GearbestReviews 10,711
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Lo que mas me gusta de Gearbest, es que los productos que compro siempre son originales vienen bien empacados y su paqueteria, no hay otra pagina que me ofrezca envios por DHL tan precio bajo como ellos, tengo 3 años comprando y lo seguire haciendo.
The Gearbest my family's favorite, often purchased from here.
The prices are good, the points system is positive.
The support is always quick to respond.
The evaluations will help in choosing the product.
Paypal is also accepted (High Security).
The potential problems are treated well and quickly.
We love this shop.
I am a somewhat new customer on gearbest so i might won't have the best description of the site. My experience with gearbest is good i haven't had the slightest problem with them and as for their products i was mostly satisfied except a wifi repeater which was malfunctioning. Their customer service is good and they answer you within 1-2 days
Wonderful selection, great prices. When there are problems, their customer service resolves problems very quickly and they refund without problems if the product is not working.
They also declare lower values so I do not have to pay EU VAT, which is great. Very happy with Gearbest so far, can only recommend them.
Also, typically very fast free delivery from China to EU - approx 2 weeks. Great, I keep coming back to them.
Hello
I'm mladen and i'm gearbest regular customer.
Gearbest is my cheapest and most secure web site.
I bought a lot of smart phones and other products online and gearbest believe me is the safest and best web site with such low prices.
I especially like that they have a European warehouse with a wide range of products.
They have a very good customer service, I had a few questions that I sent them, and they are in less than 24 hours responded very well.
I know that the Internet has a fake page who take the money and do not send or deliver damaged item because I want tell people that the gearbest is safe web site with low prices and fast delivery.
In my opinion GearBest is a great China shop to find a plethora of interesting products you often can't get at this Price at Amazon and others. Ordering for me was always safe with PayPal and tracking numbers for the shipping. The customer Service was friendly and always found a solution, they replied within a day always. I am a customer for over 6 months now and intend to keep shopping there in the future. You also get GB Points which you can use for your nect Shopping and save even more.
My tip: wait for Flash Sales of your facourite product and save even more money.
I can honestly recommend GearBest from my personal experience and am willing to share my opinion here with you.
Gearbest always sells best quality products at best price. Their goods always arrive in 2 weeks and never had any problem with them. I recommend everyone to shop from here.
I have always wanted a reliable place to get tech from China. Enter gearbest.com. They have made that wish a reality. Now I can get my tech and know that it is authentic and safe. Shipping is quick and packing is great. They use paypal for payment so I am always protected. A must go to place.
Suele tener unas buenas ofertas sobre buenos productos y un buen servicio de atencion al cliente. Es mi tienda china preferida.
I paid for 3-5 day shipping, and had my product take 5 weeks to arrive. I had to contact 2 different courier service multiple times and change my address twice to actually get the parcel. After customs fee, courier fees, express shipping, and insurance, my package was a month late and costed nearly double the initial price. I guess it'll be good for my sister's birthday next year. Their great customer service have me no reply after multiple emails throughout the week. Thanks gearbest for helping me plan for the future.
I love gearbest. Shop there many times. Best service, fast shipping, low prices, good items. Recommend. Will buy more in future.
I believe is one of the best online shops for vapers out there right now, with a great choice of products and a very competitive pricing. Yes, I know, getting things delivered to EU from China could take some time. But their "free shipping" policy is keeping this"con" on a very low profile, so I can say they're doing a great job.
On 20th december, I bought an Xiaomi cellphone from these guys. I paid for insurance because the product was expensive.
My order was done with insurance paid because their site and rules say that they will re-ship or refund if product arrives damaged.
The story begins here. I made $164.19 purchase for Xiaomi Mi4 + insurance.
The product arrived me around 3-4 weeks and when I got the product, I've founded that it does not accept charge. I reported this problem with my evidences to Gearbest immediately. However, they told me this and closed the ticket:
"We would like to offer you 3.34 usd to you."
They now asking me to return the product to them for full refund although my item was purchased with insurance which guarantees to re-ship or full refund if any problem occurs.
I asked my post office and they want 75 usd from me for resending the parcel to Gearbest.
This is the way how scammer gearbest does business.
Never buy from gearbest, they will ignore you and you will be on your own when a problem occurs.
I went to my bank and filed a chargeback claim, thanks God my bank promised to resolve this issue for me.
Dear Mustafa,
Thank you for your review.
All of our Gearbest items must meet strict quality checks before we ship them out to customers.
We therefore apologize that your item is not up to your satisfaction.
Most of our products come with a 45 day guarantee and have a 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
We have sent you a ticket regarding your issue. Please contact us and we will provide a satisfactory solution to your issue.
Thank you.
Gearbest.com
Hello! My name is Paulo Sérgio (from Portugal). My experience with Gearbest is really positive! More than 100 orders all received in good condiition. This is really a good store. Awesome prices and variety. They have also the best shipping methods. Thanks Gearbest!
Best prices on the market, fast shipping and delivery, quality products and as shown on the website, total guarantee and satisfaction guaranteed, I recommend the gearbest for all people, I already recommended to my mother and some friends, who bought and were also very satisfied.
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Perfect! Excellent products at a good price. Fast shipping. Good customer service. I have already purchased many items at gearbest and I am satisfied!
Minha compra foi excelente. Envio rápido, produtos sem nenhum defeito e a gearbest sempre com atendimento de primeira. Todas as compras até agora não tive nenhum contra.
I purchased a bigs 3 drone last week paid for the faster shipping option and they still have yet to send it and they are telling me I need to pay more for shipping even tho I choose from the options they provided. This has by far been the worst website I have ever used to purchase anything
Dear Andrew,
Thank you for placing an order with us.
Gearbest items have varying processing times based on their warehouse location and stock availability.
Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.
The available shipping method of the order will be affected by item's features at customs and the limit in shipping company.
We have contacted you via our Support Center about your order. Please reply to us there.
Many thanks,
Gearbest.com
Gearbest supplied me with a cell phone to my home address in Peru but it will not work here (same system as Europe) and when I tried to contact customer support they were useless refusing to address the issue of why they supply items "not fit for purpose" and offering no solution. They did ask for a video of phone which seems a bit pointless as their website has excellent images of it! They will not pay return postage and have no telephone contact. Their Chat line offered no help but did say "sorry"
I HAVE SINCE TRIED TO LOCATE THE PRODUCT ON THE LENOVO SITE USING THE "IME No."... IT IS NOT RECOGNISED BY LENOVO. DOES THIS MEAN THE PHONE IS A FAKE!
Dear John,
Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.
Most of our products come with a 45 day guarantee and have a 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.
All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.
We have sent you a ticket detailing some solutions. Please kindly reply to us there.
Thank you,
Gearbest.com
GearBest is a chinese website wich sells lots of gadgets for really affordable prices, the shipping (wich is free) may take a couple of months but it's tottaly worth it. The costumer service is responsive and helpful.
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kevin,
We apologize that you are experiencing issues with your order.
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
For more details on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html.
We have sent you a message via our Support Center, please kindly reply to us there.
Many thanks,
Gearbest.com