Developed in part with a grant from
the National Science Foundation
Where is my order???
asked by Liz K. on 4/25/17
10 Answers
I ordered jeans but I never received .
Helpful answer 2
Votes
Thanks for voting!
Not as helpful
Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. if your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Helpful answer 2
Votes
Thanks for voting!
Not as helpful
DONT WASTE YOUR TIME OR MONEY RUUNNNNNNNNNN THIS IS WHAT I WROTE THEM.... IM SO PISSED

ITS FUNNY HOW IM A 1ST TIME CUSTOMER AND YOU GUYS DONT STAND BEHIND YOUR COMPANY.. I ORDERED A DRESS FOR MY BABY SHOWER WHICH STATES DELIVERED BUT NEVER CAME..I CONTACTED THE POSTAL SERVICE AS STATED AND MADE A CLAIM AND YOU GUYS ARE STILL SAYING... ONCE IT STATES DELIVERED ITS NOTHING YALL CAN DO.. WHAT TYPE OF COMPANY SAYS THAT?? BUT ON YOUR WEBSITE THIS IS WHAT YALL ARE SAYING AND I QUOTE "We know how frustrating this can be and always want to make sure every order is perfect! Once you receive your order, please thoroughly check the delivered items immediately. If you believe an item is missing/defective/not part of your order, please contact our Customer Care Team within two days of receipt and let us know. We will work with you to correct the order as quickly as possible so that you can show off your #NovaStyle!
Helpful answer 1
Vote
Thanks for voting!
Not as helpful
I still don't have my order..3weeks ago I ordered..I don't know what to do.. tracking keeps saying in transit since 2 weeks..they just took my money..when I emailed them..they just keep sending my tracking which says same thing since 3weeks..
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
If you're ordering to the UK shipping always takes only a week, they only let uno when the package has left from America and its a nice surprise when it turns up!! I ordered on the 5th Feb and it arrived on the 10th so it took 10 days. They give store credit so if you're not happy with an item you can order a new one or something different !! You mfas moaning like crazy
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
The more items you order I think the more they screw up the order.
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
I ordered one item. (Jumpsuit) I got my item, it was great quality!! I ordered on Sunday and received on Saturday evening(6 days)So, the shipping thing bothered me bc I was told via email differently(2days). Sorry you guys have had bad experiences! I only ordered one thing, I love it, but if I spent more money and ordered multiple items, I'm convinced they would've scammed me too. Lawdddd they need to just throw away the whole warehouse crew!!
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
These people sent me half of a set i ordered and sane thing no one answers emails
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Did you end up getting your order????
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
This is crazy I thought I was the only one !!!!
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Add your answer
Posting guidelines

Ask a question

Get answers from the FashionNova staff and other customers.
Posting guidelines
×
Have a question about
FashionNova?
Post Review