

Best Regards.
Gearbest.com

Estonia
1 review
0 helpful votes
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Good place to buy stuff
December 22, 2019

Gearbest has been very good site to buy xiaomi things and other stuff also. When the Mi Band 4 got out, GearBest was the only place i could get it with reasonable price. Delivery was fast and everything was ok. Most of the times gearbest show good recommendations. I am gonna keep using GearBest. One time there was an issue with backorder things, when i waited for months and then got a refund.

Date of experience: December 19, 2019
BA
1 review
0 helpful votes
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Incredibly good
September 22, 2017

Hi. I'm VIldan and i want to share experience. I bought on gearbest.com a few products and I got all packages. All was okay, good quality. Gearbest have good customer service, I recommend this site.If something is not clear to you, feel free to contact support or ask me. I'll help as much as I can.

Date of experience: September 22, 2017
Florida
1 review
4 helpful votes
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Unacceptable waiting time, customer service is horrible!
2 months, and I'm still waiting for my order. It took them 18 days to dispatch the item, which they never told me. Today was the first time, I was actually able to talk to someone, previously they didn't give me a straight answers or they ignored me. Still, the person on the phone could not give me a valid reason for the delay. They talk about 30-35 business days as estimated time for delivery, which is still overdue today! They don't offer any compensations for their horrid service, this is an absolute joke!

UPDATE: 12th of March, STILL WAITING! They don't allow me to cancel the order either!

Gearbest attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 12, 2019
Lily L. Gearbest Rep
over a year old

Dear Katalin,

We apologize that you are experiencing issues with your order.
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Please note that the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other extenuating circumstances.
The shipping time frame is valid regardless of the tracking site updates and availability.
You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html
We have offered you a tracking number via our Support Center.
We have sent a message to you about your case via our Support Center.
Please check this and reply back to us.
We look forward to hearing from you.

Gearbest Customer Service Center

Ukraine
1 review
1 helpful vote
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Nice Bluetooth mouse
March 19, 2016

In the end of last year I decided to buy new blutooth mouse for my laptop because previous as broken. My brother told me to look it up at Gearbest because here is good service and low prices. I made my order and start wait for my mouse. 18 days later I took it from post office. Product quality is good, shipping fast and nice service. I think this store is trust seller.

Date of experience: March 19, 2016
Tennessee
1 review
5 helpful votes
Follow Li J.
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First they should tell people their stuff is coming from China they failed to mention that on site.If I had known up front I wouldn't have ordered. I ordered earphones 16 days ago still not here. I will not recommend or buy from again. Once or if I get them I might change rating for quality.

Date of experience: March 2, 2016
Lily L. Gearbest Rep
over a year old

Dear Li,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.

We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.

Could you please tell us your order number or tracking number or ticket number so that we can follow your issue?

We value your patronage and wish to continue serving you in the best way possible.

Best Regards,
Gearbest.com

Poland
1 review
0 helpful votes
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This shop supports always a highest quality and original product.
I got a ulefone be pro and it's amazing, it was shipped fast and all good, no complaints.
Parcels are always sent on time, no delays. Excellent service, fast delivery, good redeemable bonus program.
I really like buy at Gearbest.com

Date of experience: April 24, 2015
Germany
1 review
0 helpful votes
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I have made purchases in Gearbest many times and have only a positive experience.
I have bought an LiitoKala Lii - 100 Smart Universal Battery Charger.
My order was delivered quickly, shipping to Germany took about 2 weeks. The items and packaging were not damaged. To the Positive, I can also include various options for delivery (including free delivery) and payment (including PayPal) I would recommend.

Date of experience: July 26, 2017

Overview

Gearbest has a rating of 4.2 stars from 10,718 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.

service
3,487
value
3,463
shipping
3,495
returns
2,587
quality
3,442