FASHION NOVA IS A SCAM; THEY ARE TAKING ADVANTAGE OF YOUNG AND VULNERABLE PEOPLE. THIS PLACE SHOULD BE PERMANENTLY CLOSE.

I purchased an order from them and never received my package. It's been two months and it's says the package was unsuccessfully delivered (whatever that means) and I can't get a refund or anything for that matter because it's been two months. Not to mention there is no customer services number only an email that's not an actual person.

Clothes can be cute but in case they arrive damaged or too small or not a good quality which happens a lot with them, u will never ever be able to talk to anyone and you can wait forever for an email response, so basically if u order consider your money lost in case u don't like the purchase so order at your own risk!

I ordered several items on Jan 13th. On the 24th I got an emailed from LSO that it was delivered to my front door but if course it was t. I reached out to FN and they said to wait until the 27th it maybe an oversight, I informed them they shouldn't say it was delivered if it wasn't. Today the 28th I reach back out to them because I did not receive my shyt. They informed me basically that one the shipping company takes over that it's out their hands and they can confirm the delivery was successfully. Ha the fck can they confirm a successful delivery, like did they personally deliver it? All I know is I want my money or my items, this new company sucks and so does FN if they continue to allow ppl shyt to get stolen and basically say their hand are tied.

I loovveeee fashion nova clothing. Literally my whole closet is nothing but fashion nova completely! The quality of their clothes are amazing, however, once they switched to the LSO shipping carrier I have been buying from them less, hince why i gave a 3 star rating. I have no idea why Fashion Nova stopped using FedEx and USPS. With LSO, either my package gets lost or I don't receive my package until over a month later, even with express shipping. The only way I can ensure that I get my package is if I do rush shipping because fashion nova uses FedEx for their rush shipping. But that's not fair at all. I shouldn't have to pay an extra $19 just to be sure I actually get my package. So i rarely ever get things from fashion nova now. I probably will completely end placing orders with them until they completely dissociate with LSO.

I love fashion nova. I make purchases from them all the time! But I'm very disappointed with how they handle lost or stolen packages. If the carrier provides proof that I package was delivered their solution would be to contact the police. You will not get a refund nor store credit. How is it the customers fault if someone steals your package? Especially if the carrier leaves your items on the ground for anyone to steal rather then at your door or in your mailbox? I'm very disappointed with fashion nova. They just lost a customer.

I ordered from fashion nova and was not able to receive any of my items. They were sent back and when I asked for a refund all I got was an e-gift card. I asked if I could get my full refund sent back to my credit card and they refused. They also do not have a customer service line to call so communication is tough as well. I'd spend your money else where.

I ordered a size M outfit for my daughter for Christmas. I received a size 3XL! I contacted customer service via email on approximately 12/28 and got a pretty quick email back. The email told me what I needed to do (send them a pic) and they would be back in touch. I've emailed them twice since then and haven't heard anything back. But of course I'm getting email after email from them with information on sales and new arrivals. I'm so annoyed that I didn't get what I ordered, wasn't able to give my daughter the outfit she asked for and that this company won't respond! Don't waste your time ordering from them and if you do, don't expect to get what you ordered!

I made a purchase November 26 for 500$ and have yet to receive my order. There is no way to contact them and the policy says I can not receive my money back.

My sewing on my jeans are so crooked that my side seam ends in the front of my legs and to top it off the threading is different on each leg! They should be ashamed.

I used to order from Fashion Nova pretty frequently until they sent me a defective item. Back then, the return window was super small. Around 3-5 days. They wouldn't accept the defective item after 5 days!
Fast forward a few years, I decided to give Fashion Nova another chance. It seems like their return policy is a lot longer now.
I ordered and found the sizing to be really off (like usual). THE RETURN IS TERRIBLE. It seems like a "free" return but
1. It is $7 to print a return label
2. You have to PAY for the label before your return. Most sites will just subtract the $7 from your refund. FashionNova actually charges you before you see a sent from your return
3. IT'S NOT A FULL REFUND! It's store credit!

