Haven't even received my product after 8 months. Terrible customer service, responded back to me the first time but gave me a 20% off for my next order, not that I have even received my first order and never heard back from them since. F*#%en terrible.

This site is a complete scam. PAYAPL HAS THEM LISTED AS A FRAUDULENT SITE. NEVER BUY ANYTHING FROM THEM. THEY WILL TAKE YOUR MONEY AND SAY THE ITMEM IS LOST IN SHIPPINGTHEN OFFER A GIFT CARD FOR 1/3 THE PRICE OF THE ITEMS YOU ORDERED. COMPLETE SCAM!

Returning my $70 item cost me $20 to return. I tried the prepaid return label and it wasn't working. It was as if they want you to pay crazy amounts just to send the product back…like they don't want you to, they just want you to keep it weather you like it or not. I tried to call to see why and of course
No number. I tried
Emailing which is equally NOT helpful… I was excited to order from them. Unfortunately I don't believe I will be doing so again because your wasting your money if
You don't like the fit of an item
Your purchase. Overall disappointing

I like fashion nova but soon as something go wrong you can't speak to nobody and they twist your words around via email, my package said delivered but wasn't there when I got home and I emailed them and told them and they sent me a email saying I'm glad you got your package you seen your package outside and lord I don't know where they got that from lol making up stuff so they don't have to fix the problem and it was $67 I done ordered way more from them but they tell me it's nothing they can do cause I seen the package lol again I don't know where they got that from who would walk pass a package and leave it outside please make it make sense overall if something go wrong don't expect them to take responsibility cause they did me dirty

I paid for a shipping label that was suppose to just be sent to my email so that I wouldn't have to find somewhere to print it. Well, I could have just saved my money because guess what…. It wanted me to print it off. I could have just taken the free option that it offered and printed it myself and not paid for it. They know what they're doing …. Fck them they'll never get another penny from me. First time that I ordered too. Definitely a super inconvenience for me. Also, you can't even talk to a person to help you. No thanks.

I placed an order with these folks on Dec 2nd express. After not receiving it days later i made an attempt to inquire about my stuff. THere was no tracking when I finally did it tracking it just hung out there but when I tried to reach out to them since they do not allow you to phone them I just kept getting this stupid form letters. I went to the shipper who told me they could not locate the package and provided me a case number. Then items cost me 169 dollars and when I sent a note via their website (which is the only way to communicate with them I hear back days later. I told them it was Xmas time and I wanted a full refund since now on Dec 20 it would not be getting to me for my daughter and i hear back where they have given me a 15 dollar refund What am I going to do now since you cannot phone them? Buyers beware.

They shipped my order to the US when my shipping and billing address is in Canada
Didn't offer a solution. They did offer 15$ on a store credit however.
Joke!

All customers be very careful when you buy clothes on Fashion Nova. They are shady products and they don't refund my money back because I paid for $128 for super big XS size clothes, I returned the clothes back the second day after I received the orders and requested for a refund. Here is their reply said they only can offer me a gift card and let me buy clothes on their website. I told them all XS clothes are too big for me. They still insisted they CANNOT refund my money:
"In regards to returns, Fashion Nova will provide a refund for any merchandise returned back to us in the form of store credit via an E-Gift Card code. In this case, our only option per our policy is to issue you store credit for any returns processed. We welcome you to visit our Online Return Policy (located on our website) for more information.

All merchandise returns must be unworn, unaltered and unwashed, and still have the original tags attached. Items considered "Final Sale" cannot be exchanged in store. We are happy to issue you store credit in the form of an E-Gift Card code for use on a future purchase. E-Gift Card codes never expire and can be treated just like cash on our website!

Listen girlies and now gents…if you purchase something from fashion nova an it is damaged, the package never arrives (it has happened to me) dispute it WITH YOUR DEBIT OR CREDIT CARD COMPANY! Simple AS THAT! Now, we all are full aware that they don't give refunds…with that said when you order something don't expect a refund just because you don't like it in person or it doesn't fit rite. Because we all knew the refund policy before we ordered correct? However if customer service is giving you a hard time about giving you your money back because they screwed up your order then you have every rite to say NO, I'm done with fashion nova and I want nothing else from your company. Do NOT let a NO REFUND POLICY FROM ANY MERCHANT INTIMIDATE YOU. Anything you buy using your bank card CAN BE refunded! You know why? Because YOUR BANK WORKS FOR YOU! Happy shopping ladies…!

