MY delivery was not to my home. Fashion Nova sent my delivery to a pickup point. What the f... K. They have no number to locate them to talk with someone live. How are you people operating? I will never order from them again. Bad business.

I bought a pricey clothes and they will send you a wrong order thin trash shirt that look like a rag and won't give you a refund when you return it. Scammers. Be careful big brand do scamming too

I just checked my direct express card and saw 2 charges from this company I have never shopped here! $278 and $279! I need my money back! I have no idea how you got my card number!

Despicable. Utterly $#*!ty business. If you are out of the US, don't want ven bother ordering because you're just scammed outta money. Fashionova lied about handing over my shopping to ePost global shipping and the tracking link shared has been stuck there for over a month. Since Dec 2, I have contacted the shipping company and they have not received any items and they send me back to vendor. Fashionova refuses to refund my money yet the order status reads complete. It is very shameful and disgusting that you would gladly accept money for orders that you don't intend on fulfilling. Maybe someone can learn from my experience, save yourself the money and spend it literally anywhere else.

Your order will not come on time. The customer service will answer your emails, but this company do not provide any help, and do not resolve your issue. They do not take an accountability at all. My p
Order was promised to me about 10 to 14 days after I ordered I didn't receive my order until a month and two days later., When I asked my refund, they told me they were unable to refund me my money even though I didn't get my order until I returned the items. I explained to them that I did not receive my items so I was unable to return my items and just wanted to refund, but they refused to give me a refund. They said they looked at my tracking and I will have to return my items for a store credit only. When my items came a month and days later I return that would be because the quality was bad. Please do not order from this company. Save your money save your time and save your mental. The se one time I ordered from the to try to use my store credit so I would not lose that on my money, my store credit did not process, I immediately asked my order reached out to customer service and told them that my school credit did not process, and I wanted to use that as a payment instead of putting on my credit card. They told me that the were unable to change the payment method because thier system processes quickly. I ask them to cancel my order so I can use my store credit. They told me that they already processed my order and they could not cancel my order. I would have to return the items for another store credit. I feel like I'm forced to shop here if I don't want to lose my money. Do not order from this company save yourself.

This company took my money and didn't provide the product I ordered. They are thieves. There is no way to get a hold of anyone to help and their website is one big loop in terms of looking for support.
My items have sat in "label created" mode for 2 weeks. This is consistent with many other reviewers. They turned off their phone lines and the only way to get help is on their website where they just point you to articles that state their store policies. There is no one to help or refund orders.

Apparently they don't honor their sales. Ordered several items on the Cyber Monday sale and did not find out they canceled the order until it was due. In fact, never received an email it was canceled, had to find out on the website.

Just got an email I was refunded but still no clue why it was canceled. And don't try to contact their customer service, it is non existent.

Can I leave 0 stars? Absolute scammers! They fraudulently charged my card multiple times, and I have NEVER visited their site or used my card with them. In fact, I had never even heard of this company before the unauthorized charges appeared!

What's worse, there's no way to contact them to address the blatant fraud! It's a complete scam operation - beware!

Thankfully my bank is stepping in to stop the payments and pursue action against this fraudulent company.

AVOID AT ALL COSTS!

Stay far far away from this company. They misrepresent their products and when you try to return them you have to pay absorbitant money for returns. And other fees also. No different than the rest of the frauds on the internet

Placed an order #******* on November 11,2024. Still haven't received the package as of today, December 8th. Fashion Nova is not concerned about customers receiving the merchandise, as they have not submitted a claim to UPS nor followed up to assure that I receive the order or a refund.

Order at your own risk and hope that you receive your merchandise or you'll only get an automated email response from them, advising you to contact UPS!