I hate this website. I don't know why I gave it another chance. The material is terrible and the sizing never fits me. It's made for curvier women and I'm built petite like a stick. Never ordering from here ever again.

My package was never delivered and went back forth with on their site, saying has been delivered. Never received my package or a refund. Never spoke with anyone. They will tell you to check with neighbors or family to see if they got your package.

IF you want a bigger size or smaller size you have to return the item and pay $7.99? Then they dont give you refunds they just credit you at there store so you have to buy something else? The only good thing is they have afterpay and Klarna i love buying alot of clothes and pay every 2 weeks for it.

Delivery it was the first time that I ordered from fashion nova and unfortunately they never delivered my package I am so disappointed in them beyond the fact that it was my first time and they say they delivered a package but it was not delivered yet and the fact that I do have a ring on my door and they didn't come up on my steps no truck went by on my block they didn't ring a bell there is no picture I am so disappointment will be fighting them to get my money back

I have contacted fashion nova on numerous occasions about my order and also the delivery company they use, I receive no answers and no package and it's been over a month, and I have expressed in detail what was going on. I seen that my package was at a stand still, I called the company to see where my package was LaserShip the company that fashion use, and kept giving me the run around and they told me to contact fashion nova not to mention you can only contact fashion nova through email. I have contacted three times about this matter with no answer I will never shop with them again they are scam artists. It's sad as a customer of them I have to lose out on my money that I worked hard for. Fashion nova do not care about their customers

Placed an order with fashion nova, waited longer than expected, no updates on tracking info, contacted them, got an update on delivery date which doubled delivery time for no reason, so I asked for some sort of a discount for my future order due to this inconvenience. Then it turns out my package is actually lost (at this point I've gotten incorrect information from them twice), they can only offer SOME items for reshipping since some are out of stock or they can offer a refund.
So if you made something simple so stressful for me don't you think that requires something a little extra for the customer? Other businesses I've had an issue of such delay seemed to understand that.
And now they just don't respond at all, sooooo I guess no items and no $ for me? Ridiculous and so disappointing. Do not recommend.

Where do I start? This is the third time I have felt scammed and you may wonder why I kept going back it's because it is hard to find good clothes and the models make you want the outfit that almost never looks like what you buy. Here's a list of NoNo's:
1. Even if you pay expedited shipping don't expect your clothes to reach before 10 days.
2. Customer service sucks and they will almost never resolve your issues.
3. if you do a return you only get store credit and if not used they still get to keep the money.
4. if you do a return you also have to pay shipping and handling.
5.40% chance of your clothes being see through or very easy to tear material.
6. some jeans are just rebranded as theirs when they really come from charlotte russe (cut the name out)
7. Goodluck trying to get in contact with any department.
8. Too many times have I been on the site keeping on eye on a item and the price stays the same but is under the "sale" category.
9. Almost always an item in my cart magically is out of stock but when you go back it will say 10 items left.
10. Every single one of their jeans suck both material and fitting.
11. Do not even get me started on OLX their shipping parcel partner they never give you accurate tracking and many time lose your package.
12. Do not expect customer service to help you when a package never arrived you will never hear from them again.

Too many times have I looked at the sales and assume it's a great one until you realize that it really isn't a sale because $40 for crop top is highway robbery. Do not fall victim to this scam.

I disliked how I asked for a refund and instead of a refund I got a gift card. Now I am stuck using that money I could of used on something else on this website. That is not right, if I'm asking for a refund I should get my refund the same way I paid.

So let me tell you about fashion nova! I ordered a pair of jeans from them and loved them so I went back to order more items and when I went to change some items in my cart, it was empty! Plus I couldn't do anything on the app. It wouldn't let me search out pieces or add items back to my cart. So I trued it in the browser after deleting the app! I picked out some sweaters and went to place my order, only for them to tell me that my card declined! Now mind you, this is the same card I used to purchase my jeans and I had just got paid! Fashion nova is a joke and they knew what they were doing and it was all done for no reason at all. I tried to reach out to someone, that was blocked off from my access. I don't know what happened and don't really care! Don't order from these people. I have my beautiful jeans and I'm happy with them but I'll never use fashion nova again!