They make you go threw so much to return and they don't give refunds who the hell want a store credit I want me dam money! I will never order from this bull$#*! place again oh and they don't have a customer service contact to assist you that's so unprofessional!

Horrible experience got scammed, they used laser ship which is notorious for stealing packages. Fashion nova is aware and refuses to give any refunds if the carrier marks it as delivered.

First and last time customer! I placed an order Nov 27th it's now Dec 17th the carrier claims they've tried to deliver my package 4 days in a row which is a lie, I left specific instructions to leave my package on my doorstep which they haven't done. I contacted Fashion Nova about getting a refund and they're telling me there is a delay in delivering how is there a delay when the carrier claims they've attempted delivery. All they did was give me a $5 gift card from a $95 order

I ordered my son some clothes on 11/28 and I have no tracking history. I am going to be so pissed if my son clothes doesnt come. Thats most of his christmas and it will seem like he has no gifts under the tree. Whats going on with the shipping this is crazy.

I waited almost a month for my package to be delivered and when they said it was delivered it never was. They told me to do a police report and there was nothing they could do! I have been shopping with them for years, have sent many people their way, and have spent thousands of dollars with them and the first time I don't get my package they instantly say their sorry and it's nothing they can do! I should be calling the police on them because this is robbery!

I purchased merchandise back in november with the ETA of 11-20. Later on my date changed several times after the original date. I never received the merchandise. On 12-11-21 I received a bogus email stating my package had been delivered. My family was outside at the eta they gave for leaving the package at my door. I never received a response from fashion nova. But they later told my bank the package was delivered so my dispute was denied. Do I just lose my money? This is definitely bad business.

I made a purchase on Fashion Nova's website and I opted to do after pay. They charged me more than my original purchase price and then still continue to take the after pay amount. My order came up to $88 but they took $146 from my account and continue to take $22 for afterpay. I tried to contact them for my issue but there wasn't an option for that! I'm very upset and will dispute the charges if not correct! And by the way, still never got my items!

The number listed online is not a working number. There is no way to actually speak to someone. There is only an options to send an email which I have not received a reply. I paid 20$+ for rushed shipping. I was supposed to receive my order on Monday it is now Thursday and I am going out of town tomorrow so chances are I will not receive my order by then. Which that order how outfits and dresses I need to wear for Christmas and Happy News so much for that. I am so upset words can not even fully express. I liked the jeans from stuff but after this I will no longer purchase anything from Fashion Nova again. And I will make sure that my friends and family do not either.

The company that fashion nova uses for its ground shipping is terrible and takes no responsibility for lost or stolen packages. When contacting fashion nova, they have no phone number to contact them and they don't respond thru email either. If your package is lost or stolen fashion nova is not willing to do anything about it, so be careful shopping with them!

I be been enable to talk to their xustomer service and noone is answering to my emails. I needed ro correct something in my order but they dont seem to be interested in customer's zxperience... just to their money...

I have went through a horrible time with them! My package never arrived and for 5 months I have been promised to get my money back. I have written with them in over 50 e-mails now and they act like they are refunding me, but never do! When I told them I am tired of their lies and to just send me a e-gift card with MY OWN MONEY on it, they said they sent a e-gift card that would appear in my e-mail within 24-48 hours. Which IT NEVER did! They did this twice before they finally sent me a link, but GUESS what? The link was broken! I kept asking me to send a new one, but they stopped answer me. I continued to ask and they finally answered with generic answers like they haven't read any of my f#"$% e-mail before! Im actually exhausted from dealing with them! SO DO ANYONE KNOW THE PHONENUMBER I CAN CALL TO TALK TO CUSTOMER SERVICES? Because they are hiding it very well! Thank you