Be careful, I order something's and the company confirmed not shipped to me however no refund, store credit or sending the items were approved. They simply stated that I can not receive a credit because of timing of claim Definitely not ordering
Anymore or recommending to anyone. A reputable company will at least ship the items ir provide restore credit as this was their error.

I have no idea why Y'all switched to lasership as a carrier but yall need to go have a look at their reviews! They keep stealing people's packages. I want my package found asap I swear I will contact the better business bureaus. Either replace my items and send them express or I'm coming for fashionnova and lasership! I never had a problem until now and this is just NOT ok!

Terrible company. They said my order was "undeliverable" so they sent it back to the warehouse. They refund me STORE CREDIT LESS SHIPPING EXPENSES. Wth? So I just gave these ppl $6 and they can't even refund me on my cc? I get orders delivered everyday but this carrier said my address was undeliverable. I don't want store credit I want my FULL REFUND! Thieves

I have been ordering from this company for a while now I have always received my orders but a order I placed around Christmas I never received. I notified Fashion Nova and the company they used for shipping the items with negative results. After the company claimed the items shipped after holding on the them for over a wk. Notified Fashion Nova no response and unfortunately since I had purchased the items with a gift card from returned items I can't charge anything back. If I can't get items from a store I refuse to order anything else from Fashion Nova online because they don't seem to care about products stolen and unreceived.

I've now filed a complaint with the BBB. I've sent over proof to fashionnova that my package was never received. They are refusing to issue a refund. Will never order again. Terrible service.

My order number is ******* and I ordered a Denim jumpsuit and was given several Wrong Dares for delivery! It now states that the package is damaged in New Jersey! I was ONLY REFUNDED $4.99 and TODAY zip took $10.12 out of my account to give to FashionNova for a NEVER RECEIVED delivery

I ordered a jumpsuit way back in November was sent a tracking number for my order we in February and I still did not receive my order kept checking the tracking kept telling me in route went to contact customer service support kept telling me it's in route this is unacceptable and my outfit was for my daughter sweet sixteen in December had to find something else to wear at the last minute not cool #unhappycustomer

I recently received store credit for returned items however the store credit doesn't work. I've reached out to Fashion Nova customer service no one has given me a return email nor is there a working customer service number. This was my first experience with this company. So they are holding on to my money and won't return funds or fix my store credit issues. I am truly unsatisfied with the lack of communication between customer service. Trouble consumer experience.

I placed an order for my birthday dress. I had a birthday event hosted by friends I needed it for Saturday 2/5/22. Well needless to say on 1/27 I received a text that it was delivered and signed for by Kimberly. My shipment was to be delivered to my job and we have no one by the name of Kimberly at the company which is 90% remote. I am the person who answers the door for deliveries. It never came. I have emailed customer care a total of 5x and nothing. I have NO DRESS BUT THEY HAVE MY MONEY. Guess what? Today is my bday 2/8/22. Smdh I keep getting the same automated email but no resolution. In the attached photo you will see how many times I emailed back that it's been more than the 24hrs to wait.

I received 2 pair of men's jeans and they were damp and smells like mildew. Poor quality products that smells horrible

I reached out to company due to a shipping issue and was told to contact FedEx. Called FedEx and was told the company needed to stop the shipment there was nothing I can do. I never recieved my product even after contacting them through this new email system they do where they send you automated emails stating they can't help and call FedEx. I lost over 200 dollars and someone is wearing product I paid for although I reached out 4 days prior to product being delivered in a whole different state!

Fashion nova was not responsible for my last package. Neither was I. However, as a valued customer I thought they would help me find where it is or give me my money back, as they promised. Fashion nova promised to start a full investigation to find my package lipstick in delivery. When the time came they chose to send a letter about how they're not responsible.
They gave me the number to their shipping company who has a business account *******@NL Postal. They told me to call personally Look for myself.

I order $55 worth a staff they said was delivered but they never delivered it. It was my 1st experience ever that was my 1st order and I would never never never buy anything from them no customer service help nothing at all they have a phone number and they're gonna pick up It was my 1st experience ever that was my 1st order and I would never never never buy anything from them no customer service help nothing at all they have a phone number and they're gonna pick up

I ordered some t-shirts from the website and I never got them, there's no place where we can ask for a refund or there's no way we can get in contact with them, so I guess we just lose our money if we don't get the items and there's nothing we can do about it

I purchased 6 pair of jeans from fashionnova.com but only got a e-gift card for one pair. I had to pay $30 to send the package back because I did not know it cost to make returns. I had a bad experience for my first time purchasing product from this site.

Ok ladies I love fashion nova clothes they fit amazingly on my curvy body and great with me being tall but this past summer they screwed me for 2 orders said they sent them out and I didn't ever receive them they were mostly for my daughters and grandchildren for Christmas but not the point in total was close to 900 dollars and they still haven't replied to some other site I sent negative feed back on so maybe you can get there attention and tell them when you have a customer then buys a new wardrobe every time the season changes which is 4xs a year in canada I was buying alot so did my daughters there 8 of them all walked away plus they stopped buying boyfriends clothes and kids clothes u may not see it as a big financial loss but it's disgusting thank nobody apologized for it or tried to help me even with a bad review on a different platform ladies just don't order to many orders at the same time cause they don't come and their obvious to your emails and ya I didn't get anywhere

I placed an order on January 8th(order number *******). I got the tracking number on January 12th (tracking number ZY074WHW). So every day since I got the tracking number I've been checking it. I get a delivery notice on January 14th at 4am. I DIDN'T SEE IT TILL 8am. I go outside no order. Check my cameras and ring doorbell no delivery. I have been trying to use the Help Center, which is no help, it just give you the run around.The number not helpful at all. So basically I dont have my item, I'm out of money and I cant get no one from the company to help me. I will never order from them ever again...

My orders were more than 40$ each, and they all said it will be delivered by December 17, they never got to my house, its February first and i just found out today that they were all lost, that they will send back my items but then all my items were out of stock i waited almost two months to just find that out!

This was my first and last experience with this company! I don't recommend no one not even my dog to order from them! You do not receive a refund the same way you paid! You only receive store credit but you have your receipt! No way should that be possible unless it's over 30 day's!
Then you have to pay for the return labels! No way should a customer have to lose out of there money twice! The best thing for the people is to make this company go bankrupt! Stop ordering! The customers keep stores in business! Fashion Nova do not appreciate their customers and it shows because there isn't a live customer rep. To even speak with!