Absolutely terrible! The tracking isn't even on point and takes like 2 weeks for my things to get here and the service is terrible. I won't be shopping on this website anymore, and I see why other don't like this site either. If your new to using Fashion Nova I wouldn't recommend you using it, It horrible and takes days to keep you updated.

My order should reach me on 31.12.2021! Currently we have 13.01.2022! He does not get any notifications regarding the shipment and wants to cancel the order and get a refund. The service is terrible does not respond to customer inquiries, the package is delayed without notice.

Keeps flooding my email with spam ads I don't want, and no way to unsubscribe. THAT'S NOT APPRECIATED

Fashion Nova has been giving me the run around with my return. I can not speak wit any one. The QR Code is not working so they want you to contact them but they don't have a contact number to call Customer Service. I will never do business with them ever again. DO NOT SHOP WITH FASHION NOVA! You will not be happy if you do!

Why y'all don't make enough items in lg and Xl. If it's out of stock take it off the site. I can't s

I understand automated responses can be helpful but that it all I have received. Their system is "unable to process a return at this time" which has been ongoing since 12/27. The clothes were delivered on 12/21 and it was a Christmas present. I started the return on 12/27 but kept getting the same response. So I reached out to their customer service (which is almost impossible to figure out) then I kept getting the same response from their customer service team and then was told I couldn't return it since it had been over 14 days even though I have been trying since 12/27. They eventually gave me $15 store credit when the dress itself was $50. They are unable to generate a shipping label for me and in the end gave me the same exact automated response telling me how to do a return. So PLEASE BEWARE of the items you may be wary on as this may become an issue for you.

I have an issue with a order I placed not being delivered both fashion Nova's website and the third-party Shipping Company website has my package marked as delivered. It's almost a month later I have been writing in the customer review section on the website which is apparently the only way to reach them to inform them of the situation to end to ask how it can be resolved and I have yet to get a response back from Fashion Nova the 1-800 number that's listed as their customer service line is an automated message telling you to refer to their website and email them your concern. To be a company making as much money off of the average individual they should have a customer service department that let's you know they don't value you as a customer they just want your money

Theres absoulety no way to contact them to ask for help. The website is contradicting as well, it said that shipping would be $5 if you spend over $100, they still charged me an additional $21 then when i emailed for help its just an automated system that gave me ways to pay. Ontop of that it said i would receive my order by new years eve, its now Jan 4 and my order is "delayed". If I'm paying $26 for shipping i would expect the order here the next day.

I love quick fashion, so I was happy to find Fashion Nova, until most recently. I made a purchase of six items for a great price using a refund due me and their New Year promo code! Entered my credit card number and then once I confirmed a substantially higher amount appeared ($210) in the order confirmation without my prior consent or agreement. I am not talking about taxes either and it was free shipping.
There is no phone number, only a limited email response. For three days they will not respond or they make red herring statements that don't address or explain the situation.
It's not be a lot of money, and I know exactly what I have to do to hold them legally responsible, but what a shady little practice. Tacky.

Fashion Nova is a scam! I spent over $500 they're shipping company LSO stole my package (if it was ever sent) the don't have customer service and offered a $10 gift card and refused to refund me!

I ordered something more than month ago and have not yet recieved it. The parcel just stopped moving over 17 days ago and no tracking updates.
(expected delivery date was 2nd dec and today is the 31st of dec)

I reached out to FN numerous times and they just shrug off the issue and say get in contact again if you havent seen it move in 24hrs so they can get in contact with the courier. Why do they keep saying that instead of telling me what's going on? Stop pushing the issue. Im completely fed up. I didnt had any of the clothes I ordered for my new job, Christmas and now not for NYE.

Seriously terrible customer service- worst Ive ever experienced. In addition- their site is a mess. They also don't have enough coloured flared jeans.

Fashion Nova are starting to be scammers, they set me up on their (payment in 4 plans) then billed me for the ENTIRE AMOUNT PLUS another payment of payment plan. Then REFUSE TO REFUND MY MONEY, but instead send me BULLSHIIT RUDE EMAILS & a 10.00 gift card.my last time EVER ordering from Scammers. I've spent too much money with them to tolerate taking money!

Do not buy from here if you are from the UK as you will be stuck with the return fee of £50 - £70. You have to find your own carrier to send it back and several quoted me the previous price. Items also arrived faulty. So now im stuck with clothes i can't return as it would cost me more to return then the actual goods itself.
Customer service team also unhelpful.

I placed a holiday order with about 20 items.
They Shipped 1/2 my order, I emailed regarding the missing items, they will not ship or refund for items not shipped. Horrible customer service

I returned a sweater and coat. They gave me a gift card back for the sweater and I used it. However, I emailed them asking for my gift card for the coat they said I used it already and I responded no I only got a gift card for 27$ for the sweater not my 60$ coat. I screenshot the gift card amount of 27$ that was 4 days ago. And im still waiting on an email back.

FashionNova is the type of place your don't even realize was ever there, as there are MANY MANY clones. The great part about FashionNova is that they had everything in stock, great prices, and even better customer service.

Ordered in late November, it is now late December almost January and I still don't have my package. I was told on December 10, that my package will be delivered within 24 hours but it never was. I got a notification on the 20th that finally marked the package as delivered, but when I went outside there was still no package! I have contacted both Fashion Nova and the delivery company LSO and neither of them have responded to me in the quoted time frames. I know I'm not a celebrity or someone special, but I spent almost $300 with them, expecting to have my stuff delivered before Christmas. I'll never order from this place again, their service is TERRIBLE for the amount of people that order from here. It's only my second time ordering, and both times it was bad. All they have is an email address they never respond to!

I ordered from this site for the first time and it was definitely a disappointment. I thought I was getting a good deal because I caught one if their bogo free sales but that's only the case if the clothes actually fit which come on that's 50/50 when you're shopping online. Their return policy sucks. You can't exchange items so you have to pay for a shipping label AND repurchase so you actually end up spending more money. And if you buy anything that was on sale they don't give you the full refund only half. So I'm most definitely never shopping from here again. I'll stick to shein.

Ordered a man's hoodie extra large sent me women's pants size 13 too hard to return I will never order from them again