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Gearbest

gearbest.com
RU
1 review
0 helpful votes
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Excellent shop
November 27, 2017

I'm happy with the shop. I often ordered everything in the Gearbest store at the highest level. Prices are pleasantly pleasing. Fast delivery. My last order W************** of the track *******359 was delivered in 19 days. I recommend to everyone!

Date of experience: November 27, 2017
Ohio
1 review
5 helpful votes
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Thieves!
October 21, 2015

Do not buy anything from gearbest.com. I ordered a phone on September 15th and still have not received it. And all the users that put five stars on here it is the same person. So they are fake users. They logon as different users and post fake posts. I am computer hacker by profession, when I looked into their profile they come from 3 to 4 computers.

Date of experience: October 21, 2015
Lily L. Gearbest Rep
over a year old

Dear Steve,

I want to start by extending our thanks to you for providing your extremely valuable feedback to us.

From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.
Could you please tell us your order number or ticket number so that we can offer a better solution?

We want to say thank you for providing us with important information about your situation.

Best regard,
Gearbest.com

Brazil
1 review
0 helpful votes
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Great shipping process and products
July 27, 2019

Bought three different items from three different suppliers and they just packed everything in one box and charged me a dirty cheap price. Needed a very specific set of items and they were the only one to provide me with so cheap shipping price.

Date of experience: July 27, 2019
RU
1 review
3 helpful votes
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A great online store
January 26, 2018

Use of the site for two years, has made 25 orders. Very pleased with the quality of the product and customer support. Pleases a large selection of delivery options to suit every taste. There is a system of discounts, and also get points for the purchase of goods, which is partly to pay for future orders. I plan to continue to use this online store. I recommend to all!

Date of experience: January 26, 2018
Brazil
1 review
0 helpful votes
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On my first purchase, the experience with the gearbest could not have been better. Besides the whole site being translated into Portuguese, the prices are really excellent and I still had the facility to make a purchase in installments.
We Brazilians, we know the gearbest through people who have been customers and recommended. To this day I have not met a person who did not recommend the online store.
I hope the relationship with the gearbest is always the best it can be.

Date of experience: July 25, 2017
Germany
1 review
0 helpful votes
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I think these guys did great job! Great job! Excellent seller! Great product! I got very kind and customer oriented interaction during the transaction. This was the best case among all purchases that I experienced in Chinese obline shops. Price, quality, delivery time, packing, customer communication and business attitude are all satisfactory! Thanks to two kind contact persons! From that time I have bought many more things.

Date of experience: November 9, 2017
West Virginia
1 review
3 helpful votes
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Got a full refund
October 13, 2015

I ordered some lights and only half of them came the other half of my order probably got lost but I am very happy that they gave me a full refund within 7 days, I was very surprised that they did not want me to send back the items that I received and just refunded me for the entire order. Very quick customer service even though it was through those tickets that they open for the case. My opinion is that they are too far for the items to be on time plus I know that post offices in Europe loose a lot of packages from the experience I already had with them. Since I already got part of my order in its common sense that they sent it to me but never made it to me because of the third parties. They even sent me a picture of the two packages when they were being sent to me. I know how they look like but one of them never made it to me unfortunately.

Date of experience: October 13, 2015
Lily L. Gearbest Rep
over a year old

Dear kira,

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.

We will send you an email to ******chus@yahoo.com. Please check and give a confirmation back.
Thank you for your time.

Best regards,
Gearbest.com

India
1 review
0 helpful votes
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It's excellent place for shopping here, I find this by internet, I did shopping sometime from here and I had 2 time trouble but the gearbest Custer staff helped me with very carefully.
I recommend this place for everyone who wants to purchase good quality without worrying and with satisfaction.

Date of experience: February 20, 2018
Illinois
1 review
0 helpful votes
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Great for clothes!
January 22, 2016

I've been on a buy-clothes-direct-from-China kick lately. Sometimes it's great (cheap and good), sometimes not-so-great.

Gearbest has definitely been a great experience. Good prices, responsive customer service. (remember, everything ships from China, so it'll take a while... like ~3 weeks to get to you. But that's why it's so cheap.)

Date of experience: January 22, 2016
Michigan
1 review
0 helpful votes
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Dont bother
October 23, 2017

Ordered a month ago, still not shipped and they have not answered any om my 5 requests. Asked for refund today, i'll probably have to go through my CC to get a refund. Good prices don't mean a thing If they don't actually send the items. Stay far far away

Date of experience: October 23, 2017
Lily L. Gearbest Rep
over a year old

Dear Don,

Thank you for taking the time to write a review.

We at Gearbest offer many different shipping methods with varying shipping times and prices. We will always do our best to meet the customers shipping needs.

For more details on our shipping methods and whether free shipping is available, please see here:
http://www.gearbest.com/about/shipping-methods.html.
Your order has not been shipped due to the shipping method problem.

We have offered you a solution to your issue via our Support Center. Please check this and reply back to us.

We look forward to hearing from you.

Best regards,

Gearbest Customer Service Center

Ohio
3 reviews
7 helpful votes
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My items have all been related to RC aircraft - micro multicopters, spare parts, batteries and the appropriate chargers. It's interesting that they came from four different places, New York, China, Netherlands, and Sweden. Apparently they ship from wherever is closest and has the item. Everything arrived and works quite well and arrived pretty much in the time I'd expect or sooner (As in the case of the one from New York.)
I'd recommend that you take a look at them since the prices are very good. Just use good sense and check things well because you might find the same thing listed at different prices, Also you good judgement when making any expensive purchases because I've seen that customer service from many places in China to be somewhat of a problem.

