Order #*******
This company do not have a phone contact, you can only reach customer service through emails. I paid $97.79 for an order and was refunded only for the rush shipping because the the was supposed to be delayed,I never received my order.I reached out to customer service through email several times and kept getting repetitive messages each time,I was ensured that I would receive an refund within 10 business days and never received it.Please do not order from this company.

I purchased two items it's been a month, I never received it, I called, they told me to write an email, I did, two days later they sent a message saying that their mailbox is not being monitored and is unable to receive mail. When I track the package it's NOT even moving, they don't pay any attention to the package once they send it and get their money. I am very frustrated, I have been reaching out for almost a month now. Horrible! I won't never buy thing from here.

I purchased 5 pair of trousers - I was waiting for them 2 MONTHS! It is worse than Aliexpress!
When I opened the package I found out that not everything was delivered and they didn't even consider to send me an email about it!
After that I tried my trousers on and you know what? One of these are way to big for me, probably two sizes bigger, but others are too small! Quality is the cheapest and one of the worst. What is more - it doesn't even look like it did on the website!

But what is the worst - they don't want to give me my money back! This is the worst customer service I have ever experienced! Do not trust all of these fake comments!

Worst customer service team I have ever had the displeasure of working with. First they refuse to add a discount code that they sent me to use even though I contacted them the same day that I made the purchase. It was an honest mistake on my part since I thought I had already applied the discount code. They would not honor the code and after having reached out to them about it, they delayed my order from reaching me in time for a wedding that I bought the dresses for in the first place. I have to wait an entire month for my order simply because I reached out to them about adding my discount code. How pathetic to be such a big company yet so petty and disgusting. I am appalled and will NEVER buy anything from this sh** company again.

I am extremely disgruntled by the treatment of fashion nova's customer service. I wrote stating my order had not been delivered even though the tracking states delivery. I was told to check with neighbours etc, which had been done prior as I checked to ensure the package really was missing before I wrote. My order has been missing for a week and the customer service agent basically told me since my package is missing i should go file a police report because it obviously isn't there concern. I am sorely disappointed as I have shopped with fashion nova for years and it's disgusting that this is how they treat there customer. Never in a million years would I have thought this was the treatment they provide.

Customer service is the absolute worst. Returning items is a huge hassle. They made me pay for returning the items, which came out to be $20, then they refuse to give me my full refund for clothes that still have tags and everything attached. Customer service refuses to solve the issue with no explanation. Will definitely stick to Shein, so much better.

I ordered on May 23 over $300 worth of items. They have sent me mixed emails saying FedEx has my package and I should receive it shortly. June 4 gets here and still nothing! I called FedEx and was advised to put in a claim to fashion nova because it has been more than 7-10 business days and that my package is either lost or still in California. I live in Alabama. I reached out to fashion nova and all they sent me was a survey and said fed ex has my package. Somebody is lying! I have been a loyal customer ever since fashion nova started its company and this is my last time giving them money! I have filed a dispute with my bank.

I've told them cancel my orders since 10/20/21, they told me wait a few days. It's now 11/13/21 & I STILL haven't heard from them or received my order. They won't refund my money so I'm contacting my bank. Screw this company

Very low quality items. The biggest issue is their return policy. If they sell out of and item that you are returning they only give you half of what you paid. It's not worth ordering from this company. They are not upfront with their policies. They do everything the can to keep your money.

I ordered a Halloween outfit on fashion nova and it was suppose to arrive a couple weeks early and ended up not showing up at my house because "we are experiencing short staff we are sorry about the inconvenience and will redound you a e-gift card with the balance" and the e-gift card didn't work and now I don't have a costume for Halloween because the earliest it arrives is a day after Halloween. I am so pissed

I ordered shoes about a month ago and I am still waiting on the delivery. Order was done in 2023 and now it's 2024 still haven't received anything. I honestly think the service is not up to standard, I would rather order from shein cause they deliver their stuff on time never had an issue. It's also frustrating because this was my first order with them so already did not trust but I went ahead anyways. All in all if they can't deliver then it's best they close it. Completely disappointing.

I was supposed to receive my delivery on June 10 it is June 15 and no updates. Called laser ship they said Fashion Nova sent to third party and they don't have package. I contacted Fashion Nova and said wait another week to two weeks. Well that is a month to get my order even though I paid for items and fast shipping. Don't order from this company they will take your money and you will not get your items. SCAM!

Ordered clothes with 2 days shipping, took forever to arrive. Ordered 9 items total but the package and packing slip contained 7 items. No idea how that got passed through. Most items did not fit because they're designed for strangely shaped people. And to top it off they won't give you any refunds. Just store credit IF YOU'RE LUCKY. I'm waiting to see what my fate is with all that. But yeah never again and I would not recommend.

You are taking a chance with this company. I received a few great items from them. However, if you ever need to return an item…FORGET ABOUT IT! They do not have customer service at all. Also, they never mention you pay for return items! I ordered a beautiful coat, never received it. Instead they sent me an ugly coat completely different from what I ordered. It has been a total NIGHTMARE trying to return it n get my money back. I do not trust these people. You order at your own risk! You can see in the pics the beautiful lavender coat I wanted vs the ugly throw up color coat they sent me. I never opened it.