Just had my first bad experience with fashion Nova purchase several pair of jeans that were on sale after receiving the item the description were not as stated on the website. The item has 0 stretchI request to exchange for a larger size and because the item went on sale and now a final sell item fashion Nova refuses to accept the items back for a larger size. That's it for fashion Nova it's not like I'm asking for a refund I'm only asking to replace it for a larger size it was not stated at the time of purchase that this item was final and could not be refunded or exchange. So now I'm stuck with items I can't fit and money lost

I'm very disappointed with fashionnova I have been a long time customer and my package wasn't delivered it said it was and I didn't get it.I've been getting the run around all I wanted was just my order to be resent to me and upon my request I added a hold location and for it to be honored on my order request.i have been shopping on this site sine 2017 and never had a issue.i even set up my delivers for pick up.Fashion nova changed my delivery request where it was delivered to my apartment but I never received it.
Order# *******

They scammed me with my order. Sold cheap and told me it was out of stock. All 89 items, except Those not on sale. Scamers.
The rest of my order was cheap quality. Garbage

Please be cautious when purchasing from Fashion Nova. I ordered the Status Symbol jeans but received a pair that was different from the one shown on the model. I thought it might have been an honest mistake, so I reordered them in a different size, only to receive the same pair of jeans again. It seems like they took two pairs of jeans and sewed them together, trying to pass them off as the ones the model wore. There were even white marker lines left on the jeans from when they were sewn together.

Checked company was Australian as needed a formal dress. Company has Australian ABN and Australian phone number. Shipping info on website says the following:
- Free shipping for all orders
- Deadline for orders: 12am
- Order processing time: 0 - 1 days (Mo - Fr)
- Order transit time: 1-3 days (Mo - Fr)
We offer free shipping for all orders in Australia. Shipping processing time for Australia with DHL:
Every effort will be made to ship your order as quickly as possible. Processing time is 1 day (Monday - Friday) and shipping time is 3 days (Monday - Friday).
This Company is NOT legit! Do not buy! Australian ABN advertised on website does NOT exist. Australian Phone Number does NOT exist. Company is in China. Dress arrived way after the event. Took nearly 3 weeks! Poor quality. Asked to return. They refuse to pay shipping even though arrived so late. Cost is $25.30 to return on top of paying $53 for dress. Unsure if we will get refund. False website in so many ways.

I bought a suit that was not as described. The next day, I returned it unworn with the tag intact. The customer service I interacted with was rude. After they received my item, my money was not returned to the original payment method; instead, I was given a Fashion Nova gift card. I requested that the money be returned to the original mode of payment, but the returns department refused. I do not have the suit I paid for; I do not have my money. I strongly do not recommend online shopping from this merchant. If you must shop online, please buy from other reputable merchants NOT FASHION NOVA!

I have two complaints about Fashion Nova. If you make your purchase by 12noon over $100 & live in Los Angeles area you can receive your order the same day. I selected same day to be received by 8pm and when I received my confirmation it states next Monday and today is Wednesday. My second complaint is I tried to exchange an item that was not final sale at the time I purchased it and they would not exchange. I am pretty much done with this company. Their business practices are terrible and unacceptable. I see other complaints of people placing ordered and never receiving them and can't get their money back. An item was left out of my order I was told it was out of stock and I went right in line and placed another order for the same item. I am not sure who why FN is allowed to abuse their consumers the way they do

I ordered probably about 500 items from Fashion Nova and probably about 5 of them or either damaged or not received. Fashion Nova refused to address my claims because they stated that it was too many claims back to back and it appeared fraudulent. This was frustrating because of course I will have more claims than usual if I just PURCHASED MORE THAN USUAL. No matter what evidence I provide they will not address my claims. I have been going back-and-forth with them via email for days, providing all the evidence necessary. They are making excuses just to avoid accountability for their mistakes. Terrible customer service and company.

I purchased a few pairs of jeans, some heels, along with some other pieces from Fashion Nova, and I had an overall great experience with my shopping trip. Everything that I ordered came in looking like I had expected and I have no complaints. I definitely recommend Fashion Nova for shoes! I only ever buy my heels from there. I also love to buy jeans from there, however the sizing can vary with each style, so I recommend to check measurements before buying.

I have an order that is missing a dress and one came damaged. You have to email for customer service and it is horrible. They don't respond, if they do it's a day later and still no resolution. I email right back and never hear anything again. The worst customer service, I will never order again. It seems like they only care about posting celebrities all day rather than tending to actual paying customers! I wouldn't be so annoyed, but I am going on vacation and I actually like the dress, but I'll find one else where just as pretty if not prettier.