Date of experience: February 28, 2016
Brazil
1 review
0 helpful votes
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Gearbest is the best online shopping for many categories of products, it has fast shipping even for my country (Brazil). The products quality are excellent. And if you need any support, the gearbest team is always ready to solve your problem. I recommend Gearbest for all the friends I have.

Date of experience: October 21, 2018
Italy
1 review
0 helpful votes
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Interesting seller
December 30, 2017

I've been buying from them for over a year. I bought several products, Gearbest have been always precise in their descriptions. Valid products received at a good price and in a reasonable shipping times. They are also very courteous and offer discounts and good after-sales assistance. I am very satisfied.

Date of experience: December 29, 2017
New Jersey
1 review
0 helpful votes
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Gearbest: The Online Store of Online Stores
August 14, 2019

I always had the desire and intention to shop online or online, but initially I had no idea where I could find a safe and reliable portal to make my purchases.
I heard rumors from my colleagues claiming that there are reliable, international stores where I could shop and the products could reach my parents and no problem.
So one of them recommended Gearbest to me with proof of arrival.
With this sample, I decided to risk making a purchase at gearbest, I confess that it was not easy due to doubts, but after making my first purchase at gearbest, in less than a month the post office agents were calling me to be able to do so. I pick up my order, I was happy and surprised at the same time.
I am here today, bearing this testimony that gearbest is the Online Stores store.

Date of experience: August 14, 2019
Brazil
1 review
0 helpful votes
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Great store for online shopping! Best prices!
November 8, 2017

I bought Gearbest a long time ago! And the store never disappointed me. Good prices and generally ship the goods fast. There are delays, the only defect I see so far. But when I needed help or a refund I was answered quickly and everything went well. I recommend the store to all my friends and acquaintances long ago! And now, I recommend it to everyone here!

Date of experience: November 8, 2017
Portugal
1 review
1 helpful vote
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I've been buying from gearbest since their very first year, and my shopping experience has only been improving since then with every single one of my orders.
Their products are extremely detailed in their respective pages, and you always buy what they advertise, their quality is unquestionable and their prices are most of the times the best in the market.
Their support center is amazing, always ready to help you with no reservations, even if there's been some time since you bought your order. One such example is the order number i'm refering in this review. There was a problem with the graphic board of this android TV Box, and they promptly gave me several options to resolve my problem from the replacement of the item to the reimbursement.

Sincerely one of the best shopping experiences you can find online.

Date of experience: May 13, 2019
Nevada
1 review
1 helpful vote
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I ordered from Gearbest and was told my package would arrive in 10 days. Never told about any option to pay additional fee for tracking a package. What BS as I have never paid additional to insure someone ships my package I have paid for. When I contact customer service first time they state I will have my package in 25 days. Now the date comes due and they tell me it will be 45 days and then they tell me I should go stand in line at my post office to see if my package was delivered. Also look at the form letter responses from them attempting to disguise customer service. Who are these crazy people. Avoid them at all cost. Now I am out my purchase and no resolution in hand.

Date of experience: October 4, 2015
Lily L. Gearbest Rep
over a year old

Dear Jim,

I want to start by extending our thanks to you for providing your extremely valuable feedback to us.

From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.
Could you please tell us your order number so that we can offer a better solution?

We want to say thank you for providing us with important information about your situation.

Best regard,
Gearbest.com

Brazil
1 review
0 helpful votes
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Awesome
December 16, 2017

It's awesome. The prices are awesome too, things that I would usually pay 100$ here In Brazil, I can pay 50 or less, I just need to be patient. I'll buy at GB more times, because with them I'm able to have the best experience plus good prices.

Date of experience: December 15, 2017
California
1 review
1 helpful vote
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Product shipping was slow, but to be expected, just need to stay on top of them throughout the process. I would have had a good experience with them but one of the pins on the charging cradle was broken upon arrival. I asked them to send a new cradle since I can't charge the phone without a cradle. They offered 3 solutions, one was a $8.00 credit or a $10.00 store credit, or I could get a replacement for a new watch for $40.00. The problem with this is that these cradles you can't get in the United States, so the credits would still leave me with an unusable watch, and the other option would be to spend another $40.00 and have 2 watches but can't really sell one without the cradle and what's to prevent the cradle or something else coming damaged again. Could have been a good experience but you are cautioned that if something comes damaged or not working you are out of luck. Very poor customer service!

Date of experience: October 22, 2015
Lily L. Gearbest Rep
over a year old

Dear John,

We are so grateful for this feedback. It means a lot to us.

We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell.
Could you please tell us your order number or ticket number so that we can offer you a better solution?

We want to say thank you for providing us with important information about your situation.

Best regards,
Gearbest.com

Italy
1 review
0 helpful votes
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I recently contacted the support of gearbest because after making an order, part of it was not sent because some items were not available. The problem has arisen during the Chinese New Year and yet I was contacted within a few days.
The support has been very kind and solved so egregious my problem.
If you have a problem definitely you are glad you did.

Date of experience: March 16, 2017

Overview

Gearbest has a rating of 4.2 stars from 10,718 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.

service
3,487
value
3,463
shipping
3,495
returns
2,587
quality
3,442