Aubriana S.

Shop with caution! Ive sent over 4 emails with NO response, called and left voicemails with NEVER getting a response, my bank actually even called and they transferred her to some shop in the mall in Florida? She wasn't happy. I even tried getting ahold of them on Instagram and they BLOCKED AND DELETED my comments just simply asking about my order. I had to dispute them with my bank because I placed an order on Jan. 15 to get this jumpsuit that would be perfect for my birthday in a few months and got a bra along with it because I needed one with the type of jumpsuit it was. Anyways, they took the money out that same day and then a few days pass and still no tracking info even though they claim 2 day shipping... so I try emailing them asking if there was a problem or what is going on? I never hear anything back, but later that day on Jan. 18 they send out shipping and tracking info. I was just happy to finally have the chance to track it and its on its way! They said it was scheduled to be delivered Jan. 21. Jan. 20 came around (Friday) and at 9pm they email me saying "oops out of stock here is a $21 refund on this gift card, just use code during checkout" and let me remind you... the jumpsuit I purchased was 29.99 ALONE... plus I paid for the 12.99 bra and the $6.00... but they only want to give me $21.00? I thought it was weird hey sent me tracking and shipping info that stated that the jumpsuit was in it? So I went to check on their website and the jumpsuit was STILL in stock in EVERY size... so I was thinking maybe it was a glitch and somehow they messed up. SO stupid me, I order again trying to get that dang jumpsuit and used the gif card they "refunded" me with and also paid EXTRA and $6 shipping just in order to try to get the jumpsuit again that they said was out of stock... So I order it and some boots to go along with it because I figured mine as well order something else too since i'm ordering and they have their $6 shipping fee and also this "string me along" bodysuit I saw last minute that i fell in love with. I placed that order and was excited! AGAIN the day before my shipment was supposed to be here they sent an email not even saying it the jumpsuit was out of stock but just refunding my money on a gift card without any reason given... and AGAIN it was only $23.00 when the jumpsuit is $29.99 plus $6 for shipping! I was furious at this point because they don't allow "cash back" only refunds on gift cards so you are forced to purchase through them again, and thats how they get you and then you have to pay extra $6 for shopping costs. When my package did finally come... the two out of three items were there (because they just wanted to refund me for the bodysuit) and those two items were the WRONG SIZE! It even stated on the receipt (which I have pics of and wish I could post) that the size in the bodysuit was XS and size 5.5 in the boots... AND guess what their policy is on bodysuits?!? NO RETURNS OR EXCHANGES NO EXCEPTIONS. SO. I ordered an EXTRA SMALL and received an EXTRA LARGE, there is literally no way I could fit that and now am stuck with a $22.99 bodysuit that I can't wear, return, or exchange because they messed up on their part, even though it clearly states XS, they just failed to read the receipt correctly. AND want to know another funny thing? On the tag of the body suit it CLEARLY states $12.97, but I was charged $22.99? I don't know what they are doing, but when I noticed that my jaw dropped. They literally sold me a bodysuit originally priced $12.97 IN THE WRONG SIZE for $22.99! Like HOW CAN THEY DO THAT?! And for my boots? They are a 6.5! Which they kind of work, but are not fitting enough to where I would be comfortable wearing them out. Then the fabric on the heel of one of the boots has glued seemed and & it's coming apart? I paid $52 for poorly made boots... and I am so worried the heel will break in half if I actually wear them for an extended period of time... I just am so so upset and dissapointed with Fashion Nova and my first time trying to purchase from them. ALL I wanted was to look cute for my birthday, but Fashion Nova failed to deliever my items.
After trying to email and call them, like I said earlier I finally tried contacting them on Instagram and asking them on there what was going on, and they just kept deleting any of my comments asking about my purchase and then blocked me. So I tried on my old account to ask again why they did that and SAME thing. Very unprofessional on their part, and I believe if you are going to try go operate a business dealing with other peoples hard earned cash, then you NEED to listen to your customers and TRY and WANT to help them, not delete their comments and block them when they simply want to know about their order because no one will email or answer the phone. I just am so disappointed!
You may get your stuff, you may not... and if you do it may not even be the right size and you may not be able to return it. SO the risk is yours. I just know I will NEVERRRRRRRRR order or spend my heard earned money on Fashion Nova ever again because they can't simply run their company properly for their customers. Hope the best to all... and happy smart shopping!